Wow, first time I've seen this thread and I'm glad I did. I'm astonished if half of what it says on that mix list is true. Developers flat out refusing to support one digital retailer in favour of other? Even when fixes are readily available? Wow.

I don't think people are saying GOG is treating customers like second class citizens. I think it's that certain publishers and developers are treating GOG customers like second class citizens in certain cases. Not GOG themselves.

Update on Omerta 4 DLC version as it still contains a minor bug:
- Georgia Avenue game breaking bug fixed
- Garden Pier bug fixed
- ending credit bug fixed
- 1 DLC map fixed, 2 still lack cars, traffic and people but are playable

http://www.gog.com/forum/omerta_city_of_gangsters/gog_omerta_fix_is_now_available_for_download/post28

As far as the title of the mix goes, it's not the games which are treaing GOG as 2nd class citizens, it's the developer and/or publishers who do. As such, we're still treated as 2nd class citizens when it comes to Omerta. The fix mentioned above is made by GOG, not by Kalypso.

What about Blackguards? I cannot confirm this personally, but <span class="bold">look at this thread</span>.
It seems that there is an embarassing game breaking bug with the DLC that basically corrupts any save.
Surprise surprise, Steam already received a patch (1.6) that resolves the problem, while GOG has been waiting for the fix for MONTHS: the developers are too busy fixing the second one to care about a critical error in their previous product, it seems. Way to go!

I had just begun playing Blackguards but immediately stopped after reading this: I certainly don't want to throw away hours and hours of gameplay.
I admit I'm starting to despise Daedalic.

Edit: please, look also and [url=http://www.gog.com/forum/blackguards_series/blackguards_special_editon_and_dlc_have_been_updated_to_version_15/post6]here.
I got the error with the patch, too, but then I tried to reinstall both the base game and the patch and everything went fine.

I'm all for the cause of getting GOG games updated, but I think we need to be a little careful about how we are approaching devs/publishers on this issue. I'm not saying that we shouldn't bring the issue up with them, but rather let's make sure we aren't putting undue pressure on them that may make them say to hell with drm-free, the miniscule earnings we get from it in comparison to our main sales platform isn't worth the effort and bad precedent. Let's just publish on Steam and forget about the 10% bump in sales and all the hassles.

The other thing we have to realize is that DRM-Free is far from mainstream, and if we are being treated as second-class citizens it is because we kind of are... and there's no legal basis or backing at this moment for anything to be different. No, it's not fair, but that's just how it is... if you imagine yourself the head of a company that makes 90% of its sales through Steam and then allocating resources to update the GOG items requires more than the 10% in revenue that you get from that source... well, the decision to just drop that 10% income and save more profit overall may look pretty enticing, especially if the tone of the requests is very accusatory.

Again, I'm not saying that we should simply accept it, but please do tread carefully as the DRM-free movement is not in a position of power at this moment in time.

Regarding Daedalic, I think I am on their ignore list now. I tried getting more info on the steam thing and they are not answering me anymore.

Sorry if I seem offensive, but this makes no sense.
If anyone decided to sell a product, it is the buyer's right to have it fully functional and on par with those on other stores. There is NO valid argument against that. We are talking about conumer rights: despite what someone may think, DRM-free is neither a luxury nor a privilege, and if the publisher decided to sell their products that way they MUST assure their quality. Nobody ever forced anyone to choose GOG or other stores to publish a game, so I don't give a damn if the right owners do not have time, money or interest in keeping it up to date: they have an obligation to offer a functioning product, the same as everywhere else.
Nobody is a second class citizen, and nobody should stay quiet when a company pulls cheap tricks like those.
I *demand* to be treated like the other customers, because it is my *right* as a paying customer to do so. No justifications allowed, both morally and legally speaking: most of all, the difference in revenues is completely irrelevant.

If we keep letting thing slide, everything can only get worse. I don't have to eat the bones a comany throws at me when I paid for a full meal.

First off, no offense taken and your thoughts are quite respectful and eloquently put.

Also, again, I am not suggesting we stay quiet on the issue, but rather we approach the offending companies/develoeprs with tact and respect as opposed to becoming a nuisance.

While I agree that in principle I do not think people should be treated as second class citizens, it is a present-day fact of life that it happens all the time. In the USA and other capitalist-based countries, money/revenues is a big part of what separates those levels of service, respect, and treatment. Just one of many examples of this is the difference in service and attitude that is afforded to people that pay for first class seats on an airplane as opposed to those in economy class.

This is just one illustration of how people are separated into different levels of treatment based on the amount of power they possess. The same thing goes on with countries, companies, and any number of other groups... preferential treatment is given to those with more power and sway. I find such unbalanced treatment to indeed be unfair, but it is a reality that has occurred throughout human history all over the world and is still very much a reality we face today.

To the best of my knowledge, develoeprs/publishers have made no specific guarantees or promises about our purchases on GOG with respect to updates. If they did, then yes, your point is quite valid that they should honor their contractual obligations. However, they have not, and as such they are not contractually obligated to provide that to you. Will it damage the company for them to not update their products on GOG? Well then, that depends on how many lost future sales would result from ignoring such requests.

The point I am trying to make is that if the amount of lost sales from not updating their products on GOG is less than the cost and hassle of updating their games, then that company may very well just decide not to sell future games on GOG and solely release their games on Steam. For many games that currently are also available on Steam, GOG sales are probably at most only about 5-10% of their total figures, and in some cases maybe only 2-3%. If we berate and hassle these companies on these issues with no respect for the potential work that might be needed to keep their games updated across multiple sales platforms, they may just decide that it isn't worth their time, patience, or effort to sell games on GOG any more. We lose, they lose, Steam wins.

So, by all means, please do send polite requests and messages to the devs and publishers asking for updates to GOG games... but please do not antagonize, berate, or hound them because I fear in doing so we may be hurting our chances of seeing future games get released here. Also consider that we are not all privy to how each developer/publisher/sales platform is currently handling updates, and there may be more complications involved than simply some guy being too lazy to upload a file to GOG's server.

This is undeniable, yet it is something I cannot suffer. It's in my nature: if someone makes any kind of discrimination they will neevr get my respect, but only disdain.
I know that a fact always remain remains a fact, yet even if most people swallow it that does not make it less awful.

This might be true for what concerns extras (like additional characters, soundtracks, etc.) and *maybe* -if we really want to be extreme- even for a certain kind of update, but what about utterly broken games?
See my post above about Blackguards: that is clearly a non-fulfilment.

I perfectly understand this too, yet if we have to suffer broken products after paying for as much as on other services losing them would not be a big deal.
I want to play Blackguards and Luftrausers to completion, but as a matter of fact I cannot because the owners do not bother with GOG.
You said it yourself, after all: revenues drive the market. Yet, I paid on GOG at least the same amount of money than every Steam or Humble user (hence Devolver and Daedalic gained an equal amount of dollars), so why do they get to play the game while I cannot? Same price, same treatement.
The USA were born after "no taxation without representation", by Innos! :P
Is the update process on GOG costly? Well, I repeat once again that nobody forced them to sell here: they put their product on sale out of their own free will, and now they have to make it work. Period. Everything else is just an excuse to spare some money at the expenses of the customer: in every "material" shop in this world, if the product is faulty I get a refund and the producer gets the shame. Why doesn't this apply to videogames digital distribution?

Again, I can be patient for a while and I certainly understand the delays due to GOG's different policies on updates, but nobody can keep their game borken for months!
Blackguards has been bugged at least since August, yet patch 1.6 was released during the same month! That's preposterous, indecent and insulting! That is also not talking about the notorious "we didn't add language packs because there is no regional pricing", yet after they switched to 1$=1€ policy nothing has changed, apart from their incresed revenues.
They are lacking respect for the customers, not the other way around!

Devil's Dare got a huge Steam update in december. It's nowhere to be seen for GOG far as I know.

Uploaded 1 hour ago.

Thank you. ;)

Haven't seen Warsow mentioned here yet. I haven't played it myself (not really my kind of shooter), but I seem to remember perusing its forum here and seeing complaints about how the GOG version was quite out of date. (I know it's free, and so it's not quite as big a deal, but still.) I'm not about to install it just to check the version number, and I know of no other way to see what version of the game GOG's installer contains, so someone else will have to confirm.

Thanks to the OP for this thread; I wish someone would make it a sticky. It's absolutely scandalous how many developers have left their GOG customers high and dry, especially with Luftrausers (up until now one of my favorite games).

The vanishing of Ethan Carter does not have version 1.05 on GOG.
No response when I asked about it on Twitter.