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I play New Game+ version. In the start of the game, after finding out that Zoé has been kidnapped and brought to another island, I try to go save her! ;-) Normally, in the area of the Docks, we would get the key from the grobbo (elephant) in front of the white gate. But now I get a heart. When killing the other grobbo in the vicinity where we normally can buy a ferry ticket, also I receive a heart, no key.
This is why I cannot progress.. Normally we get the key from the mentioned grobbo in front of the white gate.

Who can help me out? Even with a save game? Thanks in advance!
Hello,

Gwen (CTO of 2.21), explained to me, if the New Game+, does not dispense with folowing the story. Have you got follow the story until there?
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stuzzie88: I play New Game+ version. In the start of the game, after finding out that Zoé has been kidnapped and brought to another island, I try to go save her! ;-) Normally, in the area of the Docks, we would get the key from the grobbo (elephant) in front of the white gate. But now I get a heart. When killing the other grobbo in the vicinity where we normally can buy a ferry ticket, also I receive a heart, no key.
This is why I cannot progress.. Normally we get the key from the mentioned grobbo in front of the white gate.

Who can help me out? Even with a save game? Thanks in advance!
Hi, you first have to talk to the guy in the tavern(after buying him a drink), he will tell you they left for another island, you then can try to go to the docks.