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I recall that this game would show the intro's and cutscenes on Windows 7 pro 64 bit. On Windows 10 pro 64 bit the game plays perfectly but the intro's and cutscenes will not show. Tech support extensively tried to find out why and I tried all suggestions. I concluded that w10 pro 64 bit will not support the videos. Or, has someone else been successful? I seriously doubt it.
My go to solution for these kinds of problems is to remove all codec packs and install VLC player. You do not need to use it.

Is the game bundled with a video player? Old games often were. Is that one perhaps 16bits? Is so, you need to remove that and tell the video files to open with some other program. Which one is suitable depends on what kind of file format it is.

Hard for me to help more for now as I do not have this game.
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Keith_I2: I recall that this game would show the intro's and cutscenes on Windows 7 pro 64 bit. On Windows 10 pro 64 bit the game plays perfectly but the intro's and cutscenes will not show. Tech support extensively tried to find out why and I tried all suggestions. I concluded that w10 pro 64 bit will not support the videos. Or, has someone else been successful? I seriously doubt it.
Funnily enough, I downloaded this again just this week from the site, my installer was a real old one with the file verification part, as the one I had would not resize properly on win 10. Anyway, the latest installer ran fine, went into game, only played it till I spoke to the first guy coming out of the first area, no issues though. Have you tried the latest? I am on 10 64bit pro.

Edit: just read themken’s post, and I have VLC installed, don’t know if that helps or not.
Post edited November 23, 2019 by nightcraw1er.488
Unfortunately, someone on Steam posted that once they removed VLC, only then would the video files play in game with the default WMP.
Post edited November 23, 2019 by Keith_I2
As stated before, WMP will play the video files while NOT playing the game. Two Worlds 2 has no issues, and it uses the same format, WMP, for the video files. I don't see any other options because to me, to get the videos while playing the game, it can be done anywhere except W10 64 bit!
Post edited November 23, 2019 by Keith_I2
Check the file format and associate that with a suitable player, be that WMP or whatever, then try again. I know there is a place in the control centre where you can do this.

Also, you did install the drivers for your motherboard, including the sound, right?
Post edited November 23, 2019 by Themken
Everything has been done driver wise. The in-game videos played with Windows 7 pro 64 bit. Only normal game play occurs in Windows 10 pro 64 bit. Therefore, it is impossible for the intro's and cutscenes to play while running W10 Pro 64 bit. I challenge anyone to prove otherwise by installing any version of TW1 on W10 64 bit. The game was designed for the operating systems available during the post release years. In the Video directory are different auxiliary files in addition to the video files as opposed to the same directory in TW2.

To be absolutely clear, the game runs great. It's just that the eye-candy intro leading into the game cannot show and neither do the cut-scenes, all of which have absolutely nothing to do with normal game-play!!!
Post edited November 25, 2019 by Keith_I2
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Keith_I2: Everything has been done driver wise. The in-game videos played with Windows 7 pro 64 bit. Only normal game play occurs in Windows 10 pro 64 bit. Therefore, it is impossible for the intro's and cutscenes to play while running W10 Pro 64 bit. I challenge anyone to prove otherwise by installing any version of TW1 on W10 64 bit. The game was designed for the operating systems available during the post release years. In the Video directory are different auxiliary files in addition to the video files as opposed to the same directory in TW2.

To be absolutely clear, the game runs great. It's just that the eye-candy intro leading into the game cannot show and neither do the cut-scenes, all of which have absolutely nothing to do with normal game-play!!!
Do you know what, you are quite correct, I hadn’t even missed the video at the start. Even tried the correct codec. Highly annoying as the game page clearly states compatible with Windows 10, but that is a key piece of the plot missing. I will pop a support ticket in about it.
I think I already did that, but hey, it's been over a week. Appreciate your sending a ticket (fingers crossed)!
I decided to confirm it myself as well, using the latest offline installer version (no Galaxy):

On my Windows 7 64bit PC, the intros and videos play fine.

On my Windows 10 64bit PC, not. (but the game otherwise works fine)

Just goes to show that all those claims "blaa blaa blaa Windows 10 can run anything that 7 can blaa blaa blaa...." are hogwash. I think I will keep my Windows 7 PC around specifically for games like this.

Now I wonder how this game would run on Linux WINE? Maybe I will try that out too, it would be kinda funny if it worked better there than on Windows 10.
Post edited November 26, 2019 by timppu
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timppu: I decided to confirm it myself as well, using the latest offline installer version (no Galaxy):

On my Windows 7 64bit PC, the intros and videos play fine.

On my Windows 10 64bit PC, not. (but the game otherwise works fine)

Just goes to show that all those claims "blaa blaa blaa Windows 10 can run anything that 7 can blaa blaa blaa...." are hogwash. I think I will keep my Windows 7 PC around specifically for games like this.

Now I wonder how this game would run on Linux WINE? Maybe I will try that out too, it would be kinda funny if it worked better there than on Windows 10.
I just tried it, on Windows 10 Pro x64 v1803, no codec packs installed:
All intros and cutscenes work fine for me.
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teceem: I just tried it, on Windows 10 Pro x64 v1803, no codec packs installed:
All intros and cutscenes work fine for me.
Windows 10 Pro x64 v1909 here, no codec packs installed.

So maybe you should not update your Windows 10 anymore, it might break this game. :)
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timppu: So maybe you should not update your Windows 10 anymore, it might break this game. :)
I don't know if it's relevant:
Nvidia GTX970, driver v390.65, DirectX 9 installed, DirectPlay ON
Post edited November 26, 2019 by teceem
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teceem: I just tried it, on Windows 10 Pro x64 v1803, no codec packs installed:
BTW didn't the support for 1803 end already in 12th of November? Are you going to remain much longer there?
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teceem: I just tried it, on Windows 10 Pro x64 v1803, no codec packs installed:
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timppu: BTW didn't the support for 1803 end already in 12th of November? Are you going to remain much longer there?
I seem to still get security updates though...
I'll have a look at it when I have some more time. :-) Updating to v1909 would definitely confirm this Two Worlds issue.
Post edited November 26, 2019 by teceem