I don't think the starforce website will provide any help.
Why do you think so?
I don't own this game, but it seems that it uses a StarForce driver as DRM which doesn't work on Windows 8 and newer versions. The PCGamingWiki site points to the supprt page of Starforce where you can find the download links for two tools. One is for updating the driver, the other for removing it. The latter could solve your problem.
Quote from PVGaming Wiki: If the game uses online activation remember to deactivate the license before removing the driver.
It doesn't work because the removal only works for versions after 5.5. My version is 3.xxx and I got this message: "
Unfortunately, this application uses very old protection version 3.04.063.003 and will not run under Windows 10 x64.
You can read about support of Windows 10 x64 here: http://www.star-force.com/support/users
You should contact your product customer support service and ask them to make a patch, which will either update protection system version or remove protection at all.
Unfortunately, StarForce company can't build such a patch since we neither have legal authority to produce any patches nor original application files required for that.
Please, accept our apologies for the inconveniences."
and for the versions before 5.5 updating doesn't work:(