geminidomino: Over a week ago I filled out the contact form for a game-breaking bug in a new game (Grim Fandango Remastered) two days after I purchased it. I assumed I'd get a response by email, but nothing but the auto-confirm has come in (yes, I've checked the spam folder).

It could just be that they're super busy with galaxy and the new site roll-out, but I just don't want to miss the response, especially since I don't know what "a reasonable time frame" is with regards to being able to get a refund for a broken game.

So is there somewhere else I should be looking? Somewhere on the site, maybe? (I don't use most of the social tools very often)