It seems that you're using an outdated browser. Some things may not work as they should (or don't work at all).
We suggest you upgrade newer and better browser like: Chrome, Firefox, Internet Explorer or Opera

×
I'm trying not to give a lot away in terms of story, but at one part, early in the game, you find a voice cylinder inside a tomb which I assume holds some sort of message. A bit later, you find a device in an office which is capable of playing the cylinder. As soon as I pop the cylinder into the device, the game stops. I alt-tab out to the desktop and the message "Insert the DVD" is shown with the options of Retry and Cancel. Retry does nothing and Cancel shuts down the game.
Is anyone else having this issue or am I special?
This question / problem has been solved by mich9l6ngeloimage
avatar
Demerzel: I'm trying not to give a lot away in terms of story, but at one part, early in the game, you find a voice cylinder inside a tomb which I assume holds some sort of message. A bit later, you find a device in an office which is capable of playing the cylinder. As soon as I pop the cylinder into the device, the game stops. I alt-tab out to the desktop and the message "Insert the DVD" is shown with the options of Retry and Cancel. Retry does nothing and Cancel shuts down the game.
Is anyone else having this issue or am I special?

I don't know if this is happening across all OS's or just Vista / Win 7 . . but . . if you are running Vista / Win 7, right click the game shortcut, click Properties, click the Compatibility tab and check "Run this program as an administrator" in the Privilege Level box . . . might fix it.
Also, same OS's, you need to install by right clicking the setup.exe and clicking "Run as an administrator" on the resulting dialog. If this is not done, Vista / Win 7 tend to block some disk writes which affects the install.
If either of the above don't help, try uninstalling the game and creating a directory outside of Program Files. Something like C:\Games. Right click the setup.exe, click Run as an administrator and when the first dialog of the GOG installer opens, click the Options button on the lower left corner and point the install to the C:\Games directory.
high rated
According to debug.log (found in game's root folder), game is looking for 'Video\AN\C2_HansAnnaB.syb', so just rename ANC2_HansAnnaB.syb to C2_HansAnnaB.syb, create folder AN and move the file there. It is probably the same for other two files, ANC5_hansanna.syb and ANC10_hansanna.syb. There's no need to set the privelage level to administrator.
avatar
mich9l6ngelo: According to debug.log (found in game's root folder), game is looking for 'Video\AN\C2_HansAnnaB.syb', so just rename ANC2_HansAnnaB.syb to C2_HansAnnaB.syb, create folder AN and move the file there. It is probably the same for other two files, ANC5_hansanna.syb and ANC10_hansanna.syb. There's no need to set the privelage level to administrator.

This fixes the problem, the cutscene now initiates when you place the voice cylinder into the music box. Thanks!
Thank you mich9l6ngelo This fixed the problem :)
That's a great solution, thanks!!!
avatar
mich9l6ngelo: According to debug.log (found in game's root folder), game is looking for 'Video\AN\C2_HansAnnaB.syb', so just rename ANC2_HansAnnaB.syb to C2_HansAnnaB.syb, create folder AN and move the file there. It is probably the same for other two files, ANC5_hansanna.syb and ANC10_hansanna.syb. There's no need to set the privelage level to administrator.

That did it. Thanks much!
Hi
Could you send to support team your save file prior to that error? We will fix it as soon as possible. Sorry for troubles :|
Best
Grah
avatar
mich9l6ngelo: According to debug.log (found in game's root folder), game is looking for 'Video\AN\C2_HansAnnaB.syb', so just rename ANC2_HansAnnaB.syb to C2_HansAnnaB.syb, create folder AN and move the file there. It is probably the same for other two files, ANC5_hansanna.syb and ANC10_hansanna.syb. There's no need to set the privelage level to administrator.

Thank You!
Hi
Problems with missing video should be solved right now.
Sorry for troubles.
Best
Grah
avatar
Grah: Hi
Problems with missing video should be solved right now.
Sorry for troubles.
Best
Grah

That was fast ;)
Thank You!
Edit: After redownloading the game files and reinstalling the game with the new files i'm still getting the video error.
Last two lines from debug
"Insert CD dialog box: Please insert the DVD entitled 'Syberia'
Looking for file 'Video\AN\C2_HansAnnaB.syb'User pressed CANCEL: aborting application."
Post edited March 28, 2010 by Namur
Wow I have no idea how to do this :-( could someone maybe give it to me step by step please... I am so frustrated can't do anything til I get past this part. Thanks!
avatar
mich9l6ngelo: According to debug.log (found in game's root folder), game is looking for 'Video\AN\C2_HansAnnaB.syb', so just rename ANC2_HansAnnaB.syb to C2_HansAnnaB.syb, create folder AN and move the file there. It is probably the same for other two files, ANC5_hansanna.syb and ANC10_hansanna.syb. There's no need to set the privelage level to administrator.
Either redownload and reinstall the game or do the things I described in a post below this one.
Post edited March 28, 2010 by GoliathSK
Or just redownload and reinstall...
high rated
avatar
norwegian25: Wow I have no idea how to do this :-( could someone maybe give it to me step by step please... I am so frustrated can't do anything til I get past this part. Thanks!

1. Browse to the game installation folder. This can be, for example, C:\Program Files\Microids\Syberia - it really depends on where you had installed the game. Once you find it, open the folder.
2. Open the "Video" directory.
3. Right click > Create New Folder > Name it "AN" without the quotes.
4. There are three files: ANC2_hansannab.syb; ANC5_hansanna.syb; ANC10_hansanna.syb - highlight those three files and copy them (either by dragging them there while holding right mouse button and then clicking on copy, or by pressing Ctrl + C and then Ctrl + V once you are in the directory) into the newly created directory named AN
5. Enter the directory
6. Right click on ANC2_hansannab.syb, click on "Rename" and rename it to C2_hansannab.syb (delete the letters A and N at the start).
7. Do the same with the other two files (always delete the letters A and N at the start) and you are set.
Hope this helps.
Same problem. Redownloaded installer just now, which did not fix it.
Followed the create directory/rename files and it worked. Simple fix. Now GOG just needs to alter the installer.