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General discussionSome at customer support having a bad day?(23 posts)solved(23 posts)solved
(23 posts)solved
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This is my favourite topic
Posted June 03, 2019
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Flyingfluffypiglet: I got a reply to a problem I'm experiencing and the response.... had absolutely noting to do with the topic at hand.
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BreOl72: Your post somehow doesn't convey any crucial information.
So you had a problem - and the reply you got was unrelated to that problem? And you call that "a bad day at customer's support".
"A bad day at customer's support" usually implies that the person on the other side was rude to you.
But if indeed the reply you got, simply had nothing to do with your problem, it may just have been some hiccup with their ticket numbers.
In which case you simply answer - in a kind way - and point them to their error.
No need to make a fuss about it in the forums.
The OP post(to me) seemed civil in tone and not accusing anyone of anything in a truly bad way, and they wanted to make a thread about it. True, they could've just let it go, but seeing as many others post random/silly threads with such topics I figure if it leads to any good discussion in general then it's a net positive.....though of course everyone's mileage may vary.
Posted June 03, 2019
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InkPanther: Why haven't you just responded to that ticket to ask if there wasn't some kind of misunderstanding?
Who said I didn't! I must still be caught in the bad day loop and perhaps I didn't make myself clear enough in my initial post? I thought I did....
Posted June 03, 2019
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Oddeus: I once was at an Asian diner and ordered my usual meal, no.23, to go. When I arrived at home and opened it, I found a meal, that I never have seen before. Since I ate there for years, I know all of the meals. Also there aren´t that many different meals. So, I ate it and the taste was totally different than any of the usual meals. It looked a bit like Chicken Sweet-Sour, but the taste wasn´t typical.
Did the cook have a bad day?
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GameRager: Was it one of those shadier asian restaurants? I would have saved some of it to test for "other" meat being used....just in case.

(This is partially a silly response and partially serious....some asian chains got in trouble for using meat other than what was labelled on the menu)
Well, I actually believe, they mixed everything together, that other customers have left on their plates.
Post edited June 03, 2019 by Oddeus
Posted June 03, 2019
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InkPanther: Why haven't you just responded to that ticket to ask if there wasn't some kind of misunderstanding?
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Flyingfluffypiglet: Who said I didn't! I must still be caught in the bad day loop and perhaps I didn't make myself clear enough in my initial post? I thought I did....
You haven't wrote anything about follow up, I must have assumed that you didn't. Mea culpa.
So, have they replied yet?
Posted June 03, 2019
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BreOl72: Your post somehow doesn't convey any crucial information.
So you had a problem - and the reply you got was unrelated to that problem? And you call that "a bad day at customer's support".
"A bad day at customer's support" usually implies that the person on the other side was rude to you.
But if indeed the reply you got, simply had nothing to do with your problem, it may just have been some hiccup with their ticket numbers.
In which case you simply answer - in a kind way - and point them to their error.
No need to make a fuss about it in the forums.
avatar
GameRager: The OP post(to me) seemed civil in tone and not accusing anyone of anything in a truly bad way, and they wanted to make a thread about it. True, they could've just let it go, but seeing as many others post random/silly threads with such topics I figure if it leads to any good discussion in general then it's a net positive.....though of course everyone's mileage may vary.
Well I'm putting you as problem solver, for you are one of the few who got the purpose of my posting. You are right I was not accusing anyone of anything, just asking something. If that's still allowed ;-)
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Flyingfluffypiglet: Who said I didn't! I must still be caught in the bad day loop and perhaps I didn't make myself clear enough in my initial post? I thought I did....
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InkPanther: You haven't wrote anything about follow up, I must have assumed that you didn't. Mea culpa.
So, have they replied yet?
No worries. Yes there were replies going both ways and, as I've said on another reply, there was the Support I knew and appreciated, glad it seem to have been, okay not day but bad moment, and not a trending new thing going on, as in Support going downhill here too ;-)
Post edited June 03, 2019 by Flyingfluffypiglet
Posted June 03, 2019
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GameRager: Was it one of those shadier asian restaurants? I would have saved some of it to test for "other" meat being used....just in case.

(This is partially a silly response and partially serious....some asian chains got in trouble for using meat other than what was labelled on the menu)
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Oddeus: Well, I actually believe, they mixed everything together, that other customers have left on their plates.
Damn, that would be even worse(germs from other people/etc). :\
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GameRager: The OP post(to me) seemed civil in tone and not accusing anyone of anything in a truly bad way, and they wanted to make a thread about it. True, they could've just let it go, but seeing as many others post random/silly threads with such topics I figure if it leads to any good discussion in general then it's a net positive.....though of course everyone's mileage may vary.
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Flyingfluffypiglet: Well I'm putting you as problem solver, for you are one of the few who got the purpose of my posting. You are right I was not accusing anyone of anything, just asking something. If that's still allowed ;-)
It is...and many here have no issue with it. This is overall a great community
Post edited June 03, 2019 by GameRager
Posted June 03, 2019
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Flyingfluffypiglet: today I got a reply to a problem I'm experiencing and the response.... had absolutely noting to do with the topic at hand.
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timppu: So what was your problem, and what was the response?

Just to see if you are extremely poor at explaining things, and that is why the support person didn't have the faintest idea what the heck you are talking about.

I don't recall having such issues with GOG support that they are talking about something completely different than what I asked them. Nope, never happened, never will.
Just because I didn't go into specifics here about what me contacting support was about, that would make me extremely poor at explaining thing? Okay whatever. What is it with people who don't seem to be able to understand something I would have thought was fairly easy to? Because it indeed is not what I'm used to from Support, quite the opposite in fact, I am not gonna apologize for having asked if anybody else have come across something similar or a poorly service, because if you never had to deal with companies who went from having great CS and whatever else service to a piss-poor one, good for you. I on the other hand have and more than once, and I sure am far from being the only one.
Posted June 03, 2019
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InkPanther: You haven't wrote anything about follow up, I must have assumed that you didn't. Mea culpa.
So, have they replied yet?
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Flyingfluffypiglet: No worries. Yes there were replies going both ways and, as I've said on another reply, there was the Support I knew and appreciated, glad it seem to have been, okay not day but bad moment, and not a trending new thing going on, as in Support going downhill here too ;-)
Nice to hear they've solved the problem.
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This is my favourite topic
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General discussionSome at customer support having a bad day?(23 posts)solved(23 posts)solved
(23 posts)solved