mrkgnao: They use the reduced price, not the base price. But I believe you are right about refunds.
Still, I think it's quite significant and representative of the silent majority of GOG clients, who don't use the forum and don't mind a bit of DRM here and there.
Sheershaw: I have to say I am confused by GOG customers who don't care about DRM. Why even bother with this store if you don't care about DRM free gaming? You might as well just use Steam in that case.
I don't really know, because I'm obviously not one of them, but here are some guesses:
1) Because they believed the media that repeatedly states that the main reason to buy on GOG is because they sell Good Old Games (yes, even in 2021, that's what you'll find online), came here for HOMM3, liked the grey, and stayed
2) Because they like galaxy
3) Because their friends are here and they want to play multiplayer games with them
4) Because they play a lot of Gwent and occasionally buy other games as well
5) Because they love The Witcher 3 and want to support CDP
The forum is an "echo room" of die-hard DRM-free people and it makes us think that everybody else on GOG is here for the same reason. They are not. And they are the majority.