It seems that you're using an outdated browser. Some things may not work as they should (or don't work at all).
We suggest you upgrade newer and better browser like: Chrome, Firefox, Internet Explorer or Opera

×
I think that in this case it would be best if you could get in touch with us directly by creating a Support Ticket.

Please try attaching any screenshots illustrating your issue that might help.

A System Report for your Mac could also come in handy.
Post edited May 13, 2019 by chandra