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This is my favourite topic
Posted April 13, 2015
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JudasIscariot: Yes, once I have something definite I'll keep everyone posted :)
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IAmSinistar: Thanks again, much appreciated. I had to surgically remove SecuROM once in my lifetime, no desire to relive that. :)
Totally understandable :)
Posted April 13, 2015
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JudasIscariot: I left that patch up just in case you do need it :) So AFAIK you shouldn't need it but it's there in the rare event that you do :)

[...]
There's a considerable difference in size between the two patches, and a couple of users have mentioned that something's not working right.


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JudasIscariot: [...]

As for your suggestion, well, I hope that all of the account weirdness will be taken care of by the time I do go on my vacation :)
[...]
We all hope, but perhaps we should follow the wise "hope for the best, prepare for the worst" saying? :-)

If I may ask, when will you leave?
Posted April 13, 2015
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JudasIscariot: Price drop on Reprisal Universe - $6.99 now instead of $9.99 :)
A slightly more detailed description is available here.
Post edited April 13, 2015 by mrkgnao
Posted April 13, 2015
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ssokolow: For that to be correct, it would require that GOG have separate development and production systems which is observably false.
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HypersomniacLive: Here is what I was told:

I apologize. The problem ws supposed to be fixed, according to our webdevs. Perhaps they haven't applied the intended change to the code. I will investigate this internally and make sure it does get fixed ASAP.
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HypersomniacLive: Perhaps I misunderstood something?
I was attempting to make a joke about how many bugs keep reaching the general user base... sort of like how, when one of my friends talked about how the PHP programming language's design clearly shows that English isn't the core devs' first language, another friend chimed in with "You seem to be implying that PHP is a language and has a design."
Post edited April 13, 2015 by ssokolow
Posted April 13, 2015
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HypersomniacLive: We all hope, but perhaps we should follow the wise "hope for the best, prepare for the worst" saying? :-)

If I may ask, when will you leave?
June 1st :)
Posted April 13, 2015
From MaGog's logs for 13 April:

NOTE! CHANGED Heroes of Might and Magic® 3: Complete, compatibility: ***TO*** Multiplayer notice: Heroes of Might and Magic 3: Complete supports multiplayer over LAN and hotseat.





NOTE! CHANGED Sea Dogs, sys_req_win: Windows XP / Vista / 7 / 8, 1.8 GHz Processor, 512MB RAM (1 GB recommended), 3D graphics card compatible with DirectX 7 (compatible with DirectX 9 recommended), 2GB HDD, Mouse, Keyboard ***TO*** Windows XP / Vista / 7 / 8, 1.8 GHz Processor, 512MB RAM (1 GB recommended), 3D graphics card compatible with DirectX 9.0c, 2GB HDD, Mouse, Keyboard, Compatibility notice: Sea Dogs does not support Intel integrated graphics cards
Posted April 13, 2015
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JudasIscariot: June 1st :)
Hmm... not sure if that's enough time to really be optimistic that the account issues will be fixed. Time will tell, I guess.
Posted April 13, 2015
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mrkgnao: P.S. IP blocked again, despite repeated reductions in the number of library accesses MaGog performs. At the current rate the delay in file changes reported by MaGog could be as much as 4-5 days. I wish they at least told me what the limits were, so I could work around them, rather than hit them and get MaGog's IP blocked.
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moonshineshadow: Do you think it would help if others also sent them support requests about the IP blocking? Perhaps someone will get an answer if many people inquire about it.
By all means, please do.

I have composed a template message below. Feel free to use it, modify it, compose your own, whatever.

Thanks.

=====================================================================

Hello,

Given the current state of the GOG website and its update notification system, I have found MaGog's daily reports of changes in the website's contents. and especially in the downloadable files, a valuable source of information. It has recently come to my attention that GOG has some system in place that apparently blocks IP's that access one's library contents too often. This system, the details of which are unknown, has resulted in the blocking of MaGog's IP (for 12-18 hours at a time) many times since December 2014, and even more so recently. The creator of MaGog (mrkgnao) has already contacted you several times about this, but apparently nothing has been done to somehow prevent MaGog from being affected by this. I would greatly appreciate it if someone from your webdev department could address this issue. Obviously, mrkgnao has all the technical details, should you need them. Firek should have them too.

Thank you.

P.S. Congratulations on reaching 1,000.
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JaqFrost:
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HypersomniacLive:
Post edited April 13, 2015 by mrkgnao
Posted April 13, 2015
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moonshineshadow: Do you think it would help if others also sent them support requests about the IP blocking? Perhaps someone will get an answer if many people inquire about it.
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mrkgnao: By all means, please do.

I have composed a template message below. Feel free to use it, modify it, compose your own, whatever.
Ok I sent them a message, thanks for the template, quite useful :D
Posted April 13, 2015
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mrkgnao: By all means, please do.

I have composed a template message below. Feel free to use it, modify it, compose your own, whatever.

Thanks.

=====================================================================

Hello,

Given the current state of the GOG website and its update notification system, I have found MaGog's daily reports of changes in the website's contents. and especially in the downloadable files, a valuable source of information. It has recently come to my attention that GOG has some system in place that apparently blocks IP's that access one's library contents too often. This system, the details of which are unknown, has resulted in the blocking of MaGog's IP (for 12-18 hours at a time) many times since December 2014, and even more so recently. The creator of MaGog (mrkgnao) has already contacted you several times about this, but apparently nothing has been done to somehow prevent MaGog from being affected by this. I would greatly appreciate it if someone from your webdev department could address this issue. Obviously, mrkgnao has all the technical details, should you need them. Firek should have them too.

Thank you.

P.S. Congratulations on reaching 1,000.
Cheers, that will come handy. And I like that P.S. touch, hehe.

Question - under which section should we submit a support ticket, so that it gets adequate attention?
Posted April 13, 2015
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mrkgnao: By all means, please do.
Done. =) Hopefully, all who see your post will help out so we can get it sorted.
Posted April 13, 2015
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HypersomniacLive: Question - under which section should we submit a support ticket, so that it gets adequate attention?
I was not aware that such a section existed.

I'd use "Problems with website and user accounts", then "other" (or "accessibility issues" or "login issues").
Posted April 13, 2015
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mrkgnao: I was not aware that such a section existed.

I'd use "Problems with website and user accounts", then "other" (or "accessibility issues" or "login issues")
Well, I'm pretty sure that tickets submitted under "Other" go to a place where no living soul ever lays eyes on them.

I'll go with "Problems with website and user accounts" and "accessibility issues", makes the most sense given the nature of the issue.


EDIT: And done!
Post edited April 13, 2015 by HypersomniacLive
Posted April 13, 2015
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HypersomniacLive: Here is what I was told:

Perhaps I misunderstood something?
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ssokolow: I was attempting to make a joke about how many bugs keep reaching the general user base... sort of like how, when one of my friends talked about how the PHP programming language's design clearly shows that English isn't the core devs' first language, another friend chimed in with "You seem to be implying that PHP is a language and has a design."
I believe they've simply made an honest mistake. They have applied the fix to the live website. They just forgot that we only see the debug website.
Posted April 13, 2015
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HypersomniacLive: Question - under which section should we submit a support ticket, so that it gets adequate attention?
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mrkgnao: I was not aware that such a section existed.

I'd use "Problems with website and user accounts", then "other" (or "accessibility issues" or "login issues").
I've contacted support and sent it to "Problems with website and user accounts", then "other" and have just had an acknowledgement from GOG. Fingers crossed that they get this sorted soon.
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This is my favourite topic
Community
General discussionThe (28304 posts) (28304 posts) 
(28304 posts)