That's a bit unfair. Out of 100 games GOG sells, one of them has a bug that isn't even a game breaker and suddenly they are an evil, greedy company that is just in it for your money, quality be damned?
What's unfair about this situation is I sent them a letter about this problem as soon as I bought the game and found the bug still existed, but have YET to hear ONE word from GoG about the problem. Normally, businesses who care about their consumers will respond to problems as soon as possible. No, they won't fix everything, but at least they will CONTACT the person about it. Nothing. Zilch. Nada.
As for GoG not knowing about this problem? Do a google search on Septerra Core and Vista. The problem has been well known around the net for a long time now. To not know is just bad business on GoG's part for not fully investigating new games to their site without first seeing if it has any issues with Windows. Let's not forget, GoG was launched promising gamers the ability to play old-school games with zero problems in Windows. They launched their site knowing that there are many games which don't play as well as they did originally and said they would fix these problems so we can enjoy them now, all at a small price. The small price, check. The investigative reporting on the game before release to make sure it works as well as it did on release? Nope.
I post because I care. Really. I love old-school games. One of my favorite games is Privateer. Anyone who loves Privateer knows that it doesn't play in Windows. I really hope GoG continues to release old-school games... but I don't want them to release Privateer only to find OOOOPS! It doesn't work!
Well I don't know why they haven't responded to you, but they responded to my problem with this game twice
within 24 hours of my initial e-mail to them. One of those responses actually solved my problem (the fatal panic error on XP, apparently also a well known bug with the game) and is now part of the known issues articles linked to on the game's infocard. Even so, the fact that they haven't responded to you doesn't really warrant your post. Again, a single problem with a single game does not make them a bad company, though it may mean they did make a mistake. GOG is still in beta after all, so mistakes and errors are definitely to be expected. If you expected more than that, then you really shouldn't have used the service while it is still in beta.
BTW - Did you even bother to follow up on your initial e-mail to them before you decided to post your minor rant here?