That sounds much more helpful (makes one wonder why they first have to make their customers angry befpore reacting in a proper kind of way). Seems to me that they now understood your issue and will fix it rather soon. Please keep us informed when the issue is fixed so that we all know all is fine again :)
TBH, I wouldn't put it past them to believe that it is a time saving measure to throw out those basic form letters in an attempt to close tickets asap. What is really sad is that there probably is a good amount of time where they should just respond to the tickets normally. Probably would save them a hell of a lot of time and effort in the long run.
When it comes down to it, everything we have been complaining about as of late has been corner cutting measures. Even the bot would be useful if a lot more care and attention would be made to make sure that it responds to certain phrases and key words to make the experience more streamlined. Once again the minimal effort has been put into something GOG should of taken time and effort to make sure it is a useful tool instead of a rotting and neglected piece of shit (much like the code base this website is built upon).
The site is likewise to building on top of a broken foundation. The basement concrete work is known to be pure shit with stress cracks showing and crumbling, but all they want to do is continue to build on top of it, several floors up, the sky is the limit. Who cares if the sooner or later the upper floors will start to sink into the basement causing all sorts of unknown issues.
They built on top of a fundamentally broken code base with this website and just kept patch working more code on top of it, and people wonder why shit remains broken and unusable. They should of started from scratch instead, but once again they decided that cutting corners was more important than doing it right. Perhaps because Galaxy was their baby at the time and the site became a second thought. It all honesty who knows if that much care and attention is being paid to Galaxy anymore even, my guess by all the complaints is that it isn't.
It is sad to see them decline like this, but after years of mismanagement this is what happens. Would be nice to see a return to form. It would at least regain customer confidence (as well as being more mindful of curation, but that is another whole issue).
Anyway, I will make sure to update on the Wolf3D/Spear of Destiny situation when I am able. I will be gone for a few days after today, so it might be a little later than expected. Depending on how quick things are I wouldn't be shocked to see them both returned to my account by tomorrow morning at the earliest. Seems like that is the only time that they respond to support tickets (at least from what I have seen in the last few days).