Yeah, SOD is completely gone from my library as of this morning. Not sure why, it has been there up until today. Cannot help but feel like something that I paid for was stolen from me. Wait and see if support gets back to me on it or not (most likely way later than expected, probably weeks and not days). At least it seems like a support ticket was issued, so there is that.

I will say this much, I really cannot stand the bot as there is no phrase to get it to issue out a support ticket. If there was at least that we could avoid the huge headache that is the runaround with it. With all the issues as of late, GOG really needs to clean house and sadly I do not see anything of note happening. Just a sign of worse times to come...

I hate the bot as much as you do which is why I use the script posted above. Works like a charm and will it make easy agan to create support tickets :)

The case in point is that we shouldn't have to issue out tickets like this if GOG was doing what it is supposed to be doing when it comes to routine maintenance. I do not ever remember having to push for support over issues like this. But this is what happens when you cut all contact between employees and the customer base. There sadly is no push to right some of these issues because they just do not want to devote the time or money (probably would of said energy, but we all know what that means anyhow, so might as well cut it down to brass tacks).

When it all comes down to it, this is not the store front that I joined 10 years ago and I am saddened by this very stupid decline that could of easily been avoided with proper management. However these are the times that we live in and it seems like everybody wants to cut corners instead of providing great products and services.

Edit: On a side note, I do urge everyone to check and see if Spear of Destiny is missing from their accounts. There really is no way of telling how widespread this is or why it happened. My guess is that it is a rather isolated issue atm though and I might be one of the few that got it removed from the library today.

Still have Spear of Destiny and two different 1.4s for Wolfenstein 3D. One is 12 megs and the other is 18. The smaller doesn't have the extra missions, IIRC.

For further reference, looks like I am stuck with only the 18mb Wolfenstein 3D (v1.4) in my library atm.

Response that I got today...


Hello,

Due to the publishers suggestion, Wolfenstein and Wolfenstein: Spear of Destiny have been merged into one release.

Please could you get in touch directly with the publishers of the game to clarify this further?

[url=https://help.bethesda.net/#en/homehttps://help.bethesda.net/#en/home[/b[/url]]

That is also the full response too, other than my transcript with the bot. So nice of them that they asked that "I" get in touch with Bethesda concerning it. Apparently they cannot be bothered and they expect the customers to do their jobs for them.

I haven't checked, but does the v1.4 Wolfenstein 3D installer that is 18mbs have Spear of Destiny and the two mission packs? If so, I imagine that everybody is going to lose the other library entries eventually and this was planned. Would of been nice to have a heads up that this was happening, but GOG being GOG and all.

The 18 MBs Wolfenstein 3D installer contains Wolfenstein 3D and Spear of Destiny, but not the two mission packs.

This is word for word the exact same response I got from GOG back then which lead me to creating this thread. You should tell them about this thread. This is not about the merging of the two games in one but the deleting of things you already purchased (those two mission packs that were omitted in the new version and which are still existant in the old version) which basically is against the law ... You have a contract with GOG and not Bethesda and GOG is the one responsible for not doing what they did in your case which is brreach of contract and basically theft. Also GOG already resolved the issue once and others still have their original game again (which is the ONLY VALID SOLUTION). GOG should start to actually read their stupid tickets before letting bots and default replies do their work. It is ridiculous. If they should not believe you that others still own their legally purchased product in their library I have attached proof in the attached screenshot which might help as well to make them see that this is a technical issue that can only get resolved by GOG.

I appreciate the response, thanks. However that means I have a bone to pick with GOG about this then.

Wasn't exactly kind with my reply to them.

Hello,

Thanks so much for sending me the same form letter that you did as everyone else when they initially complained about this. You know where you can stick your suggestion of me contacting Bethesda concerning this. I do not work for GOG, you do, do your own goddamn jobs and stop being lazy. Now restore Spear of Destiny to my account like your did to the other users post haste, if you would please!

I'm not so sure it isn't either incompetence or pure laziness on their behalf that shit like this happens. Probably a little from column a and a little from column b to be honest. GOG is also probably cutting corners in order to keep overworking their skeleton crew (that probably wears too many hats already).

As I stated yesterday, to me this is theft, plain and simple. I apparently am going to end up waiting a longtime until this gets reversed. I had the Spear of Destiny library entry until yesterday, oh boy someone decided to remove my access to it, in which should of been the same as everyone else. I really thought that this crap was over when it was returned to everyone else's libraries. Apparently I was very wrong on that assumption.

Newest reply:

Thank you for reaching back to us.


Given how your copy of Wolfenstein 3D was purchased all the way in 2016, the standalone version of the Spear of Destiny should be available for download as a separate and unchanged version of the same game that you have had purchased 7 years ago.


If possible, please provide me with some screenshots of the game not being visible in both GOG GALAXY (if you use it), your online library of games at www.gog.com/account and lastly please check if SoD if being shown as available to play when you boot up your copy of the game that's currently assigned to your profile. Once I will have the information that I require, I will do my best to investigate this matter from my end ASAP.


Apologies for any inconvenience caused and if you have any other questions that you would like to ask, then feel free to reply to this e-mail and let me know.


Sent them images of my library as requested. Hopefully this will be taken care of shortly and be done once and for all. Made sure to note that I also needed the original version of Wolfenstein 3D that came along with the standalone entry of Spear of Destiny. Not going to get caught with having to poke them for that yet because they didn't restore that as well.

I guess this more or less spells out that there is a cut off point to having the old Spear of Destiny entry with the mission packs restored. Going to assume that the only reason this was done was to prevent any legal ramifications down the road if someone really did decide to lodge a legal complaint about it.

Also will state that the account refresh did nothing to remove the old entries from me earlier in the year. So it had to have been an isolated incident due to that. Even attempts at refreshing the account the last few days didn't restore the entries that I lost a few days ago. Oh well, it is what it is and I should have both library entries back soon.

That sounds much more helpful (makes one wonder why they first have to make their customers angry befpore reacting in a proper kind of way). Seems to me that they now understood your issue and will fix it rather soon. Please keep us informed when the issue is fixed so that we all know all is fine again :)

TBH, I wouldn't put it past them to believe that it is a time saving measure to throw out those basic form letters in an attempt to close tickets asap. What is really sad is that there probably is a good amount of time where they should just respond to the tickets normally. Probably would save them a hell of a lot of time and effort in the long run.

When it comes down to it, everything we have been complaining about as of late has been corner cutting measures. Even the bot would be useful if a lot more care and attention would be made to make sure that it responds to certain phrases and key words to make the experience more streamlined. Once again the minimal effort has been put into something GOG should of taken time and effort to make sure it is a useful tool instead of a rotting and neglected piece of shit (much like the code base this website is built upon).

The site is likewise to building on top of a broken foundation. The basement concrete work is known to be pure shit with stress cracks showing and crumbling, but all they want to do is continue to build on top of it, several floors up, the sky is the limit. Who cares if the sooner or later the upper floors will start to sink into the basement causing all sorts of unknown issues.

They built on top of a fundamentally broken code base with this website and just kept patch working more code on top of it, and people wonder why shit remains broken and unusable. They should of started from scratch instead, but once again they decided that cutting corners was more important than doing it right. Perhaps because Galaxy was their baby at the time and the site became a second thought. It all honesty who knows if that much care and attention is being paid to Galaxy anymore even, my guess by all the complaints is that it isn't.

It is sad to see them decline like this, but after years of mismanagement this is what happens. Would be nice to see a return to form. It would at least regain customer confidence (as well as being more mindful of curation, but that is another whole issue).

Anyway, I will make sure to update on the Wolf3D/Spear of Destiny situation when I am able. I will be gone for a few days after today, so it might be a little later than expected. Depending on how quick things are I wouldn't be shocked to see them both returned to my account by tomorrow morning at the earliest. Seems like that is the only time that they respond to support tickets (at least from what I have seen in the last few days).

Both library entries have successfully been returned to my account today. Support had issues restoring both games to my account proper and had to resort to gifting a set of keys for the old entries. No idea why it was different for my account specifically. Probably the same reason why I had both old entries before seemingly permanently even with account refresh. Then suddenly poof, my old entries were deleted, replaced by the new Wolf3D/Spear entry (w/o the mission packs). Which would also make sense considering noticing only the single missing Spear of Destiny entry.

I still believe that the site has some severe coding issues and that some strange quirk might of been the reason behind this. Anyway, both entries have been returned, so the matter is finally closed.

SO did mine, what 2 games were added to your library, beyond the new Wolfenstein Entry? I also have a huge library so going through it is a nightmare. Appreciate the help. I have 590 games and my library says 592. Appreciated.