Posted December 20, 2018
This feels notably off the original topic. But what the hell.
scientiae: Otherwise, as I can personally attest, situations will occur like when Apple Australia refused to refund a purchase, simply because they regarded the account as vexatious. (Again? You have had eight refunds this year! No more for you! — It took an appeal to the US headquarters to overrule them. Because, y'know, I like spending money on crap that doesn't work, just to irritate Apple customer support apparatchiks, and have them ban the product and grant a refund.)
I've been hearing that Apple in general has stopped giving a damn a few years ago. Between stupid designed shit that is worser designed than earlier stuff (like a phone with only one plug/port that has to be shared between the charger and everything else you might want a port for, headsets etc) and so low quality builds that you might as well be buying some cheap no name chinese knock off, where it feels like they are intentionally tanking quality to force their customers to have to buy more, and crappy customer service. Only stuff I've heard indirectly since I've never bought Apple but I've been hearing it very consistently from many sources. Don't buy Apple. Or limit to old used purchases.
But that story feels like a experience I had at Aldis, I've had a few returns I needed to do there because of low quality product they sell (like a complete line of product can have issues, like sweet potato chips that consistently have a portion of chips in the bag burnt black) They have a policy where they give you your money back and give you a new product. But it seems if you use it a few times, even if the circumstances are completely legit (you can show them exactly how the product was inferior) they don't care. If you do it too much, they simply ban you, treating you like a thief abusing their policy. Well then don't have such a generous policy and listen to customer feedback regarding quality issues instead of blaming it on them like you could never possibly have quality control issues!
Post edited December 20, 2018 by myconv