Hello all I have purchased NWN so that I can play online. I played on a multi player server Higher Ground which was by far one of the best persitant worlds I have ever played on so I am very excited to get back on. Now three days ago I found out I need to make a request to get the CD KEYs for the game I already paid for so I can play online. I made the request and at that point three days ago was very happy with my GoG service. now three days later I am starting to feel like I got ripped off...still cant play the game I paid for. Not one of the people from the company has said anything like...We are busy and cant bother to get to your request and send you a cd key so it may take awhiel.. or said anything for that matter. So I sit here wondering if 1 I have been heard and 2 if I will ever get the CD KEYs I paid for and requested for. Do I go to another company and BUY the game again so I can actually play it online because maybe this other company will give me my CD KEYs. So I ask have any of you gone through this and how long did it take and what did you do .. Have a wonderful days guys and my your gaming be fun

WOW so its gunna be a week and then maybe I will get it.. is this a real company or friends in a basement. I thought this was a real company that was honest and had wonderful and quick customer service

its a real company
but like any other real companies there is bureaucracy and i wil repeat you are NOT the only one who has issues and send a ticket

if they dont awnser you with in a reasonable time frame poke a blue

if you dont like that well thats not my problem i am not a gog representative just a forum dweller who awnsers your questions

I hope they are thankful for you as you stick up for them and help people like myself that are wondering whats going on. thank you for your help 8) have a great day.

I would say that a week would be definitely too long to solve such a minor problem. Wait until tomorrow and when you haven't received your key then, send a PM to one of the blues.

I know it didn't help you, but for me the support was always fast and extremely helpful. I'm sorry that your first experience is another one.

And yet it wasn't neccesary to start another thread about the same problem... ;)

not really sticking up for them as telling you how to fix your problem
if you really want to expedite it
pm judas >> https://www.gog.com/forum/general/community_stickies_compendium_40/post1
or fireK >> https://www.gog.com/forum/general/no_free_game/post24 ( yes thats an old ass link but he is still around ) mostly i said til friday to see if gog would sort it out themselves it was the weekend after all we we know how they are over the weekend
might as well yell at a wall during the weekend

if they havent sorted themselves out by friday its time to directly contact a blue
patience only goes so far in my opinion

I think that's not true. I'll try to find appropriate blue post to quote, but it may take some time...

I will post soon as I get my CD KEY and we will see how long they actually take to help their paying customers. I actually have alittle hope after cookie monster and snowkatt responded. Thanks friends

you got till friday ;p

anyway i posted links to the relevant blue's

and if anybody is wondering
pono is hawaiian for righteousness and neil youngs music service https://en.wikipedia.org/wiki/Pono_%28digital_music_service%29

this is also a pono http://arstechnica.com/gadgets/2015/02/pono-player-review-a-tall-refreshing-drink-of-snake-oil/
a yellow plastic toblerone usually when you poke a blue and politely explain the situation they tend to snap to it
fireK is your best bet he is head of customer service

I've got a good news and a bad news. I found it! But... I also found a contradictory blue post. ;)

Destro wrote "we never push anything to the bottom of the queue".
However, a month earlier Ciris wrote "Please do not send multiple requests to support - if you do, your request is pushed to the back of the queue again."


E: To be honest I thought I've seen Firek write about this and I was hoping to find the post, but I had no luck.

Yep, but it seems that what Ciris said was wrong, that was the post I was refering to and Destro said it is wrong, and honestly I would trust Destro more in that situation.

so its best to wait and then poke a blue ;p

Ah, I see, I didn't even look at the context.


Bribe them with snacks for better effect!


BTW, I've checked my email account. When I requested a key for NWN back in 2014, I got it after three days.

well if he asks today he will have it within 3 days then

i havent even asked for my cd keys
not interested in the multiplayer part of things