I haven't posted here before, but here's a slight First-World problem I have and felt like bitching about:
I bought on the 17th in a whim the Commandos+Desperados Bundle (costing $6.36). But as I looked the boxes on my shelf, the more I regretted for this impulse of mine(especially considering the fact I own the Commandos Collection on HB, and the fact that Desperados 2 seems to be a bad game,according to the GOG reviews) and wished I had instead bought only Desperados (no matter the discount was "only" 60%). I thus decided to send a message to support yesterday, initially wanting to ask for a refund. I searched, but couldn't find a way to specify I wanted a refund, and ended up checking the field change order to gift. I wrote my query and, although I tried to show I prefered a refund, I said I wasn't miffed by getting to change it to a gift order.
Actually, here's pretty much what I wrote:
My orders, payments and downloading games
order change(from regular to gift order)
Subject:Order change(or refund) regarding Commandos+Desperados Bundle
On the 17/6, I purchased the full package of Commandos+Desperados Bundle for $6.36.However, I changed my mind regarding this purchase of mine-in particular, I decided I wanted only Desperados(the first one,as the second is rumored to be a bad game). Initially, I thought I'd request for a refund-especially as I haven't downloaded any of the games-problem is I couldn't find the way to mark my problem as being "I changed my mind and haven't downloaded anything, can I get a refund?". I thus ask to get my purchase changed from a regular to a gift one.However,if you're able to, I'd highly appreciate it if I could get a refund instead-I just sent it by this category as I couldn't find the way to mark it as a refund request and chose the closest thing possible.I'll be fine if I get the purchase changed to a gift code,per the subject and problem type chosen, but I'd rather prefer to get a refund instead. Thank you for your consideration.
P.S.The attachment is a screenshot from the purchase receipt email,
in case you need the information contained there.
I probably did something wrong, or GOG Support didn't get the pun (or they found it easier to give a gift code than a refund) but anyways I can't really complain as in less than 3 hours later the games had been removed from my collection and I received an email from support containing a gift code for the aforementioned games. Since then I'm trying to trade it for something else I want more(here
), but I don't have much hope as, regarding that particular series of games, there seems to be more supply than demand-plus, it's my first time trading (I didn't exactly predict I would try to trade, as I hoped I'd get a refund) and I'm asking in addition for Zafehouse Diaries-which doesn't exactly seem to be in supply.
Tl;dr: I'm bummed that I'm now stuck with a gift code nobody seems to be wanting to trade for and I don't feel like losing my money right now (especially as I'm close to my-rather generous- self-imposed $100/month spending maximum regarding digital game purchases-those sales sure lured me a lot! :-/ )