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General discussionGOG Galaxy cannot launch because it is already running on another account on this computer.(129 posts)(129 posts)
(129 posts)
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This is my favourite topic
Posted July 22, 2021
Reds, come on, do you want to go bankrupt or something? Fix this.
Posted July 22, 2021
high rated
If you are encountering this issue, please follow the steps of this support article. Should that not help, please reach out to our GOG GALAXY team. Unfortunately, we can't help with technical issues on the forum, and it's always best to contact support instead.
Posted July 25, 2021
Just started having this problem today...Also a single-user PC. Rebooted after a component update, all of a sudden, "GOG Galaxy cannot launch because it is already running on another account on this computer.", which seriously confused and scared me, because I thought someone had managed to create another user account under my nose without my knowledge. Please fix this, GOG. I love the platform, but this is rough. The workaround seems to have worked this time, but it's apparent it doesn't always work.
Posted July 26, 2021
@SmollestLight - that fix doesn't work for me. One account, one PC and I have the same issue as evewrybody else.

Am about to submit a bug report but, tbh, this is a MASSIVE issue, that should not still be occuring.
Posted July 27, 2021
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SmollestLight: If you are encountering this issue, please follow the steps of this support article. Should that not help, please reach out to our GOG GALAXY team. Unfortunately, we can't help with technical issues on the forum, and it's always best to contact support instead.
I don't even have that file. So I guess I'm screwed.
Posted July 27, 2021
Simple fix to me would be for the user to opt OUT of using clients that behave like DRM. I don't think this issue has ever occurred for people using offline "backup" installers instead of Galaxy.
Posted July 28, 2021
high rated
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SmollestLight: If you are encountering this issue, please follow the steps of this support article. Should that not help, please reach out to our GOG GALAXY team. Unfortunately, we can't help with technical issues on the forum, and it's always best to contact support instead.
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BillymanPrime: I don't even have that file. So I guess I'm screwed.
Then please reach out to our GALAXY Team :) They will be able to help you.
Posted July 28, 2021
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JTQuincy: Go to C:\ProgramData\GOG.com\Galaxy\lock-files and delete the GalaxyClient.exe.lock file and try launching Galaxy again
Thank you very much, it's worked. ;)
Posted July 30, 2021
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JTQuincy: Go to C:\ProgramData\GOG.com\Galaxy\lock-files and delete the GalaxyClient.exe.lock file and try launching Galaxy again
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Mijazhogyketto: Thank you very much, it's worked. ;)
Same problem and this solved it for me too!!!
Posted July 30, 2021
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JTQuincy: Go to C:\ProgramData\GOG.com\Galaxy\lock-files and delete the GalaxyClient.exe.lock file and try launching Galaxy again
Thanks! worked for me too :)
Posted August 02, 2021
I needed to delete the other file in the directory to get it work:

GalaxyClient.exe-galaxy-client.lock

First i deleted GalaxyClient.exe.lock, but that didn't help. So i don't know if it was because of deleting both or the other file.
Post edited August 02, 2021 by cappujunkie
Posted August 04, 2021
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RycowyRycu: GOG Galaxy cannot launch because it is already running on another account on this computer. - this message shows everytime I try to launch GOG client. It's strange because I've got only one account on my computer and never had any others. After I click "OK" the message disappear and nothing's going to run. I tried to uninstall GOG too, but I cannot do it because it says I have to close it on another account. I don't know what to do and feel a little bit confused, please, help.

Sorry if a topic like this was there before, I couldn't find any.
I'm having to delete the lock file every time now. Looks like shutting down windows doesn't clear the file automatically for me.
Posted August 05, 2021
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RycowyRycu: GOG Galaxy cannot launch because it is already running on another account on this computer. - this message shows everytime I try to launch GOG client. It's strange because I've got only one account on my computer and never had any others. After I click "OK" the message disappear and nothing's going to run. I tried to uninstall GOG too, but I cannot do it because it says I have to close it on another account. I don't know what to do and feel a little bit confused, please, help.

Sorry if a topic like this was there before, I couldn't find any.
I accessed the directory using the Run... window (WinKey+R key combination) and entering:
%programdata%\GOG.com\Galaxy\lock-files\ - then deleted both files in there and restarted. Worked like a charm :-)
Post edited August 05, 2021 by Nova2000uk
Posted August 06, 2021
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SmollestLight: If you are encountering this issue, please follow the steps of this support article. Should that not help, please reach out to our GOG GALAXY team. Unfortunately, we can't help with technical issues on the forum, and it's always best to contact support instead.
thx, this fixed it for me aswell
Posted August 10, 2021
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cappujunkie: I needed to delete the other file in the directory to get it work:

GalaxyClient.exe-galaxy-client.lock

First i deleted GalaxyClient.exe.lock, but that didn't help. So i don't know if it was because of deleting both or the other file.
Thanks. This fixed it for me. Had to delete both files as well. We'll see how long it keeps working lol.
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This is my favourite topic
Community
General discussionGOG Galaxy cannot launch because it is already running on another account on this computer.(129 posts)(129 posts)
(129 posts)