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General discussionGOG, Is it truly more difficult for developers to update their games on GOG?(152 posts)(152 posts)
(152 posts)
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This is my favourite topic
Posted January 17, 2018
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SirPrimalform: Aha, they did the same thing to me with Monkey Island: SE (which they sold there for a little while shortly after Tales came out). It just vanished from my account with no warning, when I asked support the only thing they had to say was that they didn't sell it any more, I couldn't download it any more. They also weaselled out of giving me my BttF DVD, which although the game wasn't great I was still entitled to according to the terms they sold me the game under.

Absolute scumbags, I'm glad that this happened around the time they stopped making actual adventure games. As I'm not interested in their newer games a boycott is pretty easy.
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HypersomniacLive: A bit belated - I remember this, IIRC the two of us had this conversation a couple of years back.
Ah yeah, I think I remember that. I mostly don't think about it but I have a little rant when I get reminded of it.
Posted January 17, 2018
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SirPrimalform: Ah yeah, I think I remember that. I mostly don't think about it but I have a little rant when I get reminded of it.
Same here.
Posted January 17, 2018
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BKGaming: Trash update can slip through with or without testing. What we are are talking about here is easier access. GOG has a patching problem which leads to us not getting updates because of two main reasons. Patching is more difficult on GOG (or it was before Galaxy) which gave devs less control and GOG has a smaller userbase so devs tend to prioritize Steam. The first part GOG can fix and has taken steps to do so.

If you don't use Galaxy, all your updates will still be tested because standalone installer builds are tested just like they have been after GOG grabs the updated build from Galaxy (if the dev sent the patch via the dev portal). So it's no big deal for non Galaxy users.

If you do use Galaxy, GOG has a rollback feature in the event a trash update is released. It is the main reason GOG added the feature.
This this this!
Posted March 22, 2018
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HypersomniacLive: I generally agree with GR00T. Having said that, Telltale is notorious for basically dumbing their games on GOG and not fix anything, and I can't help but wonder if something's not right between GOG and Telltale in spite the latter still releasing games here; the Tales of Monkey Island - Ep2 issue is literally mind boggling, and very similar to the case of Sam & Max Save the World - Ep1 (you can read all about it here, here, here, and here); I was offered a refund when I contacted GOG Support back then, and a GOG-fix never came about, unlike Tales of Monkey Island - Ep2.
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MarkoH01: I would like to add something to this because before GOG I bought all my Telltalegames on their site directly. So I have to add that they don't fix things on their own site as well. The Sam + Max issue was introduced with the latest patch and it's still in their digital release up until this day. The only version that is free from this bug is the DVD release like the one you could get after getting the whole season there (which also is DRM'ed so it won't run on newer sysstems without a crack) . Unfortunately TTG is not selling physical goods anymore and also don't add them as a bonus when buying the whole season.

I don't know what's wrong with ToMI Ep2. so I cannot tell you if they fixed it on their store or not. The only issue I know about was a different dub for LeChuck but afaik this has only be done on the Collector's DVD as well (you will find several requests about this on the TTG forum but no reply because in comparision to TTG support GOG would receive an award ;)

Edit: Just saw in the OP what's wrong with the GOG version. Since I don't own the GOG reelase myself I cannot tell if the sound quality on the TTG release is different. I did not nbotice anything THEN but this was a loooong time ago. But I agree that GOG should include those files in the installer if they actually do have them.

So I just wanted to say that TTG just sucks in support and not just on GOG.
Hardly justifying Telltale, But this article may shed a light both at why they stopped actually making proper P&C, and why they seemingly stopped supporting the old titles - they don't have proper developers anymore
https://www.theverge.com/2018/3/20/17130056/telltale-games-developer-layoffs-toxic-video-game-industry
Posted March 22, 2018
If OFFLINE installers are not being updated, then I don't care if it's GOG's fault or the developer's fault. Because I will happily *not* get that update regardless. Seriously, the update culture around PC gaming is out of hand though it is true more games are being released incomplete than ever. I will still choose the buggy, non-update version over a client and am not inclined to support any company pushing me towards the latter.
Posted March 23, 2018
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rjbuffchix: If OFFLINE installers are not being updated, then I don't care if it's GOG's fault or the developer's fault. Because I will happily *not* get that update regardless. Seriously, the update culture around PC gaming is out of hand though it is true more games are being released incomplete than ever. I will still choose the buggy, non-update version over a client and am not inclined to support any company pushing me towards the latter.
Well, that should in general never be the case - at least not for a long time. If Galaxy has been updated GOG is able to build an offline installer from the files they received through Galaxy (I was told by GOG so there's no question about it). So if Galaxy has been updated while the offline installer NEVER has been updated it's simply only GOGs fault. However in general the offline installer update is simply a bit delayed because of the fact that the offline installers have to be build and tested by GOG while the Galaxy update is going almost automatically by the devs alone. If none of those were updated it's in general the devs fault. I do agree however that the update culture around PC gaming is out of hand. There should not even be a question about receiving all updates for a game if they are available. When you buy retail versions the devs are uploading updates to a server so people will be able to update their games. However in digital distribution the update is depending on the "goodwill" of the developer. This is not acceptable.
Post edited March 23, 2018 by MarkoH01
Posted March 24, 2018
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rjbuffchix: If OFFLINE installers are not being updated, then I don't care if it's GOG's fault or the developer's fault. Because I will happily *not* get that update regardless. Seriously, the update culture around PC gaming is out of hand though it is true more games are being released incomplete than ever. I will still choose the buggy, non-update version over a client and am not inclined to support any company pushing me towards the latter.
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MarkoH01: Well, that should in general never be the case - at least not for a long time. If Galaxy has been updated GOG is able to build an offline installer from the files they received through Galaxy (I was told by GOG so there's no question about it). So if Galaxy has been updated while the offline installer NEVER has been updated it's simply only GOGs fault. However in general the offline installer update is simply a bit delayed because of the fact that the offline installers have to be build and tested by GOG while the Galaxy update is going almost automatically by the devs alone. If none of those were updated it's in general the devs fault. I do agree however that the update culture around PC gaming is out of hand. There should not even be a question about receiving all updates for a game if they are available. When you buy retail versions the devs are uploading updates to a server so people will be able to update their games. However in digital distribution the update is depending on the "goodwill" of the developer. This is not acceptable.
Thank you for the clarity. What I truly miss are the old days of retail releases when games were shipped complete (or close to it). I think it was around the onset of the PS4 console generation that this new model of releasing buggy games really kicked into overdrive, with the expectation that everyone should just be connected online to update.

I believe in voting with my wallet but it ends up presenting quandaries when a game is clearly unfinished/needs a big patch after release, yet it is a game I want to support. For example, I want to support offline single-player RPGs and I just wish there was a quick way to make it clearer to devs that I support that, but that I am not a mindless update cultist.
Posted March 25, 2018
I'd have to say it's disconcerting no blues have entered the thread. I almost think this thread needs to continue to have visibility.

And I say this as a GOG fan, where most of my games are exclusively bought here.
Post edited March 25, 2018 by thuey
Posted March 25, 2018
If I could get a list from the 336 games I own and all the ones that was not updated I would demand Full refunds in store credit for them. I am getting real sick of missing updates, I might as well go steam and get the full up to date experience if this is the case.
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thuey: I'd have to say it's disconcerting no blues have entered the thread. I almost think this thread needs to continue to have visibility.

And I say this as a GOG fan, where most of my games are exclusively bought here.
I noticed the place went belly up after GOG Galaxy went open. Might be me who knows.
Post edited March 25, 2018 by DreamedArtist
Posted March 26, 2018
I keep finding more as i go through my account. sigh
Posted April 20, 2018
high rated
Let me jump in this thread and clear some things up, as we see there are some assumptions made based on false information. We do appreciate your concerns and dedication to our platform, however we also do want to highlight that there is a lot of speculation with regard to our developer tools and what build delivery methods we offer to our partners.

First things first, let me tell you that we do have a devportal open to all our partners, not only for those who are implementing Galaxy features. Within this portal every developer can get a hold of our build delivery tool that works exactly like steampipe - updating a game on GOG is a matter of executing a single script.
Just to be on the same side, not every partner has switched to this system, but the ones who did are in the grand majority, and we are strongly encouraging all partners to use it.
Apart from the tools, documentation and dedicated Product Manager, each partner has an entire dedicated support team at their disposal.
What's more, after the build gets published on GOG via devportal, we test every single one of it - the reason for that is that we want to able to provide our developers with feedback regarding their games to maintain the quality of our products.

Hope this will one and for all clear things up regarding the build delivery system on GOG. Just remember, how the developer provides builds to GOG depends on many factors, however the final decision is always up to them.
Posted April 20, 2018
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elcook: First things first, let me tell you that we do have a devportal open to all our partners, not only for those who are implementing Galaxy features. Within this portal every developer can get a hold of our build delivery tool that works exactly like steampipe - updating a game on GOG is a matter of executing a single script.
Well that interesting and not the info I've been hearing which made it seem like the tools GOG offers wasn't as advanced when compared to Steam. Very cool.

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elcook: Just to be on the same side, not every partner has switched to this system, but the ones who did are in the grand majority, and we are strongly encouraging all partners to use it.
Apart from the tools, documentation and dedicated Product Manager, each partner has an entire dedicated support team at their disposal.
Also interesting.

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elcook: What's more, after the build gets published on GOG via devportal, we test every single one of it - the reason for that is that we want to able to provide our developers with feedback regarding their games to maintain the quality of our products.
Even update builds or just new builds to GOG? The latter is fine but the former isn't because this slows down updates. We have a rollback feature for this reason.

Or do you allow the updates to show on Galaxy immediately, but still test them after?

Could you clarify this?

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elcook: Hope this will one and for all clear things up regarding the build delivery system on GOG. Just remember, how the developer provides builds to GOG depends on many factors, however the final decision is always up to them.
Yes but we would love for this to be more open. You guys should make your SDK public and document your API publically on a wiki or something like Steam does.
Post edited April 20, 2018 by BKGaming
Posted April 20, 2018
Post edited March 23, 2019 by mbS8aECeskvijboArp
Posted April 20, 2018
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BKGaming: Even update builds or just new builds to GOG? The latter is fine but the former isn't because this slows down updates. We have a rollback feature for this reason.

Or do you allow the updates to show on Galaxy immediately, but still test them after?

Could you clarify this?
Please keep in mind that the rollback feature only works for Galaxy users. So for us "oldschool crowd" that doesn't use it testing the update build still is important and much needed to avoid updates that break stuff.

But as far as I know updates on Galaxy show immediately and the testing takes place afterwards.
Posted April 20, 2018
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PaterAlf: Please keep in mind that the rollback feature only works for Galaxy users. So for us "oldschool crowd" that doesn't use it testing the update build still is important and much needed to avoid updates that break stuff.
Yes I am aware. Those updates should be tested.

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PaterAlf: But as far as I know updates on Galaxy show immediately and the testing takes place afterwards.
That what it seems like but I just want them to clarify so we are not left up to assumptions.
Post edited April 20, 2018 by BKGaming
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This is my favourite topic
Community
General discussionGOG, Is it truly more difficult for developers to update their games on GOG?(152 posts)(152 posts)
(152 posts)