Hi.
On Thursday my Witcher 3 and Expansion Pass were removed from library. I tried to refresh my account, i tried downloading the galaxy beta and i read through the threads on here. I have also wrote to the support, but i didnt get an answer yet. I still have the order confirmation for Witcher3 in my email. Does anyone else have this problem?
Regards

If you bought it directly from GOG - there is nothing to worry about (GOG is doing something with the site and some bugs are possible).
If you bought it from some reseller - wait for the Support reply, they will tell you what was the problem and who to contact if they can't fix it right away.

Seems i have no other choice. Thank you for the quick reply.

Don't worry, the support hangs around here, maybe they'll see your post and answer.
The only real risk (if you bought from a reseller) is that the reseller obtained the key in some illegal way. In this case GOG can't help you and you'll have to contact the reseller to get your money back. If that's not the case - your game is safe and will return to your account soon.

Usually one should give a company two working days to reply to such a notice. Then you could send another message and maybe include a deadline or you want to cancel the pre-order (in order to build up a bit of pressure).

You've been around long enough to know, but it would be good to remind people (unless this has very recently been fixed) that opening a new support ticket pushes you to the back of the queue on GOG. So it's actually to your advantage not to open new tickets, and instead perhaps just PM a blue directly.

I actually did not know this and I am surprised by the logic of this.

I'm a bit old school. I would actually start sending them faxes if I find a fax number. :)

-.. . .- .-. / --. --- --. .-.-.- .-.-.- .-.-.-

:) Somethin like this. Or sending a dove to Warsaw would also be a possibility.