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I buyed Port Royale one night and it appeared in my library. I downloaded and installed it. And the next morning the game had been desappeared from my library.

The support service take 2 days to answer me and only says to refresh my account and than the affair is closed unless i re-answer them. Refreshing my account obviously don't work.

I tried to re-answer them, but my e-mail company give me an error.

The press says than GOG is a solid alternative to Steam, and you can google pages and pages about desapeared games on the GOG's accounts. Absolutely unbeliveable.
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Torotrumbo: I buyed Port Royale one night and it appeared in my library. I downloaded and installed it. And the next morning the game had been desappeared from my library.

The support service take 2 days to answer me and only says to refresh my account and than the affair is closed unless i re-answer them. Refreshing my account obviously don't work.

I tried to re-answer them, but my e-mail company give me an error.

The press says than GOG is a solid alternative to Steam, and you can google pages and pages about desapeared games on the GOG's accounts. Absolutely unbeliveable.
If you do a https://www.gog.com/user/refresh this shall help

And it is all listed in here: (point 10)

http://www.gog.com/support/website_help/downloads_and_games

Yes it happens sometimes (never for me till now) but this shall fix your problem.
Refreshing never worked for me. Finally, after contacting the support service 3 times, two games of my library were like hidden games. I have never hidden them. If you don't unhiddden them manually, they are like unexisting games. I don't understand this ridiculous and pointless option.

But at least i feel better with the security of the GOG accounts and with the support service.

And thanks to goodaltgamer for answer the question even if his solution don't worked for me.
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Torotrumbo: Refreshing never worked for me. Finally, after contacting the support service 3 times, two games of my library were like hidden games. I have never hidden them. If you don't unhiddden them manually, they are like unexisting games. I don't understand this ridiculous and pointless option.

But at least i feel better with the security of the GOG accounts and with the support service.

And thanks to goodaltgamer for answer the question even if his solution don't worked for me.
You are welcome, sorry to hear that it didn't help :( As I said, I never had this problem anyway ;) (knocking on wood ;) )

Hidden? Yes there is this option, but never seen them going into auto-hide o-), come on tell the truth, you frighten your browser ;)

Good to hear it is sorted out!