What are you talking about exactly?
They are one of the few decent developers who actually care about this community and communicate with us.
Appear on the forums, yes. Fix issues with their games, not so much. They're currently the publisher with the second most games on the second class citizens list
(18, Devolver shows with 20).
Edit: From the list: Missing patch
: Monster Jam Steel Titans (since Aug 20, 2019); SpellForce Platinum (since April 10, 2021); The Book of Unwritten Tales (since March 2015); The Raven Remastered (since March 2018) Missing Linux version
: Battle Chasers: Nightwar; Desperados III; The Book of Unwritten Tales: Critter Chronicles Missing Mac version
: Desperados III Main game and DLC don't recognize each other
: SpellForce 3 Series
Missing languages: AquaNox; AquaNox 2: Revelation; Chaser; SpellForce Platinum; The Book of Unwritten Tales; The Book of Unwritten Tales 2
Missing voiceovers: ArcaniA (supposedly they claim the ball's in GOG's court, since they provided the files)
Missing extras: The Book of Unwritten Tales, The Book of Unwritten Tales: Critter Chronicles; The Raven Remastered
Missing soundtrack: Codename Panzers Series (paid); Biomutant Soundtrack (WAV); Darksiders III - Digital Extras (lossless); Ori and the Blind Forest: Definitive Edition (paid and free); SpellForce 2 - Anniversary Edition (paid); Spellforce 2: Demons of the Past (paid); SpellForce 3 Series (FLAC, piano book); The Raven Remastered (paid)
Missing original version: Ori and the Blind Forest: Definitive Edition
Missing DLC: We Are Football (licensing reasons)
All right, now I get it, most of these are valid reasons, especially the missing patches and DLC not recognizing the main game.