That guy sounds like my last IT rep.
Same with me. I thought it was some serious virus or some other sort of vicious malware. I feel relieved now knowing it's on the Gog's end. Let's see what was this all about.
Just like so much here. I've lost faith that they'll actually fix anything, or rather that something more egregious won't break when they do. Their web/tech teams seem like old school hackers slapping everything together piecemeal.