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Hi,

welcome to the official GOG Galaxy forum thread. Please read the below info first:

== GOG GALAXY FEATURES IN GAMES ==

List of games supporting various GOG Galaxy features:
Achievements: https://www.gog.com/games?feature=achievements&sort=bestselling&page=1
Cloud Saves: https://www.gog.com/games?feature=cloud_saves&sort=bestselling&page=1
Overlay: https://www.gog.com/games?feature=overlay&sort=bestselling&page=1

== BUG REPORTING ==

Please use: http://mantis.gog.com and include
1. steps to reproduce the bug (if possible)
2. screenshot or movie showing the bug (if possible)
3. Galaxy Client logs (location described on mantis report page)

== FEATURE SUGGESTIONS ==

Please use: http://www.gog.com/wishlist/galaxy. For feature suggestions and votes on them please try do explain how Galaxy and its users will really benefit from it.

== IMPORT ALREADY INSTALLED GAMES TO GALAXY ==

1. For GOG games installed using installers from the last few months (so called Galaxy-compatible installers)
Click the Galaxy logo button on top of the sidebar and select "scan and import folders" - it will find all compatible games within that folder and add them to the Client.

2. For remaining GOG game INSTALLATIONS
Find the game in the Library (click on the image of the game), then click the More button and select "Manage Installation" -> "Import folder" and point the folder selector into the folder where that game is installed.

== KNOWN ISSUES ==
- Galaxy cannot be launched by other users on the same computer

== CHANGELOG ==

1.2.47 (October 22, 2018)
Changes & Improvements:
- Better Korean translations
Bugfixes:
- Fixed a bug where sometimes a blank screen would be shown to users when store / other page failed to respond
- Changed error text that shows after page fails to load to be more informative
Windows Overlay:
- Saving screenshots will work when User's home folder contains non-ASCII characters (e.g. Cyrillic)
- Other fixes for screenshots in some games (e.g. Balrum, Death's Gambit)
- Fixed scaling issues for some games (e.g. Eden)
- Fixes for OpenGL games allowing us to enable Overlay support for the following games:
- Transport Fever
- Simon the Sorcerer
- WH40k Gladius - Relics of War
- Fixes for DX 11 games allowing us to enable Overlay support for the following games:
- King Arthur II
- Fixes for DX 10 games allowing us to enable Overlay support for the following games:
- Crysis
- Anno 1404
- Two Worlds VE
- Fixes for DX 9 games allowing us to enable Overlay support for the following games:
- Treasure Adventure World

1.2.49 (November 29, 2018)
- [Windows] Updater now requires administrator privileges to perform update of GOG Galaxy
- [Windows] Security of directories containing GOG Galaxy files has been improved
- [Windows] Updated Code Signing Certificate
- [Windows] Crash reporter has been added to Galaxy Communication Service
Bugfixes:
- Prevented several potential causes of "broken" games, where only way out was reinstalling
- [MacOS] Fixed a crash on shutdown when fatal error was shown

1.2.50 (December 13, 2018)
Changes & Improvements:
- Speed up startup time
- [MacOS] Strengthen up connection security with ClientService
Bugfixes:
- Fixed "disk access problem" when installing games, occuring mostly on fresh installation of GOG Galaxy
- Fixed a rare occurrence of a game update resulting in displaying "unknown game version"

1.2.51 (December 20, 2018)
- Improved Korean translations
- Fixed connection to notifications pusher in GOG Galaxy SDK

1.2.54 (March 14, 2019)
Changes and Improvements:
- Updated Chromium version to 71:
- Better performance
- Fixes playing Twitch videos on profiles
- Fixes playing Wistia videos
- Security fixes in the game installation process
- Security fixes in GOG Galaxy update process
- GOG Galaxy Updater should perform better under poor network conditions
Bugfixes:
- [macOS] Fixed passing multiple commandline arguments to games
- [macOS] Multiple "friend online" notifications will no longer appear when system wakes up
- Dates are now properly displayed in cloud saves conflict window

1.2.55 (April 17, 2019)
- Hotfix for unintentional opening of Facebook link after entering Forum

1.2.56 (May 06, 2019)
Bugfixes:
- [Windows] GOG Galaxy will fix the path to its internal services, if it finds it is wrong
- Updating of games' local dependencies (e.g. Dosbox) will be handled correctly
- Unexpected files in games' directories will no longer cause failure of games’ update

1.2.57 (June 12, 2019)
Changes and Improvements:
- Minor download speed optimizations
- Changes in PayPal payment flow
Bugfixes:
- Fixed rare crash occurence when reordering games' updates and installations
- GOG Galaxy will correctly reconnect to GOG services after long time of no internet connection

1.2.58 (September 13, 2019)
macOS:
- Enabled hardened runtime, making our application more secure
- Implemented Apple's notarization

1.2.59 (September 23, 2019)
Overlay:
- [Windows] Fixed crash in Overlay affecting some games (including Fallout 3 (Radeon only) and Dragon Age: Origins)
Achievements:
- [Windows] Fixed issue with achievements sometimes not being saved while playing offline

1.2.60 Beta (07 October, 2019)
General:
- Updated CEF version to 3729 (Chromium to 74)
- Security fixes
Updater:
- Will no longer download updates at startup, they will be downloaded in the background, while the application is running
- [Windows] No additional UAC prompt during update

1.2.61 Beta (October 23, 2019)
Updater:
- Fixed an issue where non-admin users would not be able to update to newer versions of GOG Galaxy

1.2.62 Beta (October 30, 2019)
Overlay:
- Fixed crashes for various games

1.2.63 (December 02, 2019)
General:
- Updated CEF version to 3729 (Chromium to 74)
- Security fixes
Updater:
- Will no longer download updates at startup, they will be downloaded in the background, while the application is running
- [Windows] No additional UAC prompt during update
Overlay [Windows]:
- Now supports games which use Vulkan API (e.g. Jupiter Hell, X4: Foundations)
- Fixes crashes for various games

1.2.64 (December 04, 2019)
- Hotfix for launching games
Post edited December 04, 2019 by TheTomasz
Whew! I thought I was alone with this problem. Yep, can access the store, and still can't connect to my account.
Update:
There's definitely something wrong with servers. I was connected, while I wrote the post. I reloaded Galaxy, aaand here we go again... :(
Post edited May 01, 2017 by The_SoV
Erm why is the Galaxy download bar/button missing from the front page? I think someone forgot something...
You should bring back the old folder system in which installers were downloaded in a temp folder and then moved. Now Galaxy create a temp folder (which inside has another folder with the name of the game, which doesn't make sense) in each game folder while downloading the installer that then has to be deleted manually. You managed to make life harder for the one that prefer to backup installers.

Before:
Download in temp folder: #download_folder#/!temp/game_name/
When finished moved to the #download_folder#

Now:
Download in temp folder: #download_folder#/game_name/!Temp/game_name/
When finished moved to the game folder: #download_folder#/game_name/
#download_folder#/game_name/!Temp/ is not deleted
Post edited May 02, 2017 by MIK0
Things seems to be back to normal.
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MIK0: You should bring back the old folder system in which installers were downloaded in a temp folder and then moved. Now Galaxy create a temp folder (which inside has another folder with the name of the game, which doesn't make sense) in each game folder while downloading the installer that then has to be deleted manually. You managed to make life harder for the one that prefer to backup installers.

Before:
Download in temp folder: #download_folder#/!temp/game_name/
When finished moved to the #download_folder#

Now:
Download in temp folder: #download_folder#/game_name/!Temp/game_name/
:When finished moved to the game folder #download_folder#/game_name/
#download_folder#/game_name/!Temp/ is not deleted
EDIT: Actually yep you are correct. Based on a few test it only happens though when a custom backup location is set. If you use the default location inside the game directory !Temp will clean itself up and auto delete (at-least in my test) after the download is finished. Probably a simple oversight. I'm not even sure why they are using a temp folder still, they changed this for regular installs via Galaxy so they now download directly into the desired installation folder, they should do the same for backups since the !Temp folder is really not needed and adds an extra unneeded step.

Not sure why you need to delete a left over empty folder though unless you just do it to to keep your folders cleaned up...

In my test on 1.2.6 it goes:

-Default-
Download in temp folder: game_directory/game_name/!Temp
When finished moved to the game folder: game_directory/game_name/!Downloads
Delete !Temp folder.

-Custom-
Download in temp folder: custom_folder/game_name/!Temp
When finished moved to the game folder: custom_folder/game_name/
Fail to delete !Temp folder.
Post edited May 02, 2017 by BKGaming
avatar
MIK0: You should bring back the old folder system in which installers were downloaded in a temp folder and then moved. Now Galaxy create a temp folder (which inside has another folder with the name of the game, which doesn't make sense) in each game folder while downloading the installer that then has to be deleted manually. You managed to make life harder for the one that prefer to backup installers.

Before:
Download in temp folder: #download_folder#/!temp/game_name/
When finished moved to the #download_folder#

Now:
Download in temp folder: #download_folder#/game_name/!Temp/game_name/
:When finished moved to the game folder #download_folder#/game_name/
#download_folder#/game_name/!Temp/ is not deleted
avatar
BKGaming: EDIT: Actually yep you are correct. Based on a few test it only happens though when a custom backup location is set. If you use the default location inside the game directory !Temp will clean itself up and auto delete (at-least in my test) after the download is finished. Probably a simple oversight. I'm not even sure why they are using a temp folder still, they changed this for regular installs via Galaxy so they now download directly into the desired installation folder, they should do the same for backups since the !Temp folder is really not needed and adds an extra unneeded step.

Not sure why you need to delete a left over empty folder though unless you just do it to to keep your folders cleaned up...

In my test on 1.2.6 it goes:

-Default-
Download in temp folder: game_directory/game_name/!Temp
When finished moved to the game folder: game_directory/game_name/!Downloads
Delete !Temp folder.

-Custom-
Download in temp folder: custom_folder/game_name/!Temp
When finished moved to the game folder: custom_folder/game_name/
Fail to delete !Temp folder.
I prefer my folder cleaned up. I also don't understand the reason for the game_name redundancy. If the temp folder is already in the game folder, what is the point in having the files downloaded in a subfolder?

I like having a temp folder, that way I can be sure the download has finished. Given the poor state of software developement in which Galaxy is right now, it is a much needed feature for me as downloads often fail for unknown reasons. And obviously they failed downloads are removed from the download list without being able to retry them. Not having a way to know if I had download the game or order them by last update I then have to remember which game I had to download. Notification sometimes worked before (before GOG nukem them for good) but they clear themself up after consulting them. So GOG put a series of obstacles to backup management.
Galaxy vers 1.2.6 is always freezing, especially frustrating seeing as I have close to 500 games that are updating at this time, I constantly have to hard restart it! Otherwise, I love using it, but it looks like I'll have to revert back to my manual short-cuts from now on if this keeps up!

I'm just glad steam doesn't behave the same, otherwise I would be locked out of my games!

EDIT: Goddammit it Froze yet again after I exited a game, I'm reverting back to 1.1 beta as it was much more stable than 1.2!
Post edited May 02, 2017 by takezodunmer2005
avatar
takezodunmer2005: EDIT: Goddammit it Froze yet again after I exited a game, I'm reverting back to 1.1 beta as it was much more stable than 1.2!
You can't really. Galaxy isn't in beta anymore as of 1.2.x. If you are seeing BETA it's because you have preview updates still enabled. But the official release is 1.2.6 now.

If you try to go back it will auto-update again...
avatar
MIK0: I prefer my folder cleaned up. I also don't understand the reason for the game_name redundancy. If the temp folder is already in the game folder, what is the point in having the files downloaded in a subfolder?
For the custom location the temp folder probably should be placed in the upper directory meaning custom_folder/!Temp but in the grand scheme of things it isn't a huge difference or a hard change. Again probably an oversight...

avatar
MIK0: I like having a temp folder, that way I can be sure the download has finished. Given the poor state of software developement in which Galaxy is right now, it is a much needed feature for me as downloads often fail for unknown reasons. And obviously they failed downloads are removed from the download list without being able to retry them. Not having a way to know if I had download the game or order them by last update I then have to remember which game I had to download. Notification sometimes worked before (before GOG nukem them for good) but they clear themself up after consulting them. So GOG put a series of obstacles to backup management.
Maybe, but it still would be possible to tell when a file has actually completely downloaded or not. I've never had issues myself with Galaxy removing failed downloads unless the client got restarted. But as someone with unreliable internet I understand the frustration.
Post edited May 02, 2017 by BKGaming
avatar
MIK0: I prefer my folder cleaned up. I also don't understand the reason for the game_name redundancy. If the temp folder is already in the game folder, what is the point in having the files downloaded in a subfolder?
avatar
BKGaming: For the custom location the temp folder probably should be placed in the upper directory meaning custom_folder/!Temp but in the grand scheme of things it isn't a huge difference or a hard change. Again probably an oversight...

avatar
MIK0: I like having a temp folder, that way I can be sure the download has finished. Given the poor state of software developement in which Galaxy is right now, it is a much needed feature for me as downloads often fail for unknown reasons. And obviously they failed downloads are removed from the download list without being able to retry them. Not having a way to know if I had download the game or order them by last update I then have to remember which game I had to download. Notification sometimes worked before (before GOG nukem them for good) but they clear themself up after consulting them. So GOG put a series of obstacles to backup management.
avatar
BKGaming: Maybe, but it still would be possible to tell when a file has actually completely downloaded or not. I've never had issues myself with Galaxy removing failed downloads unless the client got restarted. But as someone with unreliable internet I understand the frustration.
It's not an issue on my connection, it's GOG infrastructure the often fails to deliver requested files.
And to try the download again I have to search for the game, go to the backup menu and click each file again.
Hi all,

we had an outage yesterday, and most of the above issues can be traced to that. We have managed to solve most of the problem by now :) Sorry for the trouble.

Liosan
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Liosan: snip
avatar
BKGaming: What about the other people with this issue? I don't know seems a bit unlikely this is totally related to using remote desktop (unless your talking specifically about that user)... I've seen like 5 - 10 people suggest this issue is happening to them. I mean you got four people here claiming it's happening, some on Windows and other on a MAC . Also a report and another in a [url=https://www.gog.com/forum/general/gog_galaxy_126_crashes_when_i_log_in]thead and a few people in this very thread and some I'm probably missing. Just pointing out it seems to be kind of more widespread on 1.2.6 then your average issue with Galaxy.
Thanks for those links, I'll look into those. I'm definitively not saying this is strictly Remote Desktop related. Well, especially the one on MacOS isn't :) We're looking into these issues right now.

Liosan
avatar
Liosan: Hi all,

we had an outage yesterday, and most of the above issues can be traced to that. We have managed to solve most of the problem by now :) Sorry for the trouble.

Liosan
Could it be that this outage also is the reason why the achievements in "Layers of fear" did not work? I already opened a support ticket.

Edit: Nevermind - they are still broken :(
Post edited May 02, 2017 by MarkoH01
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MarkoH01: Could it be that this outage also is the reason why the achievements in "Layers of fear" did not work? I already opened a support ticket.

Edit: Nevermind - they are still broken :(
Considering the server errors in my logs... most likley:

2017-05-01 15:37:55.582 [Error][ (0)]: [JS] Error: gameAchievementsFetcher error: 500 Internal Server Error, for...

EDIT: If you tried again, then yea might be another reason.
Post edited May 02, 2017 by BKGaming
avatar
MarkoH01: Could it be that this outage also is the reason why the achievements in "Layers of fear" did not work? I already opened a support ticket.

Edit: Nevermind - they are still broken :(
avatar
BKGaming: Considering the server errors in my logs... most likley:

2017-05-01 15:37:55.582 [Error][ (0)]: [JS] Error: gameAchievementsFetcher error: 500 Internal Server Error, for...

EDIT: If you tried again, then yea might be another reason.
Thank you for looking into this. As I said I just tried it again so if the servers should be fixed now the reason for this issue must be another one.
GOG Galaxy on my PC just close after telling me connection to the GOG Service was lost. Still having server outage? It was doing that when I first updated to 1.2.6 but started to work about a day later and stayed up for few days and now the disconnect is happening again.