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obliviondoll: *snipped*

The world is in the middle of a major crisis affecting business operation. The company was well aware this crisis was affecting their ability to provide support BEFORE they pushed the update onto everyone. In spite of the fact that there are serious service-breaking problems with the new platform, AND in spite of there being an absence of their ability to provide support, they pushed an unfinished glitchy beta onto their entire userbase.

There isn't really any room to argue against this being a problem.
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JakobFel: It's not ready for release, I agree, but that doesn't justify the hate. It's a forced update because they really don't have any other option.
How do you figure that?
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JakobFel: It's not ready for release, I agree, but that doesn't justify the hate. It's a forced update because they really don't have any other option.
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Icinix: How do you figure that?
I already explained that. They cannot just let people keep using 1.2 because it'd require them to maintain two separate clients.
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JakobFel: Maybe it's because I never used the original GOG Galaxy. Maybe it's because I've had absolute crap experiences with other platforms like Steam. Maybe it's because I'm against digital distribution but support GOG for trying to keep the best elements of physical distribution alive.

Whatever the reason is, I do not understand the hate that Galaxy 2.0 seems to be getting.

Sure, it has its bugs. I've made it clear that I don't feel like the client is ready for its full release yet, that it needs a bit more time in beta. However, those issues will be fixed in time. I also understand the complaints about certain features missing from 1.2 to 2.0, but those issues will also probably be fixed in time, as those features were clearly used by a niche of users rather than the majority.

All of that being said, why does it seem that so many are vehemently against using 2.0, insisting that GOG should continue to support their soon-to-be-outdated client? If it was a piece of software that didn't require continual maintenance (such as the Windows example of people still using Windows 7), I'd agree entirely and be right with them in requesting that the old client be left up but don't people realize that when it comes to something like this, it'd be akin to running two separate versions of an active site? For the sake of the security of all of us, as well as the company, they can't just leave 1.2 users alone without maintaining 1.2 alongside 2.0 and if they did that, they'd be spending an unnecessary amount of resources on 1.2's maintenance for a core group of people that are being stubborn in refusing to even try 2.0. Likewise, I see plenty of people complaining about the removal of the GOG Downloader, but a similar issue arises with the Downloader as did to Galaxy 1.2.

Galaxy 2.0 is the future of this client and, I believe, the future of gaming in our ridiculous digital age. It's an attempt to make digital distribution less painful than it currently is. Like I said before, I understand some of the criticisms but I've also seen so many who refuse to even try 2.0, stubbornly insisting that GOG cater to their demands to keep their soon-to-be-outdated client.

Why is it such a huge deal that you have to upgrade to the newest version? Why is it such a big deal that they shut down the Downloader? It's not like GOG removed the ability to download the game and its goodies separate from ANY launcher; if you're that stubborn and refuse to even try 2.0, you'd still have the ability to download your games directly from the site. I still do it myself, from time to time, due to a bug on my end (involving all of my security software) which sometimes screws up Galaxy's installation process.

To just conclude here, I'll reiterate on the title of this thread...

After nearly three months and hundreds of hours of using Galaxy 2.0, I don't understand the hate. I understand some of the criticisms about missing features and really do believe that GOG should hold off on the full release, as I don't feel like it's ready for that yet. However, there's really no reason for all the hate that I see for this client. GOG is about DRM-free gaming. If you don't like the client they give us, download the game and its goodies direct from the site. That's the option we're given. That's the option we've always been given. Nothing has changed except for the fact that they've redesigned their 100% optional client from the ground up. If you're upset about missing features, keep pressing for those features to be added. The thing is, as it stands, Galaxy 2.0 is a fully-functional client that can be used as a headquarters for all of your PC gaming activity so it's not like you can't use it while simultaneously pressing for desired features to be added.

Plus, at the end of the day, no one is forcing you to use this client. We are truly fortunate that GOG is a company that actually cares about the players' choice and lets us decide whether we want to use their client or not. That's not an option you get on any other major game distribution platform.
1.2 is a functional client that is useable right out of the box. 2.0 is a client that even when functional seems like it will require a good deal of manual setup just to get to the same level as 1.2. and thats assuming you can even sufficiently replicate the 1.2 look and layout in 2.0, i have my doubts on that.

i just want a client with a 1.2 style layout because i find it incredibly conveniant. every function i use is just right there. they aren't spread out all over the interface, i don't have to do any customization of it. it just works.


P.S.

you called 2.0 an upgrade

I don't think of 2.0 as an upgrade. to me it is a downgrade. and ok assume for a second they add all the stuff from 2.0 back in like the games list on the left side of the client. Great! but until then i won't use it. since this is a beta I'm opting out of it. And if they don't add those features I'm just going to opt to not use the galaxy 2.0 vlient and do everything from the website.
Post edited May 31, 2020 by yowshi
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JakobFel: It's not ready for release, I agree, but that doesn't justify the hate. It's a forced update because they really don't have any other option.
Here's some options:

-While running on minimal services, SHUT DOWN THE BETA for the product that's clearly nowhere near ready for launch. You don't have to support 2 clients that way.
-While running on minimal services, leave both clients untouched for a while if you need to. There's no pressure if you're not changing anything. Only critical updates "have to" happen.
-If you really do "have to" force the unfinished glitchy mess of a client live in place of an already-functional interface that actually works (spoiler: they didn't, and still don't), MAKE SURE YOU HAVE A FUNCTIONAL SUPPORT PLATFORM for it when you do.

There is no real "they had no option" argument here. There is no scenario by which it would be impossible to maintain the existing, already working, polished, functional, not a completely broken pile of trash product. Given the KNOWN state of Galaxy 2.0 and the KNOWN state of their ability to provide support service to customers, PUTTING 2.0 ON HOLD makes a ridiculously greater amount of sense if they "have to" only maintain one version. Which, as demonstrated by having several months of maintaining multiple versions without apparent trouble (including growing the parent company to a level where it's competing against one of the biggest names in the industry) is nothing that "had to" be done with any urgency.
Post edited May 31, 2020 by obliviondoll
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Icinix: How do you figure that?
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JakobFel: I already explained that. They cannot just let people keep using 1.2 because it'd require them to maintain two separate clients.
That really doesn't explain why they've had to put out a forced update, without any other option, when by your own admission it isn't ready.

Keep in beta for another 12 months - actually start engaging with the feedback they've been getting for the last 12 and then release.

At the moment, this is harming existing users and the issues have the risk of turning away new gog users.
you must be always affected by emotions if you believe that people can "hate" some lame game launcher. what for? hate is very strong feeling, something has to really piss you off every day to start hating it. your initial question is invalid, maybe that's why you're getting dislikes on that post.

things would go better if you can just ask why people don't accept/dislike this new client.
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Icinix: How do you figure that?
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JakobFel: I already explained that. They cannot just let people keep using 1.2 because it'd require them to maintain two separate clients.
they don't have to maintain it. just let people to download it and use it. they would need to update it only if they will find security issue or will change something in API and it will call for certain changes in old code. But it's not like they're very active on that field. galaxy 1.2 can be available for years without any changes because it just works.
Post edited June 01, 2020 by djoxyk
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JakobFel: Maybe it's because I never used the original GOG Galaxy. Maybe it's because I've had absolute crap experiences with other platforms like Steam.
You partially answered your own question there. Betas have provided crap experiences for some people, and they don't want to deal with the annoyances and frustrations that come with it.

Also, most of the people that have responded here have apparently tried Galaxy 2 (unlike myself). Maybe you should uninstall Galaxy 2, and try out Galaxy 1.2 for a couple of months, to get a different perspective?
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JakobFel: It's not ready for release, I agree, but that doesn't justify the hate. It's a forced update because they really don't have any other option.
They have other options. Like what they've done for, like, a whole year: putting back 1.2 as official galaxy client, putting 2.0 back into beta with voluntary application, and actually doing their job by reading the complains and fixing their junk
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JakobFel: It's not ready for release, I agree, but that doesn't justify the hate. It's a forced update because they really don't have any other option.
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Phoenix-co: They have other options. Like what they've done for, like, a whole year: putting back 1.2 as official galaxy client, putting 2.0 back into beta with voluntary application, and actually doing their job by reading the complains and fixing their junk
The problem with that is that by managing two clients at once, it puts a massive strain on their resources, thus further hampering the development of 2.0. As a 2.0 user, I'm not okay with that.
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Phoenix-co: They have other options. Like what they've done for, like, a whole year: putting back 1.2 as official galaxy client, putting 2.0 back into beta with voluntary application, and actually doing their job by reading the complains and fixing their junk
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JakobFel: The problem with that is that by managing two clients at once, it puts a massive strain on their resources, thus further hampering the development of 2.0. As a 2.0 user, I'm not okay with that.
And yet you ARE okay with forcing an unfinished beta service onto users who have EXPLICITLY OPTED OUT of beta testing?

I'm not okay with anyone pretending that's acceptable.
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JakobFel: The problem with that is that by managing two clients at once, it puts a massive strain on their resources, thus further hampering the development of 2.0. As a 2.0 user, I'm not okay with that.
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obliviondoll: And yet you ARE okay with forcing an unfinished beta service onto users who have EXPLICITLY OPTED OUT of beta testing?

I'm not okay with anyone pretending that's acceptable.
I am, simply because the core experience is fully functional. I'm not saying I agree with GOG for going to full release this soon, as it does still need some work, but I don't have a problem with them upgrading from 1.2 because that can only mean faster and more effient development of 2.0.
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obliviondoll: And yet you ARE okay with forcing an unfinished beta service onto users who have EXPLICITLY OPTED OUT of beta testing?

I'm not okay with anyone pretending that's acceptable.
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JakobFel: I am, simply because the core experience is fully functional.
It is not functional for me and others with visual issues. It is not functional because I am not able to use it. It's nice for you that it doesn't cause you any problems but you are not the only GOG customer, your opinion is no more valid or important than that of any other customer. Do you work for GOG? Serious question.
Post edited June 03, 2020 by Old_Dragon
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JakobFel: I am, simply because the core experience is fully functional.
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Old_Dragon: It is not functional for me and others with visual issues. It is not functional because I am not able to use it. It's nice for you that it doesn't cause you any problems but you are not the only GOG customer, your opinion is no more valid or important than that of any other customer. Do you work for GOG? Serious question.
The core functionality -- that is, to install/manage your games and serve as a library -- is there. I'm not saying my opinion is more important, I'm simply saying that I, personally, would much rather them dedicate more resources to development of 2.0 and get it fully finished quicker than they would otherwise.

Lol no, but I do admit that I can sometimes be a bit of a fanboy of CD Projekt.
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JakobFel: The core functionality -- that is, to install/manage your games and serve as a library -- is there.
Well, except the ongoing bug that's been known about the entire duration of beta testing where users have been losing games from their library and are unable to use them in Galaxy 2.0 (while still being able to access them just fine when reverting to 1.2 or downloading from the website).

And the fact that being unusable due to vision problems DOES prevent it from doing its job for affected users.

And the fact that several features included in prior versions of Galaxy are missing, including the most practical library view in the industry (something which no other game launcher is lacking).
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JakobFel: The core functionality -- that is, to install/manage your games and serve as a library -- is there.
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obliviondoll: Well, except the ongoing bug that's been known about the entire duration of beta testing where users have been losing games from their library and are unable to use them in Galaxy 2.0 (while still being able to access them just fine when reverting to 1.2 or downloading from the website).

And the fact that being unusable due to vision problems DOES prevent it from doing its job for affected users.

And the fact that several features included in prior versions of Galaxy are missing, including the most practical library view in the industry (something which no other game launcher is lacking).
But how many people are actually experiencing that bug? It needs to be fixed pronto, no doubt, but I'm just saying: like many other criticisms, that bug is probably affecting a niche group of users.