paladin181: Profit is profit. It's not a loss. That makes them efficient.
You're not taking multimillion business risks for $7k profit. It's just bad news.
The aforementioned strategic losses may be fine, but correct me if I'm wrong - we haven't seen any strategic moves or investments recently. Nothing that significantly changed userbase or their market position. That's just bad news. Such result is unacceptable on the long run, so expect big (sttategic) changes.
TheGreatDustpan: "GOG has only generated $7.8k net profit in 2018 on $34.5 million in sales. They burned them on R&D and operational costs."
They reinvested those sales in GOG.
New layout, for example. And all that features requested by users for years ;)