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General discussion (archive)Terrible customer support.(53 posts)(53 posts)
(53 posts)
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This is my favourite topic
Posted November 10, 2010
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USERNAME:michaelleung#Q&_^Q&Q#GROUP:4#Q&_^Q&Q#LINK:44#Q&_^Q&Q#http://www.gog.com/en/gamecard/vr_soccer_96#Q&_^Q&Q#LINK:44#Q&_^Q&Q#
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I actually was expecting Sensible soccer
Posted November 10, 2010
I was a new customer.

I was very surprised to discover that I have to email customer support for the CD key, which is advertised to be part of the package.

And the worse part is that it was almost a week ago since I emailed and I am yet to hear ANYTHING from them.

I might be able to understand poor customer support but NO CUSTOMER SUPPORT is something not acceptable. In the case of a business built on internet sales, a response time of 24 hours should be the baseline. Ignoring your customers is a total no no.
Post edited November 10, 2010 by chowbeng
Posted November 10, 2010
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stonebro: There are no bad products on GoG.
Yes they all still work fine on Windows 98 :)

Seriously though I only know of one problematic game so that's pretty good going!
Post edited November 10, 2010 by Egotomb
Posted November 10, 2010
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USERNAME:michaelleung#Q&_^Q&Q#GROUP:4#Q&_^Q&Q#LINK:44#Q&_^Q&Q#http://www.gog.com/en/gamecard/vr_soccer_96#Q&_^Q&Q#LINK:44#Q&_^Q&Q#
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... why is that a bad game? Actua Soccer (I prefer the European name) was the best football game at the time and sold quite well.
Posted November 17, 2010
Wonder if the OP ever went to the game-in-question's forum & posted to get help?
Posted November 17, 2010
They have a good customer support, i can agree maybe they dont give you a fast
reply to your emails but they read all and reply when they can. They are nice team
and good people.
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This is my favourite topic
Community
General discussion (archive)Terrible customer support.(53 posts)(53 posts)
(53 posts)