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General discussionThe 2015 DRM-Free Summer Sale Starts Today!(1642 posts)(1642 posts)
(1642 posts)
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This is my favourite topic
Posted June 03, 2015
Unlock up to three free games, with daily bundles & game discounts up to 90% off, and a torrent of surprises!



It's that time of the year again.
Temperatures are rising, summer break is almost upon us, and whether you're going for a classic staycation or taking your laptop for a trip - we've got what it takes to make your summer vacation more gamey and 100% yours. Today, we're inviting you to a truly exhilarating, DRM-free summer adventure!

We're starting with a splash and diving straight into 100+ titles on promo in twice-daily deals, deep-discount bundles, and with FREE games to unlock! With new deals appearing on the site every 12 hours, we'll have more than 100 offers every day up to 90% off. We also have a few fun surprises in store to keep things fresh and worth the regular trip back to the summer sale!

Every summer adventure needs something special, that's why this year you can earn up to three games for free during the sale! Just do your thing, and the more you spend, the more free stuff you'll get! Regardless of whether you own the game or not, you'll receive a giftable code via email so you can redeem it yourself - or share it with a friend. The rewards -- free for everyone whose total spendings during the Summer Sale exceed a certain amount -- will include:

SimCity 2000 - free for everyone who spends at least $1.
S.T.A.L.K.E.R.: Clear Sky - free for everyone who spends at least $20.
Xenonauts - free for everyone who spends at least $50.

Plenty more summertime joy awaits us all, including a surprise giveaway, exciting game premieres, and more! The 2015 DRM-free Summer Promo is set to last 18 days, from June 3 until June 21 at 11:59 AM GMT (13:59 CET / 4:59 AM PDT / 7:59 AM EDT).
Posted June 24, 2015
Support finally got back to me about my broken Summer Sale order from the 10th. Exactly two weeks, and instead of just giving me my refund, they asked if I would take store Credit instead. Meaning I had to reply. Meaning it will still take even longer to resolve. I understand they have been busy, but two weeks just to delay a resolution? I would not call this good Customer service.

To be fair, this is the first major Order related stuff-up. So while I am butthurt, its not like Ima ragequit omg boicot dem nao or anything. In fact I even told them I'm happy with store credit, as long as it is not limited in any way. Quite confidant I'll spend way more than the credit here in the future anyway.

I expect they asked this due to the size of the order, for book-keeping or whatever. This is complete speculation. Just seems.. strange they asked as the only other time something messed up that required a refund (I blame my Government for that, not gog) they just gave me the few bucks refund with out even asking. Mind you, it did only take about three days, and it was during a sale.
Posted June 24, 2015
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HeDanny: I expect they asked this due to the size of the order, for book-keeping or whatever. This is complete speculation. Just seems.. strange they asked as the only other time something messed up that required a refund (I blame my Government for that, not gog) they just gave me the few bucks refund with out even asking. Mind you, it did only take about three days, and it was during a sale.
It certainly doesn't help that Witcher 3 is still relevant on the site. With it, myriad tickets have been sent, either for technical problems for the game itself, technical problems for Galaxy, technical problems with hacked accounts. Add the big sale so close to the release of the game and it was a recipe for disaster for the support team.

Regarding your previous refund, did it perhaps occur before the introduction of store credit (August 2014)?
Posted June 24, 2015
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Sq2: Hey that's awesome. Did you enjoy Sam & Max Hit the Road? It's on my summer play list. Hope you enjoy Sam & Max Save the World.
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Grargar: Indeed I did. It was a pretty funny game, with my only complaints being that moving in one of the large areas can be somewhat slow at times, and that it isn't always apparent that an area might lead to another one (no arrows to point where you can go for example).
I'm looking forward to the Sam & Max series. Thanks for the information about Sam & Max Hit the Road I'll keep that in mind.
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Sq2: What game are you playing first?

I started the Longest Journey
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Pardinuz: Good choice. :)

I'm starting with Star Control 1.
I don't think I own Star Control, let me know how it goes and if you enjoy the game.
Post edited June 24, 2015 by Sq2
Posted June 26, 2015
Sixteen days after the initial error, I now have all games refunded as Store Credit. I have 365 days to use it. Challenge Accepted.

NEW Sale Please GOG! :D
Posted June 26, 2015
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Grargar: Edit: Oh. :/
Finally got a new key from support and Xenonauts is now redeemed. Still not sure why I deleted the initial email LOL
Posted June 26, 2015
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trentonlf: Finally got a new key from support and Xenonauts is now redeemed. Still not sure why I deleted the initial email LOL
That's good to hear. How long in total did it take support to send you the new key?
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HeDanny: Sixteen days after the initial error, I now have all games refunded as Store Credit. I have 365 days to use it. Challenge Accepted.

NEW Sale Please GOG! :D
There is always the winter sale to look forward to.
Post edited June 26, 2015 by Grargar
Posted June 26, 2015
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Grargar: That's good to hear. How long in total did it take support to send you the new key?
All total 5 days, but would have been 3 if they had sent me the key the first time they responded (Told me to check my spam folder)
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This is my favourite topic
Community
General discussionThe 2015 DRM-Free Summer Sale Starts Today!(1642 posts)(1642 posts)
(1642 posts)