You also have keep in mind, that some people might try to misuse the current situation. As stated here: A player, who refunded his copy of Cyberpunk 2077 on Xbox by contacting Microsoft Support, complained because his game got removed from his library on his console..

So I can understand, as removing the game from this library doesn't prevent you from playing it after, that they are more carefully right now. Don't keep me wrong, I'm not in general defending Gog - I'm not buying here for a different reason anymore, but I just say that this is probably right now a difficult situation. You also have to see it from a companies view and there are many freeloader out there just taking any reason to rip off whomever the can. (I don't say you are, I just say, there are people like that out there, and a lot unfortunately)

If that's the case, it's better to refund BEFORE they drop massive patches, then if the costumer kept the installer, it would be a buggy outdated one.