Posted February 03, 2023
Warning information
The sam story dlc offline setup for the enhanced version is corrupted in the new version.
The sam story dlc offline setup for the enhanced version is corrupted in the new version.
Lukin86
the torment of gog,viva drm-free
Registered: Apr 2013
From France
NFSUCCK
NFSUCCK
Registered: Feb 2015
From Germany
Posted February 04, 2023
Ich habe dasselbe Problem.
I have the same problem.
I have the same problem.
molleh
New User
Registered: Mar 2011
From United States
Posted February 13, 2023
same problem here.
molleh
New User
Registered: Mar 2011
From United States
Posted February 17, 2023
GOG support was unable to resolve the issue so i requested a refund. kinda irritating tbh
Zbyn_PL
New User
Registered: Jun 2020
From Poland
NFSUCCK
NFSUCCK
Registered: Feb 2015
From Germany
Posted February 18, 2023
Deutsch
Die Offline-Versionen der Spiele-Installationsdateien von der Metro Exodus Enhanced Version sind heile.
Der DLC "The Two Colonels - Metro Exodus Enhanced Edition - The Two Colonels 3.0.8.38" ist download und spielbar.
Aber die Offline-Versionen der DLC-Installationsdateien von "Sam's Story - Metro Exodus Enhanced Edition - Sam's Story" lassen sich zwar downloaden aber wegen eines fehlers inerhalb der Dateien nicht installieren.
Das muss eine der folgenden Dateien betreffen:
setup_metro_exodus_-_sams_story_3.0.8.38_(64bit)_(61934).exe
setup_metro_exodus_-_sams_story_3.0.8.38_(64bit)_(61934)-1
setup_metro_exodus_-_sams_story_3.0.8.38_(64bit)_(61934)-2
English with Google translator
Offline versions of Metro Exodus Enhanced Version game installation files are intact.
The DLC "The Two Colonels - Metro Exodus Enhanced Edition - The Two Colonels 3.0.8.38" is downloadable and playable.
But the offline versions of the Sam's Story - Metro Exodus Enhanced Edition - Sam's Story DLC installer files can be
download but not install because of an error within the files.
This must concern one of the following files:
setup_metro_exodus_-_sams_story_3.0.8.38_(64bit)_(61934).exe
setup_metro_exodus_-_sams_story_3.0.8.38_(64bit)_(61934)-1
setup_metro_exodus_-_sams_story_3.0.8.38_(64bit)_(61934)-2
Die Offline-Versionen der Spiele-Installationsdateien von der Metro Exodus Enhanced Version sind heile.
Der DLC "The Two Colonels - Metro Exodus Enhanced Edition - The Two Colonels 3.0.8.38" ist download und spielbar.
Aber die Offline-Versionen der DLC-Installationsdateien von "Sam's Story - Metro Exodus Enhanced Edition - Sam's Story" lassen sich zwar downloaden aber wegen eines fehlers inerhalb der Dateien nicht installieren.
Das muss eine der folgenden Dateien betreffen:
setup_metro_exodus_-_sams_story_3.0.8.38_(64bit)_(61934).exe
setup_metro_exodus_-_sams_story_3.0.8.38_(64bit)_(61934)-1
setup_metro_exodus_-_sams_story_3.0.8.38_(64bit)_(61934)-2
English with Google translator
Offline versions of Metro Exodus Enhanced Version game installation files are intact.
The DLC "The Two Colonels - Metro Exodus Enhanced Edition - The Two Colonels 3.0.8.38" is downloadable and playable.
But the offline versions of the Sam's Story - Metro Exodus Enhanced Edition - Sam's Story DLC installer files can be
download but not install because of an error within the files.
This must concern one of the following files:
setup_metro_exodus_-_sams_story_3.0.8.38_(64bit)_(61934).exe
setup_metro_exodus_-_sams_story_3.0.8.38_(64bit)_(61934)-1
setup_metro_exodus_-_sams_story_3.0.8.38_(64bit)_(61934)-2
Post edited February 18, 2023 by NFSUCCK
Zbyn_PL
New User
Registered: Jun 2020
From Poland
Posted February 18, 2023
Die Offline-Versionen der Spiele-Installationsdateien von der Metro Exodus Enhanced Version sind heile.
Der DLC "The Two Colonels - Metro Exodus Enhanced Edition - The Two Colonels 3.0.8.38" ist download und spielbar.
Aber die Offline-Versionen der DLC-Installationsdateien von "Sam's Story - Metro Exodus Enhanced Edition - Sam's Story" lassen sich zwar downloaden aber wegen eines fehlers inerhalb der Dateien nicht installieren.
Das muss eine der folgenden Dateien betreffen:
setup_metro_exodus_-_sams_story_3.0.8.38_(64bit)_(61934).exe
setup_metro_exodus_-_sams_story_3.0.8.38_(64bit)_(61934)-1
setup_metro_exodus_-_sams_story_3.0.8.38_(64bit)_(61934)-2
English with Google translator
Offline versions of Metro Exodus Enhanced Version game installation files are intact.
The DLC "The Two Colonels - Metro Exodus Enhanced Edition - The Two Colonels 3.0.8.38" is downloadable and playable.
But the offline versions of the Sam's Story - Metro Exodus Enhanced Edition - Sam's Story DLC installer files can be
download but not install because of an error within the files.
This must concern one of the following files:
setup_metro_exodus_-_sams_story_3.0.8.38_(64bit)_(61934).exe
setup_metro_exodus_-_sams_story_3.0.8.38_(64bit)_(61934)-1
setup_metro_exodus_-_sams_story_3.0.8.38_(64bit)_(61934)-2
DolorBone
New User
Registered: Aug 2020
From United States
Posted February 18, 2023
Also having this issue when attempting to install using the offline installer.
NFSUCCK
NFSUCCK
Registered: Feb 2015
From Germany
Posted February 19, 2023
Deutsch
Zbyn_PL Fragte 1.
But is the problem only with the offline version or also the GOG Galaxy 2.0 version?
Ob das Problem nur bei der Offline-Version oder auch bei der GOG Galaxy 2.0-Version besteht weis ich nicht.
Da ich GOG Galaxy 2.0 nicht benutzen oder Installieren möchte. Ich möchte nur die Offline-Versionen von GOG Spielen nutzen.
Deswegen kaufe ich bei GOG.
Zbyn_PL Fragte 2.
Are the DLCs in Metro Exodus generally unplayable after purchasing the Enhanced version?
Nur der "Sam's Story - Metro Exodus Enhanced Edition - Sam's Story" DLC ist augebliklich in seiner Aktuelen Version der Offline-Version nicht Installier oder spielbar. Ältere Versionen liefen Problemlos.
Zbyn_PL Fragte 3.
Does this issue only occur when installing offline for the Enhanced version?
In bezug auf den DLC "Sam's Story - Metro Exodus Enhanced Edition - Sam's Story" in seiner aktuelen Version ja.
English with Google translator
Zbyn_PL asked 1.
But is the problem only with the offline version or also the GOG Galaxy 2.0 version?
I don't know whether the problem only occurs with the offline version or also with the GOG Galaxy 2.0 version.
Because I don't want to use or install GOG Galaxy 2.0. I only want to use the offline versions of GOG games.
That's why I buy from GOG.
Zbyn_PL asked 2.
Are the DLCs in Metro Exodus generally unplayable after purchasing the Enhanced version?
Only the "Sam's Story - Metro Exodus Enhanced Edition - Sam's Story" DLC is apparently not in its actual version of the offline version Installable or playable. Older versions ran without problems.
Zbyn_PL asked 3.
Does this issue only occur when installing offline for the Enhanced version?
Regarding the DLC "Sam's Story - Metro Exodus Enhanced Edition - Sam's Story" in its current version yes.
Zbyn_PL Fragte 1.
But is the problem only with the offline version or also the GOG Galaxy 2.0 version?
Ob das Problem nur bei der Offline-Version oder auch bei der GOG Galaxy 2.0-Version besteht weis ich nicht.
Da ich GOG Galaxy 2.0 nicht benutzen oder Installieren möchte. Ich möchte nur die Offline-Versionen von GOG Spielen nutzen.
Deswegen kaufe ich bei GOG.
Zbyn_PL Fragte 2.
Are the DLCs in Metro Exodus generally unplayable after purchasing the Enhanced version?
Nur der "Sam's Story - Metro Exodus Enhanced Edition - Sam's Story" DLC ist augebliklich in seiner Aktuelen Version der Offline-Version nicht Installier oder spielbar. Ältere Versionen liefen Problemlos.
Zbyn_PL Fragte 3.
Does this issue only occur when installing offline for the Enhanced version?
In bezug auf den DLC "Sam's Story - Metro Exodus Enhanced Edition - Sam's Story" in seiner aktuelen Version ja.
English with Google translator
Zbyn_PL asked 1.
But is the problem only with the offline version or also the GOG Galaxy 2.0 version?
I don't know whether the problem only occurs with the offline version or also with the GOG Galaxy 2.0 version.
Because I don't want to use or install GOG Galaxy 2.0. I only want to use the offline versions of GOG games.
That's why I buy from GOG.
Zbyn_PL asked 2.
Are the DLCs in Metro Exodus generally unplayable after purchasing the Enhanced version?
Only the "Sam's Story - Metro Exodus Enhanced Edition - Sam's Story" DLC is apparently not in its actual version of the offline version Installable or playable. Older versions ran without problems.
Zbyn_PL asked 3.
Does this issue only occur when installing offline for the Enhanced version?
Regarding the DLC "Sam's Story - Metro Exodus Enhanced Edition - Sam's Story" in its current version yes.
Post edited February 19, 2023 by NFSUCCK
Sylfa
New User
Registered: Apr 2011
From Poland
Posted March 05, 2023
I have the same problem and don't really know should i wait for the updated version or just refund. I've already wasted a day downloading and installing this massive version and i hear that the whole game works, only the Sam Story won't install. Do someone know if and when we can expect updated version? Will GoG even try to fix this? Its the first time something that blatantly bad happened to me on GoG. My disappointment is immeasurable and my day is ruined... ;/
mihuk
a user
Registered: Dec 2011
From Poland
Posted March 10, 2023
The game has been updated.
Could someone who owns Metro Exodus confirm that the DLCs work now?
https://www.gog.com/forum/general/the_what_did_just_update_thread_part_2_the_search_for_more_updates/post1257
Could someone who owns Metro Exodus confirm that the DLCs work now?
https://www.gog.com/forum/general/the_what_did_just_update_thread_part_2_the_search_for_more_updates/post1257
Post edited March 10, 2023 by mihuk
NFSUCCK
NFSUCCK
Registered: Feb 2015
From Germany
Posted March 11, 2023
Hello, here is the current status of our problem:
Everything could be downloaded again without errors on Windows 7 and 11. But the affected DLC still won't install. In addition, I'll show you the course of the conversation with the support.
___________________________________________________________________________________________
Hello,
Unfortunately the problem isn't fixed yet. I tried again on 10.03, both with Windows 7 and 11.
I have no problems with all other games and their updates. The problem still persists with your new update.
I noticed that the version number is still the same after the update. I'm waiting for a solution. Please solve the problem I've been waiting for a solution for so long.
Best regards
Am 07.03.2023 um 17:53 schrieb Falran (GOG.com Support):
##- Bitte geben Sie Ihre Antwort über dieser Zeile ein. -##
Hallo nochmal,
Dein Ticket (#1466145) wurde aktualisiert, du kannst den kompletten Verlauf weiter unten nachlesen.
Falls du weitere Fragen oder eine Rückmeldung hast, kannst du nochmals auf diese Nachricht antworten.
Danke,
GOG Kundendienst
Falran (GOG.com)
7. März 2023, 17:53 MEZ
Hello again,
Thank you for your patience and understanding with this case. I have reminded the appropriate team about the problem and hoping for a speedy resolution here.
All the best,
Falran
GOG.COM | Technical Customer Support Specialist
NFSUCCK
4. März 2023, 16:24 MEZ
Hello,
Unfortunately, the problem has not yet been resolved. I tried again
today. The problem is still there. I'm waiting for a solution.
Best regards
Am 27.02.2023 um 11:27 schrieb Falran (GOG.com Support):
Falran (GOG.com)
27. Feb. 2023, 11:27 MEZ
Hello again,
Indeed I am afraid that the offline installers have not yet been repaired.
As per my previous suggestion, I am afraid that, at this time the only workaround here would be to use GOG GALAXY to install the DLC but the team are working on resolving the issue with the offline installer as we speak.
Thank you for your patience and understanding.
All the best,
Falran
GOG.COM | Technical Customer Support Specialist
NFSUCCK
26. Feb. 2023, 22:00 MEZ
Hello,
Unfortunately, the problem has not yet been resolved. I tried again
today. The problem is still there. I'm waiting for a solution.
Best regards
Am 26.02.2023 um 17:05 schrieb GOG.com Support:
> Hello again,
>
> The appropriate team is currently investigating the issue. Sadly, I am
> afraid that I currently do not have any ETA here.
>
> Apologies for the inconvenience and thank you for your patience.
>
> All the best,
>
Falran (GOG.com)
21. Feb. 2023, 16:44 MEZ
Hello again,
The appropriate team is currently investigating the issue. Sadly, I am afraid that I currently do not have any ETA here.
Apologies for the inconvenience and thank you for your patience.
All the best,
Falran
GOG.COM | Technical Customer Support Specialist
NFSUCCK
17. Feb. 2023, 22:28 MEZ
Hello Falran,
I don't want to use GOG GALAXY. I have a high speed connection and no
problems with it. In addition, I have also downloaded other updates from
your site without errors in the last few days. Can't you replace the
corrupted files? I would be very thankful. I'm waiting for your answer.
Thanks very much
Am 17.02.2023 um 18:09 schrieb Falran (GOG.com Support):
Falran (GOG.com)
17. Feb. 2023, 18:09 MEZ
Hello,
Downloading large files can be risky as it is prone to file damage upon a lost connection of the interference from antivirus software.
Would you consider using GOG GALAXY just to install and keep your game up to date? After installing your game you won't have to keep using GOG GALAXY and will be able to simply launch the game outside of the program like you normally would:
https://www.gog.com/galaxy
All the best,
Falran
GOG.COM | Technical Customer Support Specialist
NFSUCCK
11. Feb. 2023, 17:44 MEZ
Answers
Bitte nenne deine Email-Adresse:
Super! Lass mich wissen, wie ich behilflich sein kann:
Dlc Sam's Story - Metro Exodus Enhanced Edition - Sam's Story Offline Installationsdateien sind beschädigt. Sie lassen sich herunterladen, aber wen man die EXE statet bekomt man eine Fehlermeldung. (Die Setup-Dateien sind beschädigt. Besorgen Sie sich bitte eine neue Kopie des Programms.) Sam's Story - Metro Exodus Enhanced Edition - Sam's Story (1/3) 3.0.8.38 1 MB Sam's Story - Metro Exodus Enhanced Edition - Sam's Story (2/3) 3.0.8.38 3.9 GB Sam's Story - Metro Exodus Enhanced Edition - Sam's Story (3/3) 3.0.8.38 2.1 GB
Transcript:
04:27:09 (Chatbot): Hallo, ich bin dein virtueller Chat-Assistent ?
04:27:10 (Chatbot): Ich bin hier, um die deiner Anfrage so schnell wie möglich zu lösen, dessen Bearbeitung zu beschleunigen oder wenn ich aus irgendeinem Grund nicht in der Lage bin, werde ich die Anfrage an unser freundliches Support-Team weiterleiten. ?
04:27:15 (Chatbot): Wähle zunächst bitte eines der folgenden Themen aus oder schreibe unten das allgemeine Thema deiner Anfrage - zu den Details kommen wir später ?
04:39:42 (User): File sent.
04:39:45 (Chatbot): Bitte wähle unten die Kategorie deiner Anfrage aus:
04:39:53 (User): Problem mit Spiel
04:39:54 (Chatbot): Wie lautet der Titel des Spiels?
04:40:41 (User): Metro Exodus Enhanced Edition - Sam's Story
04:40:45 (Chatbot): Es tut mir leid, aber ich konnte kein Spiel mit einem solchen Titel finden. ?
04:40:47 (Chatbot): Könnten Sie Ihre Suche wiederholen und einen genaueren Titel angeben? Ich bin nur ein Bot, also je spezifischer, desto besser. ?
04:40:57 (User): Ja
04:40:59 (Chatbot): Wie lautet der Titel des Spiels?
04:41:10 (User): Metro Exodus Enhanced Edition
04:41:13 (Chatbot): Ich habe viele Titel gefunden, die Ihrer Anfrage entsprechen:
04:41:15 (Chatbot): - Ara Fell: Enhanced Edition - Desktop Dungeons Enhanced Edition - MIND: Path to Thalamus Enhanced Edition - System Shock: Enhanced Edition - Trine Enchanted Edition - Witcher: Enhanced Edition, The
04:41:18 (Chatbot): Möchtest du deine Suchanfrage mit einem spezifischerem Titel wiederholen? (Falls dein Spiel in der Liste vorhanden ist, schreibe dessen Titel exakt so auf, wie angezeigt.)
04:41:53 (User): Metro Exodus Enhanced Edition Sam's Story
04:41:56 (Chatbot): Bitte wähle unten die Kategorie deiner Anfrage aus:
04:42:02 (User): Andere Anfragen
04:42:03 (Chatbot): Bitte nenne deine Email-Adresse:
04:43:10 (User): Privat
04:43:11 (Chatbot): Super! Lass mich wissen, wie ich behilflich sein kann:
04:43:46 (User): Dlc Sam's Story - Metro Exodus Enhanced Edition - Sam's Story Offline Installationsdateien sind beschädigt. Sie lassen sich herunterladen, aber wen man die EXE statet bekomt man eine Fehlermeldung. (Die Setup-Dateien sind beschädigt. Besorgen Sie sich bitte eine neue Kopie des Programms.) Sam's Story - Metro Exodus Enhanced Edition - Sam's Story (1/3) 3.0.8.38 1 MB Sam's Story - Metro Exodus Enhanced Edition - Sam's Story (2/3) 3.0.8.38 3.9 GB Sam's Story - Metro Exodus Enhanced Edition - Sam's Story (3/3) 3.0.8.38 2.1 GB
04:43:48 (Chatbot): Wenn du möchtest, hänge einen Screenshot an, welcher das Problem veranschaulicht. Anmerkung von mir ich habe einen Screenshot angehängt.
Everything could be downloaded again without errors on Windows 7 and 11. But the affected DLC still won't install. In addition, I'll show you the course of the conversation with the support.
___________________________________________________________________________________________
Hello,
Unfortunately the problem isn't fixed yet. I tried again on 10.03, both with Windows 7 and 11.
I have no problems with all other games and their updates. The problem still persists with your new update.
I noticed that the version number is still the same after the update. I'm waiting for a solution. Please solve the problem I've been waiting for a solution for so long.
Best regards
Am 07.03.2023 um 17:53 schrieb Falran (GOG.com Support):
##- Bitte geben Sie Ihre Antwort über dieser Zeile ein. -##
Hallo nochmal,
Dein Ticket (#1466145) wurde aktualisiert, du kannst den kompletten Verlauf weiter unten nachlesen.
Falls du weitere Fragen oder eine Rückmeldung hast, kannst du nochmals auf diese Nachricht antworten.
Danke,
GOG Kundendienst
Falran (GOG.com)
7. März 2023, 17:53 MEZ
Hello again,
Thank you for your patience and understanding with this case. I have reminded the appropriate team about the problem and hoping for a speedy resolution here.
All the best,
Falran
GOG.COM | Technical Customer Support Specialist
NFSUCCK
4. März 2023, 16:24 MEZ
Hello,
Unfortunately, the problem has not yet been resolved. I tried again
today. The problem is still there. I'm waiting for a solution.
Best regards
Am 27.02.2023 um 11:27 schrieb Falran (GOG.com Support):
Falran (GOG.com)
27. Feb. 2023, 11:27 MEZ
Hello again,
Indeed I am afraid that the offline installers have not yet been repaired.
As per my previous suggestion, I am afraid that, at this time the only workaround here would be to use GOG GALAXY to install the DLC but the team are working on resolving the issue with the offline installer as we speak.
Thank you for your patience and understanding.
All the best,
Falran
GOG.COM | Technical Customer Support Specialist
NFSUCCK
26. Feb. 2023, 22:00 MEZ
Hello,
Unfortunately, the problem has not yet been resolved. I tried again
today. The problem is still there. I'm waiting for a solution.
Best regards
Am 26.02.2023 um 17:05 schrieb GOG.com Support:
> Hello again,
>
> The appropriate team is currently investigating the issue. Sadly, I am
> afraid that I currently do not have any ETA here.
>
> Apologies for the inconvenience and thank you for your patience.
>
> All the best,
>
Falran (GOG.com)
21. Feb. 2023, 16:44 MEZ
Hello again,
The appropriate team is currently investigating the issue. Sadly, I am afraid that I currently do not have any ETA here.
Apologies for the inconvenience and thank you for your patience.
All the best,
Falran
GOG.COM | Technical Customer Support Specialist
NFSUCCK
17. Feb. 2023, 22:28 MEZ
Hello Falran,
I don't want to use GOG GALAXY. I have a high speed connection and no
problems with it. In addition, I have also downloaded other updates from
your site without errors in the last few days. Can't you replace the
corrupted files? I would be very thankful. I'm waiting for your answer.
Thanks very much
Am 17.02.2023 um 18:09 schrieb Falran (GOG.com Support):
Falran (GOG.com)
17. Feb. 2023, 18:09 MEZ
Hello,
Downloading large files can be risky as it is prone to file damage upon a lost connection of the interference from antivirus software.
Would you consider using GOG GALAXY just to install and keep your game up to date? After installing your game you won't have to keep using GOG GALAXY and will be able to simply launch the game outside of the program like you normally would:
https://www.gog.com/galaxy
All the best,
Falran
GOG.COM | Technical Customer Support Specialist
NFSUCCK
11. Feb. 2023, 17:44 MEZ
Answers
Bitte nenne deine Email-Adresse:
Super! Lass mich wissen, wie ich behilflich sein kann:
Dlc Sam's Story - Metro Exodus Enhanced Edition - Sam's Story Offline Installationsdateien sind beschädigt. Sie lassen sich herunterladen, aber wen man die EXE statet bekomt man eine Fehlermeldung. (Die Setup-Dateien sind beschädigt. Besorgen Sie sich bitte eine neue Kopie des Programms.) Sam's Story - Metro Exodus Enhanced Edition - Sam's Story (1/3) 3.0.8.38 1 MB Sam's Story - Metro Exodus Enhanced Edition - Sam's Story (2/3) 3.0.8.38 3.9 GB Sam's Story - Metro Exodus Enhanced Edition - Sam's Story (3/3) 3.0.8.38 2.1 GB
Transcript:
04:27:09 (Chatbot): Hallo, ich bin dein virtueller Chat-Assistent ?
04:27:10 (Chatbot): Ich bin hier, um die deiner Anfrage so schnell wie möglich zu lösen, dessen Bearbeitung zu beschleunigen oder wenn ich aus irgendeinem Grund nicht in der Lage bin, werde ich die Anfrage an unser freundliches Support-Team weiterleiten. ?
04:27:15 (Chatbot): Wähle zunächst bitte eines der folgenden Themen aus oder schreibe unten das allgemeine Thema deiner Anfrage - zu den Details kommen wir später ?
04:39:42 (User): File sent.
04:39:45 (Chatbot): Bitte wähle unten die Kategorie deiner Anfrage aus:
04:39:53 (User): Problem mit Spiel
04:39:54 (Chatbot): Wie lautet der Titel des Spiels?
04:40:41 (User): Metro Exodus Enhanced Edition - Sam's Story
04:40:45 (Chatbot): Es tut mir leid, aber ich konnte kein Spiel mit einem solchen Titel finden. ?
04:40:47 (Chatbot): Könnten Sie Ihre Suche wiederholen und einen genaueren Titel angeben? Ich bin nur ein Bot, also je spezifischer, desto besser. ?
04:40:57 (User): Ja
04:40:59 (Chatbot): Wie lautet der Titel des Spiels?
04:41:10 (User): Metro Exodus Enhanced Edition
04:41:13 (Chatbot): Ich habe viele Titel gefunden, die Ihrer Anfrage entsprechen:
04:41:15 (Chatbot): - Ara Fell: Enhanced Edition - Desktop Dungeons Enhanced Edition - MIND: Path to Thalamus Enhanced Edition - System Shock: Enhanced Edition - Trine Enchanted Edition - Witcher: Enhanced Edition, The
04:41:18 (Chatbot): Möchtest du deine Suchanfrage mit einem spezifischerem Titel wiederholen? (Falls dein Spiel in der Liste vorhanden ist, schreibe dessen Titel exakt so auf, wie angezeigt.)
04:41:53 (User): Metro Exodus Enhanced Edition Sam's Story
04:41:56 (Chatbot): Bitte wähle unten die Kategorie deiner Anfrage aus:
04:42:02 (User): Andere Anfragen
04:42:03 (Chatbot): Bitte nenne deine Email-Adresse:
04:43:10 (User): Privat
04:43:11 (Chatbot): Super! Lass mich wissen, wie ich behilflich sein kann:
04:43:46 (User): Dlc Sam's Story - Metro Exodus Enhanced Edition - Sam's Story Offline Installationsdateien sind beschädigt. Sie lassen sich herunterladen, aber wen man die EXE statet bekomt man eine Fehlermeldung. (Die Setup-Dateien sind beschädigt. Besorgen Sie sich bitte eine neue Kopie des Programms.) Sam's Story - Metro Exodus Enhanced Edition - Sam's Story (1/3) 3.0.8.38 1 MB Sam's Story - Metro Exodus Enhanced Edition - Sam's Story (2/3) 3.0.8.38 3.9 GB Sam's Story - Metro Exodus Enhanced Edition - Sam's Story (3/3) 3.0.8.38 2.1 GB
04:43:48 (Chatbot): Wenn du möchtest, hänge einen Screenshot an, welcher das Problem veranschaulicht. Anmerkung von mir ich habe einen Screenshot angehängt.
Post edited March 11, 2023 by NFSUCCK
Sylfa
New User
Registered: Apr 2011
From Poland
Posted March 12, 2023
Everything could be downloaded again without errors on Windows 7 and 11. But the affected DLC still won't install. In addition, I'll show you the course of the conversation with the support.
___________________________________________________________________________________________
Hello,
Unfortunately the problem isn't fixed yet. I tried again on 10.03, both with Windows 7 and 11.
I have no problems with all other games and their updates. The problem still persists with your new update.
I noticed that the version number is still the same after the update. I'm waiting for a solution. Please solve the problem I've been waiting for a solution for so long.
Best regards
Am 07.03.2023 um 17:53 schrieb Falran (GOG.com Support):
##- Bitte geben Sie Ihre Antwort über dieser Zeile ein. -##
Hallo nochmal,
Dein Ticket (#1466145) wurde aktualisiert, du kannst den kompletten Verlauf weiter unten nachlesen.
Falls du weitere Fragen oder eine Rückmeldung hast, kannst du nochmals auf diese Nachricht antworten.
Danke,
GOG Kundendienst
Falran (GOG.com)
7. März 2023, 17:53 MEZ
Hello again,
Thank you for your patience and understanding with this case. I have reminded the appropriate team about the problem and hoping for a speedy resolution here.
All the best,
Falran
GOG.COM | Technical Customer Support Specialist
NFSUCCK
4. März 2023, 16:24 MEZ
Hello,
Unfortunately, the problem has not yet been resolved. I tried again
today. The problem is still there. I'm waiting for a solution.
Best regards
Am 27.02.2023 um 11:27 schrieb Falran (GOG.com Support):
Falran (GOG.com)
27. Feb. 2023, 11:27 MEZ
Hello again,
Indeed I am afraid that the offline installers have not yet been repaired.
As per my previous suggestion, I am afraid that, at this time the only workaround here would be to use GOG GALAXY to install the DLC but the team are working on resolving the issue with the offline installer as we speak.
Thank you for your patience and understanding.
All the best,
Falran
GOG.COM | Technical Customer Support Specialist
NFSUCCK
26. Feb. 2023, 22:00 MEZ
Hello,
Unfortunately, the problem has not yet been resolved. I tried again
today. The problem is still there. I'm waiting for a solution.
Best regards
Am 26.02.2023 um 17:05 schrieb GOG.com Support:
> Hello again,
>
> The appropriate team is currently investigating the issue. Sadly, I am
> afraid that I currently do not have any ETA here.
>
> Apologies for the inconvenience and thank you for your patience.
>
> All the best,
>
Falran (GOG.com)
21. Feb. 2023, 16:44 MEZ
Hello again,
The appropriate team is currently investigating the issue. Sadly, I am afraid that I currently do not have any ETA here.
Apologies for the inconvenience and thank you for your patience.
All the best,
Falran
GOG.COM | Technical Customer Support Specialist
NFSUCCK
17. Feb. 2023, 22:28 MEZ
Hello Falran,
I don't want to use GOG GALAXY. I have a high speed connection and no
problems with it. In addition, I have also downloaded other updates from
your site without errors in the last few days. Can't you replace the
corrupted files? I would be very thankful. I'm waiting for your answer.
Thanks very much
Am 17.02.2023 um 18:09 schrieb Falran (GOG.com Support):
Falran (GOG.com)
17. Feb. 2023, 18:09 MEZ
Hello,
Downloading large files can be risky as it is prone to file damage upon a lost connection of the interference from antivirus software.
Would you consider using GOG GALAXY just to install and keep your game up to date? After installing your game you won't have to keep using GOG GALAXY and will be able to simply launch the game outside of the program like you normally would:
https://www.gog.com/galaxy
All the best,
Falran
GOG.COM | Technical Customer Support Specialist
NFSUCCK
11. Feb. 2023, 17:44 MEZ
Answers
Bitte nenne deine Email-Adresse:
Super! Lass mich wissen, wie ich behilflich sein kann:
Dlc Sam's Story - Metro Exodus Enhanced Edition - Sam's Story Offline Installationsdateien sind beschädigt. Sie lassen sich herunterladen, aber wen man die EXE statet bekomt man eine Fehlermeldung. (Die Setup-Dateien sind beschädigt. Besorgen Sie sich bitte eine neue Kopie des Programms.) Sam's Story - Metro Exodus Enhanced Edition - Sam's Story (1/3) 3.0.8.38 1 MB Sam's Story - Metro Exodus Enhanced Edition - Sam's Story (2/3) 3.0.8.38 3.9 GB Sam's Story - Metro Exodus Enhanced Edition - Sam's Story (3/3) 3.0.8.38 2.1 GB
Transcript:
04:27:09 (Chatbot): Hallo, ich bin dein virtueller Chat-Assistent ?
04:27:10 (Chatbot): Ich bin hier, um die deiner Anfrage so schnell wie möglich zu lösen, dessen Bearbeitung zu beschleunigen oder wenn ich aus irgendeinem Grund nicht in der Lage bin, werde ich die Anfrage an unser freundliches Support-Team weiterleiten. ?
04:27:15 (Chatbot): Wähle zunächst bitte eines der folgenden Themen aus oder schreibe unten das allgemeine Thema deiner Anfrage - zu den Details kommen wir später ?
04:39:42 (User): File sent.
04:39:45 (Chatbot): Bitte wähle unten die Kategorie deiner Anfrage aus:
04:39:53 (User): Problem mit Spiel
04:39:54 (Chatbot): Wie lautet der Titel des Spiels?
04:40:41 (User): Metro Exodus Enhanced Edition - Sam's Story
04:40:45 (Chatbot): Es tut mir leid, aber ich konnte kein Spiel mit einem solchen Titel finden. ?
04:40:47 (Chatbot): Könnten Sie Ihre Suche wiederholen und einen genaueren Titel angeben? Ich bin nur ein Bot, also je spezifischer, desto besser. ?
04:40:57 (User): Ja
04:40:59 (Chatbot): Wie lautet der Titel des Spiels?
04:41:10 (User): Metro Exodus Enhanced Edition
04:41:13 (Chatbot): Ich habe viele Titel gefunden, die Ihrer Anfrage entsprechen:
04:41:15 (Chatbot): - Ara Fell: Enhanced Edition - Desktop Dungeons Enhanced Edition - MIND: Path to Thalamus Enhanced Edition - System Shock: Enhanced Edition - Trine Enchanted Edition - Witcher: Enhanced Edition, The
04:41:18 (Chatbot): Möchtest du deine Suchanfrage mit einem spezifischerem Titel wiederholen? (Falls dein Spiel in der Liste vorhanden ist, schreibe dessen Titel exakt so auf, wie angezeigt.)
04:41:53 (User): Metro Exodus Enhanced Edition Sam's Story
04:41:56 (Chatbot): Bitte wähle unten die Kategorie deiner Anfrage aus:
04:42:02 (User): Andere Anfragen
04:42:03 (Chatbot): Bitte nenne deine Email-Adresse:
04:43:10 (User): Privat
04:43:11 (Chatbot): Super! Lass mich wissen, wie ich behilflich sein kann:
04:43:46 (User): Dlc Sam's Story - Metro Exodus Enhanced Edition - Sam's Story Offline Installationsdateien sind beschädigt. Sie lassen sich herunterladen, aber wen man die EXE statet bekomt man eine Fehlermeldung. (Die Setup-Dateien sind beschädigt. Besorgen Sie sich bitte eine neue Kopie des Programms.) Sam's Story - Metro Exodus Enhanced Edition - Sam's Story (1/3) 3.0.8.38 1 MB Sam's Story - Metro Exodus Enhanced Edition - Sam's Story (2/3) 3.0.8.38 3.9 GB Sam's Story - Metro Exodus Enhanced Edition - Sam's Story (3/3) 3.0.8.38 2.1 GB
04:43:48 (Chatbot): Wenn du möchtest, hänge einen Screenshot an, welcher das Problem veranschaulicht. Anmerkung von mir ich habe einen Screenshot angehängt.
I wonder if they will ever have the parity between offline and galaxy versions...
At this point i have hard time with choosing between refunding and playing what i have. The old not enhanced version works with dlc right?
NFSUCCK
NFSUCCK
Registered: Feb 2015
From Germany
Posted March 12, 2023
Hello,
I think so, but I don't have time to check it again this weekend. But I think I remember that I had already tested it after the first download and it worked.
I think so, but I don't have time to check it again this weekend. But I think I remember that I had already tested it after the first download and it worked.
Sylfa
New User
Registered: Apr 2011
From Poland