Hanno detto che arriverà a breve, speriamo bene!

The patch violates GoG's policies, as it incorporates content that can only be obtained by registering online on a website. Hopefully, GOG team and Aspyr will find a satisfactory solution, such as an additional GOG patch that simply adds the golden pistols.

I had contacted them on August 15th, and I have received no response so far. So, for me to avoid losing my sanity. I bought the games again from a cheap and legal digital keys website for Steam, and I am sooo fine now. I suggest you do the same. I found TR I-III for only 4 Euros and IV-VI for 18+ Euros. From Gamivo, the IV-VI and from "CDKeys.com" the TR I-III.

A dick move that was unannounced, that nobody had asked for or cared about. I really hope someone get's fired!

It's now been over a week and no answers from GOG.

Here's the proof. I contacted them on Saturday, 16 August. Zero replies.

HAI SBAGLIATO A RICOMPRARE IL GIOCO!

loro devono fornire gli aggiornamenti lo stesso giorno e in tutte le piattaforme!!

I sent a support ticket about mid August last year, and even then it took them more than 2 weeks to process it because, you guessed it, most of their employees were still vacationing (Let's not forget that in Poland they get somewhat longer leave periods compared to other countries). So I wouldn't worry about the lack of responses, they're probably on a skeleton crew and they got to advertise several titles that are coming out soonish. Those take priority since they're potential gains, and I wouldn't blame them

To everyone:

About the DRM thing, let's not forget that The Witcher 3 requires online to access some bonus features, and even Dying Light has (Or had?) something similar, and while you could make excuses since The Witcher 3 is their own title, that's not really the case with Dying Light. Other titles like DOOM + DOOM II even require registering on Bethesda's own platform to access Bethesda's own curated modding features and some other things. These have been accepted and updated just fine, too.

Based on what they say on other forums, that "Society Of Raiders" feature is optional and only required for cosmetics. That would be within acceptability, since it doesn't interfere with core features (Hell, it's even less feature-heavy than what's happening with DOOM + DOOM II).

I think it's merely a deelay due to the skeleton crew being probably overwhelmed currently

Yeah, GOG support staff must be small. At least every time I've contacted them, they respond even though it usually takes weeks. I recently contacted them about the broken overlays in the remasters and they are aware of it but from what I get they can't do anything themselves and it's up for the developers. Also, Aspyr mentions the patch is coming to GOG on their X / Twitter page. So the question is when, not if.

So, why then not transfer this process to the publishers/developers, like on steam?! By adjusting their platform for these steps.
If they are unable to do this, and unable to do the necessary things themselves because of lacking resources, they may be doomed.

When other stores that actually were selling oldish games (Mind you, I'm writing about late 2000s up until 2010, mostly). they actually sold you files that may not even work. There was no configuration or other work to ensure they would work on modern systems. At the time, GOG was the only store that actually put the effort and ensured they would actually work, but, of course, this required lots of research and effort on their part. Updates were not a problem though, since it's not like those games were getting any anyway

Fast forward to nowadays and things have changed somewhat, other stores have started putting in way more effort into ensuring actual compatibility (Although I would still argue GOG puts still the most effort individually per product, barring attempts at funding/developing the WINE framework and bringing its own hardware), and GOG itself is now selling way more recent products that often still get updates. It also retains those stricter guarantees that made the most sense when it mostly sold oldish games (Since, for those, it's not like you could ask support from developers of studios long gone), but are now extended to all products regardless if they're undergoing active development or not (Products still being development make the most sense shifting responsabilities to developers instead of publishers/platforms).

It seems (As viewed from the outside) thus that GOG utilizes an unified publishing pipeline with a waterfall-like method of operations for all products regardless of their development status, and, as such, products still in active development get delayed because other work on other products may get priority due to timing constraints. Let's also not forget that GOG also provides things like offline installers (Which are probably too specific of a practice to shift onto developers), and performs a bunch of internal tests (That, again, cannot be shifted onto developers without trusting them completely). Add to this staffing shortages and you get the result you would expect.

It's not the case of all products, though. I personally own Tunguska: The Visitation (Still being updated, made by an indie developer that is literally a single person), and updates there come often and basically at the same time as other platforms. Maybe because he's a single developer, there were ways to offload things a bit. On the other hand, when DUSK developer was asking for his game to be published on GOG, it took a very long time for it to be accepted, he himself mentioned not receiving any answers.

I think it's merely an understaffing problem, with timing concerns dictating if/when deelays happen. It's not strictly a budget problem, though, since it's apparently said that GOG is being run on a very strict balanced budget allowance as a deliberate decision by its owners, and they must always report good enough returns. Probably they want to ensure not going public to attract more capital, but if they were to do that I wouldn't doubt they'd be able to attract some degree of decent offers. Let's not forget that the government of Poland has sometimes given incentives to studios, so they may also want to retain the company at 100% Polish-ownership to ensure those incentives flow.

Of course, adopting a different pipeline based on if a given product is undergoing active development or not may also be a solution, but it may not work with some of GOG's licensing guarantees being offered to users.

Well, thanks a lot for this lengthy answer! :-)
I'm not sure I got your central point. So, do you think gog should adapt their update pipeline, or increase their staff for doing it themselves, or do nothing?
Offline installers are another important point; I really like them, and they should stay.

In reality I cannot know for sure because I do not have access to their balance sheets, nor what/how they program their business strategies, I can only inquire from the outside

The easiest approach is probably to just hire more staffers, assuming they got enough financing secured to do that. There will of course be a lot of training required since much of what GOG does is fairly specific to the platform

Doubling down on pipelines or changing those (Particularly automating wherever possible) is another approach, but that will require lots of internal changes to how the organization functions, and will also have some degree of an adjustment period before it sets. They should forget any off-the-shelf AGILE-like solution, since those don't work well in practice, better a custom fit assuming there's someone with the brainpower to implement it (It's not easy at all)

Short answer is that there's not easy answer. GOG is in a chicken-vs-egg problem where it needs to grow to get more funding to improve itself, but it mostly cannot improve itself because it hasn't grow enough to steal enough marketshare and thus cannot gain more funding. Best we can do is continuing to fund it and publicize it.

There is one. Do your job, gog, or accept punishment, in terms of refunds or lost sales.

2 WHOLE WEEKS NOW. No patch. :(
At this point we might start asking GOG if the update is coming at all to the platform.