It seems that you're using an outdated browser. Some things may not work as they should (or don't work at all).
We suggest you upgrade newer and better browser like:Chrome,Firefox,Internet Explorer orOpera

×
arrow-down2arrowcart2close4fat-arrow-leftfat-arrow-rightfeedbackfriends2happy-facelogo-gognotificationnotifications-emptyownedremove-menusad-facesearch2wishlist-menuwishlisted2own_thingsheartstartick
high rated
Hi,

welcome to the official GOG Galaxy forum thread. Please read the below info first:

== CLOUD SAVES - STAGGERED RELEASE ==

The Cloud Saves backend will be enabled for selected users in batches. We expect the full rollout to take at least a few days. If the cloud saves feature didn't start working for you yet please give us a few days. We will be posting updates on the rollout process in this thread.

== GOG GALAXY FEATURES IN GAMES ==

List of games supporting various GOG Galaxy features:
Achievements: https://www.gog.com/games?feature=achievements&sort=bestselling&page=1
Cloud Saves: https://www.gog.com/games?feature=cloud_saves&sort=bestselling&page=1
Overlay: https://www.gog.com/games?feature=overlay&sort=bestselling&page=1

== BUG REPORTING ==

Please use: http://mantis.gog.com and include
1. steps to reproduce the bug (if possible)
2. screenshot or movie showing the bug (if possible)
3. Galaxy Client logs (see below)

Where can I find Galaxy logs on my computer?
On Windows 7 or later: C:\ProgramData\GOG.com\Galaxy\Logs
On Mac OS X: /Users/Shared/GOG.com/Galaxy/Logs

== FEATURE SUGGESTIONS ==

Please use: http://www.gog.com/wishlist/galaxy. For feature suggestions and votes on them please try do explain how Galaxy and its users will really benefit from it.

== IMPORT ALREADY INSTALLED GAMES TO GALAXY ==

1. For GOG games installed using installers from the last few months (so called Galaxy-compatible installers)
Click the Galaxy logo button on top of the sidebar and select "scan and import folders" - it will find all compatible games within that folder and add them to the Client.

2. For remaining GOG game INSTALLATIONS
Find the game in the Library (click on the image of the game), then click the More button and select "Manage Installation" -> "Import folder" and point the folder selector into the folder where that game is installed.

== KNOWN ISSUES ==
- FPS counter is not visible outside of the overlay
- Galaxy cannot be launched by other users on the same computer

== CHANGELOG ==

1.2.17 (July 28, 2017)
- Hotfix for communication with Galaxy backend

1.2.18 Beta (August 10, 2017)
Changes and improvements:
- New top navigation (already known from GOG.com)
- New notifications system:
* new notifications dropdown in the top navigation
* added desktop notification for forum replies
* added desktop notification for wishlisted items discounted
* improved pluralisation in desktop notifications
- Improved version detection of imported games. Galaxy will also not perform file adjustment if it's not needed. Supported only by newer games
- Importing and updating The Witcher 3: GOTY (DVD version) will properly use differential patch mechanism (greatly reduced download size)
- Galaxy update popup made more reliable

Bugfixes:
- Game updates will no longer fail with disk access problem, after redeeming single DLC with a gift code
- Slightly optimised download process, Galaxy will no longer stop downloading for a while during unpacking small files
- Galaxy will not freeze after quitting during applying diff patches
- It is now possible to log out without internet

1.2.19 Beta (August 17, 2017)
Changes and Improvements:
- [Windows] CPU usage improvements for GOG Galaxy Overlay
- [Windows] Overlay will now react to change of keyboard layout (eg. from EN to RU characters)

Bugfixes:
- [Windows] Fix for screenshots in Dragon Age: Origins and Hellblade: Senua's Sacrifice
- [Windows] Mouse cursor should not duplicate when opening overlay and moving the mouse simultaneously

# 1.2.20 (August 25, 2017)
## Changes and Improvements:
- [Windows] CPU usage improvements for GOG Galaxy Overlay
- [Windows] Overlay will now react to change of keyboard layout (eg. from EN to RU characters)
- Improved version detection of imported games. Galaxy will also not perform file adjustment if it's not needed. Supported only by newer games
- Importing and updating The Witcher 3: GOTY (DVD version) will properly use differential patch mechanism (greatly reduced download size)
- Galaxy update popup made more reliable

## Bugfixes:
- Game updates will no longer fail with disk access problem, after redeeming single DLC with a gift code
- Slightly optimised download process, Galaxy will no longer stop downloading for a while during unpacking small files
- Galaxy will not freeze after quitting during applying diff patches
- It is now possible to log out without internet
- [Windows] Fix for screenshots in Dragon Age: Origins and Hellblade: Senua's Sacrifice
- [Windows] Mouse cursor should not duplicate when opening overlay and moving the mouse simultaneously

# 1.2.21 Beta (August 25, 2017)
## Changes and Improvements:
- Added desktop notification if there are unread notifications in the top menu

## Bugfixes:
- Top menu won't switch to mobile mode in Galaxy
- Fix for excessive memory usage in top menu

1.2.22 (September 05, 2017)
Changes & improvements:
- New top navigation (already known from GOG.com)
- New notifications system:
new notifications dropdown in the top navigation
added desktop notification for forum replies
added desktop notification for wishlisted items discounted
improved pluralisation in desktop notifications
- [MacOS] GOG Galaxy bundle name is renamed to 'GOG Galaxy.app'
- Desktop notification reminding about unseen notifications respects your other notifications settings - e.g. if you've disabled desktop notifications for chat
- GOG Galaxy now supports Wistia videos
- Improved a bit performance, by doing less HTTP requests, which were expected to fail anyway
Bugfixes:
- Fixed an issue with Galaxy trying to install 64-bit redistributables on 32-bit systems
- You can see your own message written in another chat window immediately
- Fixed a bug which could falsely show Not Authorized status on Game, if you've had connection problems when trying to view it
- When you're on settings page of not installed game with auto-updates disabled globally, you won't see untrue sentence "The version you're currently on is no longer available"
- Fixed issue where login/registration form would disappear after 30s (Which existed only in 1.2.21)
- Fixed "Import Folder" not working in certain circumstances
- Fixed false positive conflict when syncing cloud storage
- Time of notification (e.g. "a few seconds ago") in the dropdown will change dynamically when you change Galaxy Client's language
- Text in game settings will no longer overlap, when the game had only two rollbacks and autoupdates were disabled

1.2.23 (September 09, 2017)
- Hotfix for long Galaxy start, when it was installed not to default location
- Friends' statuses should be more up to date

1.2.24 (October 11, 2017)
Changes and Improvements:
- Reworked how the navigation history works, fixing numerous bugs (left/right arrows in top menu)
- Added option to specify command line options when launching games (in each game's settings)
- "Unread notifications" notification doesn't produce sound, and does not have a setting entry by itself
- New in-game achievement notification animation and design
- Improved looks of the close button for chat in Galaxy Overlay
- Galaxy will show a spinner while verifying a game's private channel password. An error will be shown if the password is invalid
- Small improvement in resources usage
- Multiple desktop/in-game concurrent notifications sounds less choppy
Bugfixes:
- Fixed grey (disabled) screen on login screen
- "Continue previous session" setting for starting page will now properly remember the last page you visited before quitting
- Game view background image scaling on ultrawide screens now works properly (no more grey areas on the sides)
- Galaxy will no longer try to install 64 bit redistributables on 32 bit systems
- Fixed a rare crash during game update
- Fixed a bug causing Galaxy to freeze when using it with a slow internet connection
- Sound volume regulation is respected for in-game notifications (50% quieter by default)
- After changing windows back and forth (alt tabbing), input in the overlay will work correctly
- Fixed a visual issue with (hint) text for rollbacks overlapping other text under it
- Time of notification (e.g. "a few seconds ago") in the dropdown will change dynamically when you change Galaxy Client's language
- Galaxy will no longer lose games when updated from version 1.1.30 to latest :)
- The "You have unread notifications" notification won't show up more than once for the same notification
- You won't see "Version you're currently on is not known" paragraph in not installed games settings anymore
- Some scenarios (e.g. importing older game builds with auto-updates disabled) will no longer show newest game version label if Galaxy is not sure about that
- In above scenarios, you'll see "The version you are currently on is not known. You can select the version to update to." instead of untrue "The version you are currently on is no longer available"

1.2.25 (October 16, 2017)
- SDK Networking optimizations
Post edited 3 days ago by TheTomasz
avatar
bakagringo: Thanks for the clarification. I like to see GOG as a pioneer for consumer-friendliness, and I understand that being in that position makes things more rigid. It is not my intention to put you in a bad light, but I would like to stress that with the recent emergence of web-apps, and increasingly privacy-invading systems, I am worried about GOG not having an option to completely disable tracking. By completely, I also mean completely removing trackers such as Twitter buttons (Clearly I also showed the client connects to Twitter). I understand that some users may want to connect their GOG profile to external services, but I would like there to be an option to disable these systems completely for users who do not wish to be tracked. Since you have a client I believe you should be able to do this client-side without using cookies.

Also, while I am able to block the communication with an application firewall on Mac Os, this is slightly more challenging on systems like Windows where networking works differently.

Furthermore, while analytics is mainly for your own purposes, is it limited to you only, or does Google use it for other means as well?

Thanks for the rapid response.

Edit: I meant twitter.
I understand your opinion on tracking and that you're trying to "hide" yourself from it.

Other than website - Galaxy Client doesn't directly connect to google/twitter/fb. I can't respond whether we can add an option to disable all of it on website, but we won't disable re-captcha on demand, which is also "connected to google" - or youtube, which is also google's (although Galaxy downloads only the thumbnail until you play the video). Forum pages have some JavaScript APIs for facebook loaded etc.

I don't know for sure whether google use the data for other purposes than showing us statistics, but I guess they (companies you mentioned) use big data, algorhythms, neural networks to gather some information and e.g. personalize ads for you. It's too much data to use by a person, but big data algorhythms can handle it.
avatar
ajkishel: In looking at my Library in the Galaxy client, the game count displayed in parentheses after My Collection appears to be short by one of the number of games listed. When viewing the Library in a regular browser, the number after My Collection is one higher and appears more likely to match the number of listed games.

Are there any games that would not be counted by the Galaxy client but would be counted by the browser?
No, you should see all your games - check system filter (although it shouldn't change the number), there's also hide game option, you can see your hidden games when clicking on "My collection" dropdown.

Try clicking on the "Library" -> "All my games" again as it will refresh the library view.
avatar
Lemonjooce: I've been having all sort of issues with version 1.2.10, the main one being Galaxy not closing properly.

More often than not the "Exit" option in the drop-down menu won't do anything, so I'd try and close the client from the traybar and that would do it, or so I thought.
At this point the application wouldn't show in Windows' Task Manager (Win 7 64bit), but all of its processes were still running as if nothing happened, and network resources monitor would show Galaxy hogging all the available bandwidth ignoring the limits rules from the client settings (which it was otherwise respecting before trying to close it).
It seems to be a consistent behaviour with this version, and the only way I'm able to fix it is to manually shut down each of the processes that are somehow still running in the background.

Another "minor" problem I found is Galaxy resuming downloads that were canceled multiple times (not paused), but it's probably related to the above mentioned issue.
This may be easily trackable by looking at your logs. Please post an issue here, so we can see why it's happening: http://mantis.gog.com/bug_report_page.php
It certainly should not happen, and I would find it quite irritating.
avatar
Hijin25.948: I throw the error

Name of the application with errors: GalaxyClient Helper.exe, version: 1.2.10.31, timestamp: 0x59316bd7
Module name with errors: libcef.dll, version: 3.2704.1434.0, timestamp: 0x57d833c4
Exception code: 0x80000003
Displacement errors: 0x000a173d
Process ID with errors: 0x4a4
Start time of application with errors: 0x01d2dfd92fa8f00a
Path of the application with errors: C: \ Program Files (x86) \ GOG Galaxy \ GalaxyClient Helper.exe
Path of the failed module: C: \ Program Files (x86) \ GOG Galaxy \ libcef.dll
Report ID: 8833fc8a-4bcc-11e7-b2c4-408d5c92998e

Only and exclusively when I enter the HellBlade page. Nowhere else do I have this problem.
Hey, thanks for letting us know. It should be fixed now :)
avatar
Lhademmor: I don't know if anybody else has reported this, but the new GalaxyUpdater gets flagged by Avira Antivir on macOS as a virus heuristic. More specifically, this file: /Users/Shared/GOG.com/Galaxy/autoupdate/desktop-galaxy-client/Contents/Resources/web/scripts/desktopNotificati onsOur.js.zip

This just happened to me (again) today. Only solution was to turn off the antivirus.
You can submit it as false positive on their site: https://analysis.avira.com/en/submit

I have submitted the non-zipped version, submit the zipped one if you encounter it.
Hey,

we have released 1.2.11 version of Galaxy available for users with Public Beta enabled.

Except of two small improvements, it contains one big change about how Galaxy understands languages. This actually will not be a visible change for you, but it's rather big change for us, as it will enable us smoother and less error-prone work in future.

It's only available to limited number of users for now as language codes are used throughout communication between Galaxy, backend and website, so that's a lot of places :)
avatar
BKGaming: @GalaxyTeam

Can someone like please change redistributables to install similar to how Steam does? When you first launch the game instead of when downloading/installing? As someone who just wiped my PC for like the third time in 3 months... setting Galaxy to download at night becomes a pain because of these as it stops the download until the user is able to continue them.

I would rather Galaxy just download/install then prompt me for redistributables when I go to play. That or have Galaxy continue downloading the next game in the queue in the background while waiting for the user to handle these.

Basically simultaneous downloading...
Hey,

which particular redist was a problem? AFAIK they should all (a) be silent (b) each downloaded and installed only once.

Liosan
avatar
pintosenior: My god, why do you release useless soft? I still can't choose game language in GOG! When do you fix it at last?
Certain games have the language selection in GOG Galaxy, other games handle this in-game. It's up to the game developer, GOG has no control over the solution used in particular games.
avatar
BKGaming: ...
Games installed via GOG Galaxy now have shortcuts that also point to GOG Galaxy, so that you will get all the features (game time tracking, achievements, overlay, multiplayer, cloud saves etc.) when launching games via shortcut.
avatar
grassotto: since some updates ago galaxy is no longer working on my mac os sierra 10.12.5 . It closes just a few seconds after startup, after it has logged my account i guess, tried to start it without logging in and i doesn't crash i think. I am trying to troubleshoot this, reistalling and rebooting didn't fix the issue. How do i completely uninstall it for a fresh reinstall on mac os? i haven't found much on this issue so i guess it is pretty uncommon
Before you do this, you could file a bug report (so we can see what it was) on http://mantis.gog.com/ - details on how to do it are there.

To completely uninstall GOG.com Galaxy on MacOS, close the application and perform those actions in MacOS terminal (deleting these folders):

[i]rm -rf ~/Library/Application\ Support/GOG.com/Galaxy/
rm -rf /Users/Shared/GOG.com/Galaxy
rm -rf /Applications/GalaxyClient.app/[/i]

avatar
RTA: Just thought I'd pass on some positive news ....

Galaxy 1.2.10 now doesn't monopolise my machine. In fact, I'm typing this with Galaxy still running, which was not possible with 1.2.9.

The updating of Games now seems to work instead of continually crashing.

A major step forward with this build.

Thanks.
Could you please tell me how many (approximately) games you have indexed in Galaxy Client?
Post edited June 14, 2017 by Johny.
avatar
BattleAngelAlita: Why my screenshots from little nightmares get broken?
Someone from my team told me that we might have a fix for that screenshot issue - waiting to be released together with another feature. I don't know when it will be released, though.
Hey,

we have released Galaxy 1.2.12. It contains the changes (regarding language codes) that were released on Beta before.

It also contains some minor Frontend fixes.

As always, all the changes you can find in the changelog :)
avatar
PhoncibleP: After removing it from and reinstalling, the client now crashes after about 7 seconds, every single time.

Considering software updates are now being deployed through the client well in advance of the website (for example, the current version of Thimbleweed Park), this is extremely frustrating.

What do I do now?
Please send us the logs to mantis, otherwise we can't help - "client crashes after about 7 seconds" can be really anything.

Please provide logs folder and info on how exactly the client crash - is there any error etc.
avatar
Johny.: Please send us the logs to mantis, otherwise we can't help - "client crashes after about 7 seconds" can be really anything.

Please provide logs folder and info on how exactly the client crash - is there any error etc.
avatar
BKGaming: The question is though, is anyone actually looking at these reports on a daily/weekly basis? No offense but you guys post a lot suggesting we report on mantis, but the reports largely just sit there...
Still logs are the only way to find cause of such bugs. There are common issues which you can find on support pages of course. We're fixing bugs every week - not necessarily from mantis - and part of the team regularly goes through issues there. It's not that easy to maintain, as you have noticed. :)
avatar
SpecShadow: Windows 7 64bit
Almost finished Witcher3 GotY but still want to know what cause the save uploads (to the clouds) to fail. My save folder is ~1.5 GB big, evertime I close the game it start uploading save to the cloud and stop at 50-75% progress bar then it say "failed to upload".
Is there some sort of timer that stop upload? Don't thing that's connection issue...
There's a quota limit per game you can upload to the cloud storage. Try reducing your folder size.