I'm a newbie at this, I have made only 6 giveaways and been registered for only 2 weeks there, but I was starting to think this could happen someday, because the system seems to be very protective with the participants but not with the gifters, they have to just forget to mark the "gift received" spot and you'll end with one "gift not received" in your profile, even if you did.
If the winner has been logged during this time in the page, I would think he/she already knows he is a winner. What I would do in your position is to contact the SteamGifts admins just in case. I don't really know how the "Re-Roll" works, I don't know if you can automatically see a new winner, or it has to be approved first by the admins. In that case, all I know is if after 7 days the winner don't receive the gift, the gift is marked as "not received" (I could be wrong). So I would not wait that long, just in case, to contact the admins for instructions.
Is by the way, the winner from GOG.com? Maybe we can contact him/her through here too...
I'm really not sure. The SG FAQ says winners and gifters have 7 days to complete the process. But if those 7 days expire, do I miss the chance to reroll and end up with an undelivered gift in my profile? I don't want that to happen, as I clearly sent the game key.
Really unsure as how to proceed. The winner has logged into SG at least once per day since winning, so I'm not sure why they haven't redeemed the game or marked it as received. :/
Yea, it was a GOG gift club giveaway, so they should be a member here, but I don't recognize the username. Not sure if I should post their SG/Steam name.