I'd like to point out that we had four news items yesterday. Meaning; if I scroll down there and see three new entries, I have to click through the entire thing. It feels like going out and wondering: "wait, did I lock the door" - there's always something just out of sight you could have missed. Have to say, really unpleasant browsing experience and I am actively avoiding the front page at the moment. That should never happen.
Furthermore like to point out that we're going on to two weeks of this. Look, I get it. Forum is a vocal minority. At the end of the day it doesn't really matter how much we moan, it's the sales metrics that count. However we didn't get any explanation about the design when it rolled out, apparently no testing, and there's been nothing since but a "your feedback is taken into account". If someone can't find the bloody Galaxy installer, it's Frankensteined right into the game installers, but we can't get a simple "yeah, sorry guys, we're not going to change it" here? So at this point I have to assume that not a whole lot is going to change about the design in the near future. I also have to assume that the forum is basically Gog's equivalent to the IKEA ball pit - put the "lively" (I think that's what we're called now? Someone remind me, I can't quite remember) users there, let them scream a bit, toss some scraps now and then. Look, we put achievements on the game cards, our core audience is happy.
So, to recap:
* The redesign seems to be here to stay and it's bad. Keeping track of new games is unnecessarily difficult. The user experience is somewhere between "annoying" and "painful". I actually have no idea if daily deals even still exist. Using the site is the antithesis of enjoyable and at this point I actively avoid it.
* There's a problem with games being out of date and not getting updates at the same rates as other stores or outright not getting them at all. We used to have Gog mixes to keep track of this, but they're gone now, too, and from what I can tell there's no reliable answer whether they'll be reintroduced again. So as a customer I actually have no way to tell whether I am purchasing an inferior version.
* Hate to say this, but frankly Gog cannot be trusted with personal data. The introduction of profiles was handled so desastrously, I don't even have words for it. Then the next time something on the site changes, our personal data is vomited out to the public again. It shouldn't even have happened the first time.
* I appreciate the monstrous task Linko has on his hands and I think he's doing a damn fine job so far. However, to restate, we get a redesign, a vast amount of criticism errupts and it's basically been radio silence for two weeks. The main way of communication from Gog as a company, the way I perceive it at least, is silence. Basically like any other place.
* As a Linux user: no client. It's not even being worked on. There's already a bunch of games with ports elsewhere that don't arrive here. The missing client only exacerbates that situation. Now look, I get it. I'm sure Gog would love to introduce these games here and it's probably a legal thing. I also get that we're overrepresented as is and Gog isn't Valve; it's just not economically feasible to put those ressources into Linux Galaxy. I absolutely get it and I am not going to get my pitchfork out over it. It's unfortunate, but it is what it is. That being said, we are effectively second class customers and everytime I buy a game that is in any shape or form making use of Galaxy features, I am buying an inferior product at the same price.
* Speaking of Galaxy, where are we going with that exactly? For a while now it seems like there's a very strong push towards Galaxy. We now have achievements listed on the store pages. Above system requirements and user reviews. I appreciate that Galaxy is optional, but that's more of a sliding scale than a binary thing. If I go to a restaurant and get served a bowl of grass, then yes, in theory that's a vegan option. In practice I'm not going there again.
Look, personally I'd actually like to have all my gaming-related eggs in one basket. A nice library to visually enjoy, a centralized place to grab patches, what's not to like? I've grabbed several titles here that I've already owned elsewhere, even before connect was a thing, to accomplish that. But similarly, I am losing confidence here with every update, and it's not enough to just be fine until the next feature, because I know every game I buy here from now on I might have to repurchase on a different plattform later, if I jump ship. And to be honest, that's the direction this is taking.
* Now on the plus side, I actually like the curation. That's a major point in Gog's favour from where I am standing. It's nice to know that I am generally getting the good shit here. That makes taking some purchasing risks rather feasable. However, that depends on actually finding the games I ought to take a risk on, which in turn depends on the store being pleasant to use. So the curation is still a plus, but unfortunately it's taking a bit of a backseat.
* And then there's DRM-free. I very much appreciate everything here being without DRM. That's very pleasant and this being the only store where that's guaranteed for every game is a bonus. But if that's the only selling point, we're on thin ice. Itch has DRM-free. Humble has DRM-free. Even Steam has DRM-free (even though DRM-free with a mandatory client = lol). And Valve actually pushes Linux, supports relevant technologies, is a viable counter vote to Microsoft, all that good shit. Itch manages to push their client to all plattforms, open source and with sandboxing to boot, is a lot more interesting for developers, et cetera. Humble ... okay, forget I ever brought them up.
Point being: if I am basing my purchasing decisions on ideals and principles, because I want to support a business I like to see more of in the future, Gog used to be pretty convincingly top of the class. I don't think that's quite the case anymore.
So basically: for the same price I am getting worse service than a Windows user; on a store that's unpleasant to navigate; buying games that may or may not be completely trailing behind in patches; basically having my wallet vote against a lot of my interests; and then seeing the concerns I have largely ignored.
Look, I'm not saying I'm going to consciously boycott Gog now, but when profiles were introduced I was stroppy enough to install Steam. Took a few days of that to remember how horrible Steam is and I was back to Gog. In the wake of the redesign I have Steam installed again right now. It doesn't feel as bad as last time.
I'd like to "main" Gog and have my spending habits stay the same, but I've noticed my attachment wane quite strongly in the last two weeks. I don't think waiting to get used to the redesign is going to cut it anymore.
Post edited October 18, 2018 by lolplatypus