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Actually the changes already have affected my behavior, not because of the new design, but because of the changed bundle behavior. When owned games still would have reduced the bundle price instead of giving me unwanted gift codes I would have bought 2 of the 3 bundles from the sale, which I do not have bought now.
I can definitely see it having an impact because until they revert the changes or offer an alternative, I will not be browsing the store mindlessly in search of a missed title or new inspiration. Also, I used to only be a rare lurker on the forums. The changes have caused havoc on my end so I'm resorting to the promotional e-mails, forums and the RSS feed. If those get affected as well...

If GOG was no different than it's competitors, meaning, if it had DRM etc, this redesign would have been the nail in the coffin for me. But hey, as far as I know, this is the only place to get DRM-Free games all in one place. So I will carry on with a growing hatred for the way GUI's have evolved. GOG is only the latest victim for me. I've lost so many applications and websites to this backward design mentality I can't count them on my fingers anymore. I feel betrayed and disconnected to say the least...
Limited functionality, non-responsive clicks, no way obvious way to download my games. When in my library, clicking on a game takes me to the store page with an option to buy or wish list it? WTH? Games list appear as blank squares and the search function doesn't and yields nothing. I detest the social media vibe going on with this update. Profile? Activity? Just let me buy games and download them without all the extraneous nonsense. This is bloat and slows everything down.

GoG needs to keep things simple, clean and efficient. Remember what they are about and cease trying to be something they are not. Currently, I will not be spending any more of my money here until things are rolled back to the previous format. This update is terrible.
Indirectly perhaps. The game catalog has become more difficult for me to use. I sometimes have a hard time reading the game titles in the small pictures. Some are easy, others are more difficult. "Die by the Sword" looks like "The Sword". "Earthworm Jim 1+2" looks like "Worm J 1+2" at a glance. I know I can mouse over the image to get the game's name in a tiny light gray on white font, but having to do that a lot is slow and annoying.

Finding games I know about is easy because I can search directly for it, but discovering new games that look interesting is more of a task now. Even the news announcements have been buried further down the front page than before.

Luckily FlashStopper works on this site and the Stylish add-on can fix some of the UI annoyances such disabling the zooming front page images and making the "In library" tag over games readable, but that doesn't change the functionality.
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tfishell: "Has the site update affected (or further affected) your decision about how much to spend on GOG?"
Not much but there are 2 things which are probably detrimental to GOG:

1. Due to the bad availability of the 'News' I am more likely to miss new games. Which makes it less likely to buy them.

2. Due to the removal of GOG Mixes I would have to put in extra research before buying a game. This makes it less likely to buy one. With "so so" games - which are most of them - I am usually more incliend to not buying instead of doing this extra research.
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I'd like to point out that we had four news items yesterday. Meaning; if I scroll down there and see three new entries, I have to click through the entire thing. It feels like going out and wondering: "wait, did I lock the door" - there's always something just out of sight you could have missed. Have to say, really unpleasant browsing experience and I am actively avoiding the front page at the moment. That should never happen.

Furthermore like to point out that we're going on to two weeks of this. Look, I get it. Forum is a vocal minority. At the end of the day it doesn't really matter how much we moan, it's the sales metrics that count. However we didn't get any explanation about the design when it rolled out, apparently no testing, and there's been nothing since but a "your feedback is taken into account". If someone can't find the bloody Galaxy installer, it's Frankensteined right into the game installers, but we can't get a simple "yeah, sorry guys, we're not going to change it" here? So at this point I have to assume that not a whole lot is going to change about the design in the near future. I also have to assume that the forum is basically Gog's equivalent to the IKEA ball pit - put the "lively" (I think that's what we're called now? Someone remind me, I can't quite remember) users there, let them scream a bit, toss some scraps now and then. Look, we put achievements on the game cards, our core audience is happy.

So, to recap:

* The redesign seems to be here to stay and it's bad. Keeping track of new games is unnecessarily difficult. The user experience is somewhere between "annoying" and "painful". I actually have no idea if daily deals even still exist. Using the site is the antithesis of enjoyable and at this point I actively avoid it.

* There's a problem with games being out of date and not getting updates at the same rates as other stores or outright not getting them at all. We used to have Gog mixes to keep track of this, but they're gone now, too, and from what I can tell there's no reliable answer whether they'll be reintroduced again. So as a customer I actually have no way to tell whether I am purchasing an inferior version.

* Hate to say this, but frankly Gog cannot be trusted with personal data. The introduction of profiles was handled so desastrously, I don't even have words for it. Then the next time something on the site changes, our personal data is vomited out to the public again. It shouldn't even have happened the first time.

* I appreciate the monstrous task Linko has on his hands and I think he's doing a damn fine job so far. However, to restate, we get a redesign, a vast amount of criticism errupts and it's basically been radio silence for two weeks. The main way of communication from Gog as a company, the way I perceive it at least, is silence. Basically like any other place.

* As a Linux user: no client. It's not even being worked on. There's already a bunch of games with ports elsewhere that don't arrive here. The missing client only exacerbates that situation. Now look, I get it. I'm sure Gog would love to introduce these games here and it's probably a legal thing. I also get that we're overrepresented as is and Gog isn't Valve; it's just not economically feasible to put those ressources into Linux Galaxy. I absolutely get it and I am not going to get my pitchfork out over it. It's unfortunate, but it is what it is. That being said, we are effectively second class customers and everytime I buy a game that is in any shape or form making use of Galaxy features, I am buying an inferior product at the same price.

* Speaking of Galaxy, where are we going with that exactly? For a while now it seems like there's a very strong push towards Galaxy. We now have achievements listed on the store pages. Above system requirements and user reviews. I appreciate that Galaxy is optional, but that's more of a sliding scale than a binary thing. If I go to a restaurant and get served a bowl of grass, then yes, in theory that's a vegan option. In practice I'm not going there again.
Look, personally I'd actually like to have all my gaming-related eggs in one basket. A nice library to visually enjoy, a centralized place to grab patches, what's not to like? I've grabbed several titles here that I've already owned elsewhere, even before connect was a thing, to accomplish that. But similarly, I am losing confidence here with every update, and it's not enough to just be fine until the next feature, because I know every game I buy here from now on I might have to repurchase on a different plattform later, if I jump ship. And to be honest, that's the direction this is taking.

* Now on the plus side, I actually like the curation. That's a major point in Gog's favour from where I am standing. It's nice to know that I am generally getting the good shit here. That makes taking some purchasing risks rather feasable. However, that depends on actually finding the games I ought to take a risk on, which in turn depends on the store being pleasant to use. So the curation is still a plus, but unfortunately it's taking a bit of a backseat.

* And then there's DRM-free. I very much appreciate everything here being without DRM. That's very pleasant and this being the only store where that's guaranteed for every game is a bonus. But if that's the only selling point, we're on thin ice. Itch has DRM-free. Humble has DRM-free. Even Steam has DRM-free (even though DRM-free with a mandatory client = lol). And Valve actually pushes Linux, supports relevant technologies, is a viable counter vote to Microsoft, all that good shit. Itch manages to push their client to all plattforms, open source and with sandboxing to boot, is a lot more interesting for developers, et cetera. Humble ... okay, forget I ever brought them up.
Point being: if I am basing my purchasing decisions on ideals and principles, because I want to support a business I like to see more of in the future, Gog used to be pretty convincingly top of the class. I don't think that's quite the case anymore.

So basically: for the same price I am getting worse service than a Windows user; on a store that's unpleasant to navigate; buying games that may or may not be completely trailing behind in patches; basically having my wallet vote against a lot of my interests; and then seeing the concerns I have largely ignored.

Look, I'm not saying I'm going to consciously boycott Gog now, but when profiles were introduced I was stroppy enough to install Steam. Took a few days of that to remember how horrible Steam is and I was back to Gog. In the wake of the redesign I have Steam installed again right now. It doesn't feel as bad as last time.

I'd like to "main" Gog and have my spending habits stay the same, but I've noticed my attachment wane quite strongly in the last two weeks. I don't think waiting to get used to the redesign is going to cut it anymore.
Post edited October 18, 2018 by lolplatypus
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eiii: Thank you for that hint! I also wasn't able to log in anymore. Scrolling up and down worked for me too. :)
A lot of the new things do not work with my browser, but the broken login of course was the biggest problem.
You are welcome! ;)

It's still happening... I've already stopped caring about new releases daily, I almost missed Timespinner, which I cannot even wishlist on IE, so had to enter in FF.

I'm not buying a game unless I'm seriously interested and I'll surely miss many new ones I'm interested in thanks to the redesign :(
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lolplatypus:
Gotta say, I endorse your post's every word. And if I could bring a few more reasons for complaint:

As someone said in another thread, it's funny that, while Gog kept pushing their social features to us (whether or not we wanted them), the only social feature that Gog already had and customers loved was sacked in the redesign. And then, since that apparently wasn't enough (maybe because people kept accessing saved links to GogMixes?) they nuked GogMixes for good.
I guess if you tell them you have a print copy of a gogmix they'll send someone to your home to burn it, such is their hatred of this feature we like.

It's like Gog is basing their every decision on what will be most inconvenient to their customers. For example, if you buy gift codes that you kept for future giveaways or maybe to someday convince that friend/relative to create a Gog account? Well, great news for you, now codes come with a short expiration date. (Initially two weeks and then changed to two months after some complaints).

It only makes sense to me that if they are going to remove a game I PAID FOR and it wasn't because I broke their legal agreements they should at least immediately reimburse my money. No such luck, as far as I see. Can you guess how many codes I feel like buying from now on?

Speaking of codes, a "funny" situation arose during the 10 year anniversary. Gog posted those three bundles in the front page, but different from how they used to do they didn't lower the price if you already had some of the games from the bundle. You'd get codes for the games you already owned instead.
Now imagine you were interested in completing a bundle that you owned almost all games. You could buy the whole 3-game bundle (where you already had two of them) for more than the cost of the game you didn't own, and end up with two codes for other games... that would expire within a few weeks. Good luck setting up trades to try and not take the loss.

Someone at Gog is very interested in making a short term profit and forgetting that customers that feel abused usually go away and stop spending money...
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lolplatypus: * As a Linux user: no client [...], we are effectively second class customers and everytime I buy a game that is in any shape or form making use of Galaxy features, I am buying an inferior product at the same price.
This is also true of non-Galaxy users across the board. Yes, we so-called weirdos who dare to not want to use a client do exist! Maybe only as a dwindling revenue stream and an annoying voice in the background, but we're here and still willing to spend money on DRM-free offline gaming on this site. I hope GOG does take our voice into account. User options of how to configure display, "modern look", "classic look", would be amazing. In other words, user's layout should be less Facebook, more classic Myspace, where it can be configured to our own liking. Don't worry, they were still plenty of metrics and whatnot in the background then, just it felt home-ier :)
Bump because I see a lot of complaints about (I think) the lack of a sale page and useful info.
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tfishell: Bump because I see a lot of complaints about (I think) the lack of a sale page and useful info.
Nothing for me in this sale. The catalogue layout is such a pain in the ass to use I don't feel like actively checking whether there's anything I might be interested in either.

The woeful lack of interesting releases also makes it exceedingly easy not to spend money here. I was hoping for Detention to show up here for Halloween, but considering what a mess the sale is I'm not holding my breath for any surprise releases.

The only way gog is going to see any money from me any time soon is if they release Underworld Ascendant and Grimoire. If the "curators" botch these as well I'm pretty much done here.
Post edited October 31, 2018 by fronzelneekburm
The terrible design has definitely affected my spending already, and will affect it more in the future I'm sure. The front page is garbage, so I don't visit it anymore, and without the news I'm not really sure what's going on, aside from occasionally seeing news items on the forums. Without the daily deals I'm obviously not going to be buying any of those anymore, and I don't have the time or inclination to dig around trying to find info that used to be readily available.
Yes, mainly because I can't see the daily deals.
No. I only care about the games, so being petty over a site redesign is a really dumb idea. Does the site redesign change anything for the games I play? No? Then why would I be so petty as to boycott them over something so minor as a site redesign?
Interesting games and drm free are the only two factors that will affect my business with gog. Everything else is the least of my worries.