Why will GOG
Galaxy be used to facilitate and promote the purchase of DRM-encumbered games? Perhaps the client should be renamed CDP Galaxy and become wholly distinct from GOG.com? If the third-party store offerings were limited to DRM-free games, I wouldn't be too bothered (as long as any related DLC was also DRM-free). There might occasionally be unfortunate instances in which DRM was later added to a third-party store game after the game had been added to GOG Galaxy's curated selection from that store, but I am confident an agreeable solution could be reached in such cases (particularly if a policy was already in place for such an occurrence).
Based on screenshots, the presentation of GOG.com and EGS is clear enough in the client (e.g. when looking at "More offers") that I don't think the addition of other store offerings looks muddled. But purposely offering DRM-encumbered games shouldn't be introduced (I am not seeking to dredge up previous discussions of whether that line has already been crossed).
In theory, I would be open to purchasing third-party store, DRM-free games through GOG Galaxy, but I would much rather purchase games directly from GOG.com instead. I might wait a few years after a game's release before committing to a third-party store purchase (I am already used to it as is) in case the game at issue eventually made its way to GOG.com. It's not the concept of third-party stores in GOG Galaxy that necessarily concerns me, it is the implementation.
The fact that this feature can be turned off is somewhat irrelevant to me (it also sounds like this is an opt-out setting as opposed to an opt-in setting). If the GOG Galaxy client is going to allow DRM (and GOG sp. z o.o. receives a cut from these DRM sales), GOG.com itself might as well become like the Humble Store then, where third-party store games with DRM are sold, but you can filter them out. There is little point in keeping up a pretense espousing a 100% DRM-free stance for GOG.com that has been rendered hollow by the company's overall business practices (i.e. allowing DRM sales via the client, from which GOG sp. z o.o. would be profiting). I realize 100% DRM-free is a niche that may be difficult to sustain as a business model, but it also happens to be the niche that draws me to GOG.com, and I only use GOG Galaxy because of GOG.com.
I have had an excellent experience with GOG support, and I appreciate GOG stating that it will apply the same support to third-party store purchases made via GOG Galaxy. I hope that proves to be sustainable, but I have seen the breakdown of support elsewhere (notably with the recent influx of previously Origin.com-exclusive games on Steam), where customers have complained about being batted back and forth between different customer support teams (e.g. Steam Support and EA Help), each absolving itself of lending assistance.
and user agreement
have been updated to reflect the change with regard to GOG Galaxy Store and keyless access, coupled with the addition of the GOG Galaxy privacy notice
I assume if a person purchases an EGS game through GOG Galaxy and a couple of years later that same version is released on GOG.com (assuming the publisher isn't further disincentivized from publishing on GOG.com since the game is already available from a third-party store in GOG Galaxy), that customer won't be offered a discounted price for the game (dare I dream receiving the game at no additional cost?) on GOG.com even though the person made their original purchase of the game through GOG Galaxy from which GOG received a cut.
That wasn't a complicated question in the FAQ. Why can't it be answered with a simple "yes"? (That was a rhetorical question, BTW.) I already read enough of these roundabout answers from politicians. Explain your motivations as you will, but be upfront that the current plan is to allow DRM-encumbered purchases (I hope that plan changes).
I may be alone in drawing this distinction, but a client that allows you to launch DRM-encumbered games from other digital distribution platforms (but doesn't facilitate the purchase of those DRM-encumbered games) is different from a client that actively promotes the purchase of DRM-encumbered games from other platforms. There is a difference between tolerating the current reality of DRM and embracing that reality.
I'm not anti-Galaxy. I just want an excellent GOG client. I can do without the universal launcher functionality, but I'm also ok with it being a feature. But I'm not ok with the promotion of the purchase of DRM-encumbered games, even if that can be turned off in the settings.