It seems that you're using an outdated browser. Some things may not work as they should (or don't work at all).
We suggest you upgrade newer and better browser like: Chrome, Firefox, Internet Explorer or Opera

×
high rated
Hi,

welcome to the official GOG Galaxy forum thread. Please read the below info first:

== GOG GALAXY FEATURES IN GAMES ==

List of games supporting various GOG Galaxy features:
Achievements: https://www.gog.com/games?feature=achievements&sort=bestselling&page=1
Cloud Saves: https://www.gog.com/games?feature=cloud_saves&sort=bestselling&page=1
Overlay: https://www.gog.com/games?feature=overlay&sort=bestselling&page=1

== BUG REPORTING ==

Please use: http://mantis.gog.com and include
1. steps to reproduce the bug (if possible)
2. screenshot or movie showing the bug (if possible)
3. Galaxy Client logs (location described on mantis report page)

== FEATURE SUGGESTIONS ==

Please use: http://www.gog.com/wishlist/galaxy. For feature suggestions and votes on them please try do explain how Galaxy and its users will really benefit from it.

== IMPORT ALREADY INSTALLED GAMES TO GALAXY ==

1. For GOG games installed using installers from the last few months (so called Galaxy-compatible installers)
Click the Galaxy logo button on top of the sidebar and select "scan and import folders" - it will find all compatible games within that folder and add them to the Client.

2. For remaining GOG game INSTALLATIONS
Find the game in the Library (click on the image of the game), then click the More button and select "Manage Installation" -> "Import folder" and point the folder selector into the folder where that game is installed.

== KNOWN ISSUES ==
- Galaxy cannot be launched by other users on the same computer

== CHANGELOG ==
1.2.40 (March 28, 2018)
Changes and Improvements:
- Ability to log in or register a new account with your Facebook account
- Suggested friends will be visible on the bottom of Friends window
- New Find Friends window with suggested friends will be opened when you click "+" in Friends window
- Optimized network transfer in updater and fetching data for installation screen
- Galaxy version is now displayed in the settings window

Bugfixes:
- [Windows] Fixed font rendering in Friends window on 100% dpi scaling

1.2.41 (April 23, 2018)
Changes and Improvements:
- User Profiles - a personal space for every GOG.com user for socialising among members of the community.
* compare your game statistics with friends
* see what your friends are currently playing
* share text, photos and videos
* personalise profile with your description and backgrounds from the games you own

- Speed up aborting cloud sync in case of service downtime
- Changed default number of download threads back to 10, due to reports of a decrease in download speed

Bugfixes:
- Fixed message on game uninstallation
- Fixed a rare crash in games caused by Galaxy SDK

1.2.42 Beta (May 10, 2018)
Changes and Improvements:
- Change in internal database architecture
- [Windows] Several improvements in rendering of Galaxy icon

Bugfixes:
- Aborting and pausing downloads will happen nearly immediately
- Adjusted default size of friends window

1.2.43 (May 29, 2018)
Changes and Improvements:
- Clicking on users in the game view and Find Friends window, will now take you to their profile. (in Friends window opening chat is the default action)
- Improved download process to avoid long download time of last few percents of the game
- Right-clicking on a desktop notification dismisses it.
Bugfixes:
- Fixed database migration issues, which popped out in the last Beta release
- Fixed issue with sockets which may has caused issues with download
- Fixed a crash when trying to resolve cloud saves conflict
- GOG Galaxy will no longer crash when trying to open pdf files - instead it will open them in external browser
- Fixed an issue with Galaxy being unresponsive for a long time on startup and in a few other scenarios

1.2.44 (June 13, 2018)
Bugfixes:
- GOG Galaxy no longer crashes when it is being launched by one of game's shortcuts on the desktop and the game is not updated to the latest version
- Fixed an issue where some of MSVC exit codes were treated as failure, whilist they should be a success. Fixes recent problems with installation of Moonlighter
- Fixed an issue with Verify/repair after failed installation

1.2.45 (11 July, 2018)
Changes and Improvements:
- When hovering over mutual friends in friends suggestions - you can see the full list of mutual friends.
- GOG Galaxy will no longer treat non-zero exit codes returned from dependency installers (such as Physx, Visual C++ Redistributables) as failure (caused configuration error on installation)
Bugfixes:
- Allows users to download cloud saves backup for all games with enabled cloud saves
- GOG Galaxy will no longer be locked out from launching, if Galaxy Updater cannot launch at all
- Upon update, invalid leftovers from database will be removed. They were caused by a bug with verify/repair (which was fixed in 1.2.44)
- Running a webinstaller again will not interfere with already running installation process
- "Continue previous session" setting will correctly restore last web content (game card, forum topic etc.)
- When showing a conflict, GOG Galaxy will not show invalid date anymore (It may still happen once until conflict is resolved)
- In case when GOG Galaxy is unable to fetch ownership information about not installed game (eg. User is not logged in), Install/Buy button will be disabled, instead of showing spinner infinitely. Play button is always enabled, when game is installed

1.2.46 (October 2, 2018)
Changes and Improvements:
- Improved stability when installing/updating games
- Changed last known part of GOG Galaxy app from TLS 1.0 to TLS 1.2
- Added Korean and Chinese Traditional to list of languages with limited support
- [MacOS] It is no longer possible to close Galaxy Updater application window
Bugfixes:
- Fixed an issue with installations not resuming after failure (for instance due to poor network)
- Importing some games installed by older installers is fixed (eg. Crusader: No Regret™)

1.2.47 (October 22, 2018)
Changes & Improvements:
- Better Korean translations
Bugfixes:
- Fixed a bug where sometimes a blank screen would be shown to users when store / other page failed to respond
- Changed error text that shows after page fails to load to be more informative
Windows Overlay:
- Saving screenshots will work when User's home folder contains non-ASCII characters (e.g. Cyrillic)
- Other fixes for screenshots in some games (e.g. Balrum, Death's Gambit)
- Fixed scaling issues for some games (e.g. Eden)
- Fixes for OpenGL games allowing us to enable Overlay support for the following games:
- Transport Fever
- Simon the Sorcerer
- WH40k Gladius - Relics of War
- Fixes for DX 11 games allowing us to enable Overlay support for the following games:
- King Arthur II
- Fixes for DX 10 games allowing us to enable Overlay support for the following games:
- Crysis
- Anno 1404
- Two Worlds VE
- Fixes for DX 9 games allowing us to enable Overlay support for the following games:
- Treasure Adventure World

1.2.49 (November 29, 2018)
- [Windows] Updater now requires administrator privileges to perform update of GOG Galaxy
- [Windows] Security of directories containing GOG Galaxy files has been improved
- [Windows] Updated Code Signing Certificate
- [Windows] Crash reporter has been added to Galaxy Communication Service
Bugfixes:
- Prevented several potential causes of "broken" games, where only way out was reinstalling
- [MacOS] Fixed a crash on shutdown when fatal error was shown

1.2.50 (December 13, 2018)
Changes & Improvements:
- Speed up startup time
- [MacOS] Strengthen up connection security with ClientService
Bugfixes:
- Fixed "disk access problem" when installing games, occuring mostly on fresh installation of GOG Galaxy
- Fixed a rare occurrence of a game update resulting in displaying "unknown game version"

1.2.51 (December 20, 2018)
- Improved Korean translations
- Fixed connection to notifications pusher in GOG Galaxy SDK

1.2.54 (March 14, 2019)
Changes and Improvements:
- Updated Chromium version to 71:
- Better performance
- Fixes playing Twitch videos on profiles
- Fixes playing Wistia videos
- Security fixes in the game installation process
- Security fixes in GOG Galaxy update process
- GOG Galaxy Updater should perform better under poor network conditions
Bugfixes:
- [macOS] Fixed passing multiple commandline arguments to games
- [macOS] Multiple "friend online" notifications will no longer appear when system wakes up
- Dates are now properly displayed in cloud saves conflict window

1.2.55 (April 17, 2019)
- Hotfix for unintentional opening of Facebook link after entering Forum

1.2.56 (May 06, 2019)
Bugfixes:
- [Windows] GOG Galaxy will fix the path to its internal services, if it finds it is wrong
- Updating of games' local dependencies (e.g. Dosbox) will be handled correctly
- Unexpected files in games' directories will no longer cause failure of games’ update

1.2.57 (June 12, 2019)
Changes and Improvements:
- Minor download speed optimizations
- Changes in PayPal payment flow
Bugfixes:
- Fixed rare crash occurence when reordering games' updates and installations
- GOG Galaxy will correctly reconnect to GOG services after long time of no internet connection
Post edited 5 days ago by TheTomasz
Ok, after going thru yet another reinstall and reboot I finally got it working and it's fast again. Thanks!

Still, the installer needs fixing, it's too error prone. :)

avatar
NightmareChild: 2) The uninstaller needs fixing as well. It always requires a reboot to get rid of "GalaxyClientService.exe". Always. This should not be happening but it does that all the time. Installing Galaxy over it doesn't work because the file requires admind rights no user actually has. And finally, the uninstaller doesn't even say that a reboot is necessary.
avatar
Darklord666: I think you can avoid reboot if you kill the process "GalaxyClientService.exe" via the task manager.
Tried that, doesn't work. I can't even take ownership of the file despite me being Admin and the only user on this machine. I think it has something to do with the uninstaller not deleting all files from the folder because I refuse to install any kind of Client in Program Files (x86)
Post edited September 08, 2017 by NightmareChild
After new update, same problems (gray, unusable client, etc., tried in two different machines). Since nobody cares, here's a workaround: just choose english when installing (I'm portuguese).

Thank you very much, good games.
avatar
sc.andrade: After new update, same problems (gray, unusable client, etc., tried in two different machines). Since nobody cares, here's a workaround: just choose english when installing (I'm portuguese).

Thank you very much, good games.
Se não fosse os portugueses isto ficava tudo engatado... Obrigado pela solução...
avatar
sc.andrade: After new update, same problems (gray, unusable client, etc., tried in two different machines). Since nobody cares, here's a workaround: just choose english when installing (I'm portuguese).

Thank you very much, good games.
Também só consegui depois de mudar para inglês, depois de uma instalação limpa :D
avatar
Johny.: snip
Viewing the community wishlist in Galaxy is messed up. It fails to show the default background color. See pic.
Attachments:
avatar
RTA: Sadly I can't put all my GOG Games onto just one spindle. I have two USB3 2Tb externals and some other older installs on a 1Tb internal. To put that little lot on just one drive would require me getting a 6 or 8Tb external and I'd rather not do that just to get around a problem with Galaxy. I'd prefer them to make Galaxy a little more sensible and a little less of a resource hog.
avatar
BKGaming: Jeez how many games do you have installed? xD

Anyway... do you unplug these external drives when not in use? It's possible Galaxy is losing it's database configuration when the drives are unpluged if so which messes up Galaxy when GOG goes to update the database.

This would not be the first time a program has lost stored information when a external drive was unplugged and/or powered off.

I'm kind of out of ideas though at this point. Sorry.
Nope. They're fixed and set up optimised for no removal.
They're been plugged into my setup since the first Galaxy betas, which didn't have a problem with anything.
avatar
NightmareChild: Ok, a couple of things.

1) Making "C:\Program Files (x86)\GOG Galaxy" the default location is just asking for problems. Make that the root of C: or whatever else but not the UAC infested zone. Yes, it's secure in there but any problems will put users without experience thru a lot of hoops.

2) The uninstaller needs fixing as well. It always requires a reboot to get rid of "GalaxyClientService.exe". Always. This should not be happening but it does that all the time. Installing Galaxy over it doesn't work because the file requires admind rights no user actually has. And finally, the uninstaller doesn't even say that a reboot is necessary.

3) Even if I download the latest Galaxy setup files it's still updating during install. What exactly is Galaxy updating here?
Couldn't agree more !
avatar
RTA: Sadly I can't put all my GOG Games onto just one spindle. I have two USB3 2Tb externals and some other older installs on a 1Tb internal. To put that little lot on just one drive would require me getting a 6 or 8Tb external and I'd rather not do that just to get around a problem with Galaxy. I'd prefer them to make Galaxy a little more sensible and a little less of a resource hog.
avatar
Liosan: OK, I think I understand now. A ton of games on external (hence: unplugged) drives is a bit of a problem. Does disabling auto-updates before doing scan&import help? Does Galaxy launch on auto-start... possibly before the drives are usable?

avatar
BKGaming: The thumbnails/icons not displaying also needs to be investigated. This appears to have become a lot more common with the last few updates. I've noticed a few reports of this issue now via myself, mantis, and reddit.
avatar
Liosan: We are looking at that actually, but it's a bit of a layered problem. We fix one thing and then another pops up. We'll pin it down eventually :)

avatar
Bellshazar: Can anyone help me with gog galaxy being unable to update. I've tried uninstalling every last little bit of gog off my hardrive and and downloading the newest version but every time I start gog galaxy I get the same error message
"There was a problem with updating the application. You can always download the latest version from:" which is what I just did.
I can still log in, I can still play and buy games, but every time I start gog it tries to update and fails. Sometimes I'm still logged in but usually not (and then I have to re-authenticate etc).
avatar
Liosan: Could you post a bug report on http://mantis.gog.com/ attaching your logs from C:\ProgramData\GOG.com\Galaxy\Logs ? We'll take a look :)

avatar
Arthmoor: Just dropped in to add that the same issue happened with mine but it seems you guys are already on it. Hoping for that hotfix soon.
avatar
Liosan: Working on it :) Should be today.

Liosan
The externals are never unplugged..

It's still 'updating' the games folders by the way. I'm now up to 'G' :-)
Post edited September 09, 2017 by RTA
Буду писать по Русскии, ибо нет смысла на вашем излагатся, глаголов и прилагательных не хватит. Так о чем я - Вы запустили Гвинт в бету ок хорошо, но при этом уже повсеместно проводятся всякие Турниры и соревнования, вопрос состоит в том что где баланс? Почему при одном выборе колоды ты не можешь противостоять всем? Расскажите мне какая колода севера в сухую катает против всех остальных и т.п., как собрать колобу без чистого неба и Главной золотой карты Геральт игни? мой взгляд на любые соревнования таков, условия должны быть равны с обеих сторон а когда они не равны то это тупо представление в цирке, когда перед тобой вроде много карт разных приходится пользоватся единицами, ибо остальные мусор.
avatar
Materiy1990: Буду писать по Русскии, ибо нет смысла на вашем излагатся, глаголов и прилагательных не хватит. Так о чем я - Вы запустили Гвинт в бету ок хорошо, но при этом уже повсеместно проводятся всякие Турниры и соревнования, вопрос состоит в том что где баланс? Почему при одном выборе колоды ты не можешь противостоять всем? Расскажите мне какая колода севера в сухую катает против всех остальных и т.п., как собрать колобу без чистого неба и Главной золотой карты Геральт игни? мой взгляд на любые соревнования таков, условия должны быть равны с обеих сторон а когда они не равны то это тупо представление в цирке, когда перед тобой вроде много карт разных приходится пользоватся единицами, ибо остальные мусор.
Пожалуйста, используйте форум Gwent. Это для обсуждения программы Galaxy.

https://forums.cdprojektred.com/forum/en/gwent
Just to illustrate what a resource hog Galaxy is.
Is it really necessary to have seven concurrent processes running for something that is meant to just be a game launcher & updating portal ?

Why, when it re-scans folders, does it insist on downloading everything and installing it again, even though the games are already installed and up to date ?

This is madness.

On a 32 bit machine with just 3.32Gb of RAM to play with, this is no fun.

STILL 'updating', just started on 'H'.

That's TWELVE days so far of nearly 24/7 'updating' games that don't need updating and I've still got eighteen letters of the alphabet to go. Bet your servers are warm.
Attachments:
Post edited September 09, 2017 by RTA
avatar
RTA: Why, when it re-scans folders, does it insist on downloading everything and installing it again, even though the games are already installed and up to date ?
What do you mean by downloading everything and installing it again? Is it downloading the entire game?

If so, that is not normal behavior...
avatar
RTA: Why, when it re-scans folders, does it insist on downloading everything and installing it again, even though the games are already installed and up to date ?
avatar
BKGaming: What do you mean by downloading everything and installing it again? Is it downloading the entire game?

If so, that is not normal behavior...
It's not sensible behaviour, but that is what it is doing.

Checked the games folders and this is typical [attached] - Something from 'A'
Attachments:
avatar
RTA: It's not sensible behaviour, but that is what it is doing.

Checked the games folders and this is typical [attached] - Something from 'A'
And this is with using scan and import (found under GOG COM logo -> scan and imprt -> point to games folder) to re-add the games after Galaxy trashes the database? Galaxy should not be downloading the entire game again.

You say you have been using Galaxy since beta? Have you done a clean re-install to see if that fixes the issue (ie uninstall, remove GOG folder from ProgramData, use registy cleaner, etc.)?

Have you filled out a mantis report with your logs? Talk to Liosan about getting an enviroment.json file to force Galaxy to generate more in-depth logs. This will allow GOG to have a much better idea about what is happening on your system and it's a lot more in-depth then the standard logs Galaxy generates.
avatar
RTA: It's not sensible behaviour, but that is what it is doing.

Checked the games folders and this is typical [attached] - Something from 'A'
avatar
BKGaming: And this is with using scan and import (found under GOG COM logo -> scan and imprt -> point to games folder) to re-add the games after Galaxy trashes the database? Galaxy should not be downloading the entire game again.

You say you have been using Galaxy since beta? Have you done a clean re-install to see if that fixes the issue (ie uninstall, remove GOG folder from ProgramData, use registy cleaner, etc.)?

Have you filled out a mantis report with your logs? Talk to Liosan about getting an enviroment.json file to force Galaxy to generate more in-depth logs. This will allow GOG to have a much better idea about what is happening on your system and it's a lot more in-depth then the standard logs Galaxy generates.
Yes. When it periodically trashes the game database, I use the Scan and import folders option from Galaxy.

I've re-installed it a couple of times but as it forces updates on me there's not a lot you can do when the next update decides that your game database won't work anymore.
Uninstalled, removed folders, cleaned registry - automatic update - Ah, there it goes again.

I've not submitted a bug report as I don't see this as a bug. It's a regular thing that happens and once it does I'm stuffed. To get the game database rebuilt, you have to wipe Galaxy and its folders. I've got no errors, just installation logs for games that were already installed but are now installing again.
As far as the installation of games goes, it's working fine, it just shouldn't be doing it. That's a coding issue, not a user issue.
avatar
RTA: I've not submitted a bug report as I don't see this as a bug. It's a regular thing that happens and once it does I'm stuffed. To get the game database rebuilt, you have to wipe Galaxy and its folders. I've got no errors, just installation logs for games that were already installed but are now installing again.
As far as the installation of games goes, it's working fine, it just shouldn't be doing it. That's a coding issue, not a user issue.
Trashing the database because of a client update is not a regular thing.
Re-downloading entire games after the database has been rebuilt via a fresh Galaxy install is not a regular thing.

Even with the database gone, Galaxy should not be redownloading the entire game as long as you still have the orginal installation folder and as long as those folders still contain galaxy files like "goggame-galaxyFileList.ini" like in the Alan Wake folder you posted a picture of which the game should have if it was installed via Galaxy and not a standalone installer (even some of those will have it depending on how old the installer is).

This needs to be reported with logs.

If I can find a game I have installed that you also have... I can easily re-import it and tell you exactly how much data Galaxy uses to do so for me. Do you have something like Doom 3 or Obivion or Fallout 3 installed?

How many games are you importing at one time? I really would like to know this. Have you tried only importing 1 or 2 at a time to see if that makes a difference?
GOG Galaxy 1.2.23 installer link https://cdn.gog.com/open/galaxy/client/setup_galaxy_1.2.23.4.exe