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My GOG Downloader won't work. Every time I try to download a game, I get the message:

"GOG.com Downloader has stopped working

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

I am using the newest version of the Downloader 3.0.25.

I have tried uninstalling both the Downloader and Adobe Air, clearing out any files on my computer related to both, and clearing any related registry entries. I then restarted the computer and reloaded the Downloader but I get the same message no matter what.

If anyone could help me I'd be so very grateful and I am very worried about not being able to download my new games.

Best wishes, Elese
No posts in this topic were marked as the solution yet. If you can help, add your reply
avatar
elesea: I have tried uninstalling both the Downloader and Adobe Air, clearing out any files on my computer related to both, and clearing any related registry entries. I then restarted the computer and reloaded the Downloader but I get the same message no matter what.
The 3.0.25 version isn't using Adobe Air as I recall, so no point there. Try going to the %appdata%\gog.com folder and deleting any .bin files there, I had this problem with ArmA Gold and deleting the .bin files solved it for me.
Assuming you are on Vista/7, the %appdata% folder is c:\users\{username}\appdata\Roaming, not sure the equivalent in XP. If this doesn't help, in that folder should be a logger.log file that Fallen_Zen will probably ask for.
I am on Windows 7 and when I uninstalled the software, I did delete the files in the appdata\roaming\gog.com directory, but it didn't make any difference.

I just checked the directory now and there are no .bin files but there is a logger.log file that I've included below.

Thanks for helping :)

1334781703 Log started
1334781703 init started
1334781703 Requesting https://api.gog.com/en/downloader2/status/stable/
App online: True
1334781704 Init ended
1334781704 Login started
1334781704 Requesting https://api.gog.com/en/downloader2/user/stable/?oauth_consumer_key=1f444d14ea8ec776585524a33f6ecc1c413ed4a5&oauth_nonce=1881892&oauth_signature_method=HMAC-SHA1&oauth_timestamp=1334781704&oauth_token=89751e3122a5eb54497b95cf1e68766feae91c83&oauth_version=1.0&oauth_signature=khPdsT5rvGBNPBBGVbf%2F%2Bo%2BSxM4%3D
User details: {"result":"ok","timestamp":1334781704,"user":{"id":"713 471877291","xywka":"elesea","av atar":{"small":"http:\/\/static.gog.com\/www\/default\/-img\/newuser_small.png",& quot ; ; ;big":""},"notifications":{"messages":0,"forum":0}},"status& amp; amp; amp; quot;:"{\"status\":\"OK\",\"current_version\":{\"version\":\& quot ; ; ;3.0.25\",\"url\":\"http:\\\/\\\/static.gog.com\\\/download\\\/d3\\\/stable\\\/Setup_Downl oader_3.0.25.exe\"},\"current_timestamp\":1334781704,\"config\":{\"oauth_get_tem p_token\":\"https:\\\/\\\/api.gog.com\\\/en\\\/oauth\\\/initialize\\\/\",\"oauth_authorize _temp_token\":\"https:\\\/\\\/api.gog.com\\\/en\\\/oauth\\\/login\\\/\",\"oauth_get_token\ ":\"https:\\\/\\\/api.gog.com\\\/en\\\/oauth\\\/token\\\/\",\"get_user_details\":\&am p;am p;am p;qu ot;https:\\\/\\\/api.gog.com\\\/en\\\/downloader2\\\/user\\\/\",\"get_user_games\":\"https :\\\/\\\/api.gog.com\\\/en\\\/downloader2\\\/user_games\\\/\",\"get_game_details\":\"https :\\\/\\\/api.gog.com\\\/en\\\/downloader2\\\/game\\\/\",\"get_installer_link\":\"https:\\\ /\\\/api.gog.com\\\/en\\\/downloader2\\\/installer\\\/\",\"get_extra_link\":\"https:\\\/\\ \/api.gog.com\\\/en\\\/downloader2\\\/extra\\\/\",\"set_app_status\":\"https:\\\/\\\/api.g og.com\\\/en\\\/downloader2\\\/set_app_status\\\/\"}}"}
1334781705 User elesea logged in
1334781705 Deserialization started
1334781705 Deserialization ended
1334781705 Login ended
1334781705 Started download info: broken_sword_4
1334782183 Log started
1334782183 init started
1334782183 Requesting https://api.gog.com/en/downloader2/status/stable/
App online: True
1334782184 Init ended
1334782184 Login started
1334782184 Requesting https://api.gog.com/en/downloader2/user/stable/?oauth_consumer_key=1f444d14ea8ec776585524a33f6ecc1c413ed4a5&oauth_nonce=5396988&oauth_signature_method=HMAC-SHA1&oauth_timestamp=1334782184&oauth_token=89751e3122a5eb54497b95cf1e68766feae91c83&oauth_version=1.0&oauth_signature=BZVe17lb8M7YQ%2FDdkgnaQSHY4qo%3D
User details: {"result":"ok","timestamp":1334782183,"user":{"id":"713 471877291","xywka":"elesea,"av atar":{"small":"http:\/\/static.gog.com\/www\/default\/-img\/newuser_small.png",& quot ; ; ;big":""},"notifications":{"messages":0,"forum":0}},"status& amp; amp; amp; quot;:"{\"status\":\"OK\",\"current_version\":{\"version\":\& quot ; ; ;3.0.25\",\"url\":\"http:\\\/\\\/static.gog.com\\\/download\\\/d3\\\/stable\\\/Setup_Downl oader_3.0.25.exe\"},\"current_timestamp\":1334782183,\"config\":{\"oauth_get_tem p_token\":\"https:\\\/\\\/api.gog.com\\\/en\\\/oauth\\\/initialize\\\/\",\"oauth_authorize _temp_token\":\"https:\\\/\\\/api.gog.com\\\/en\\\/oauth\\\/login\\\/\",\"oauth_get_token\ ":\"https:\\\/\\\/api.gog.com\\\/en\\\/oauth\\\/token\\\/\",\"get_user_details\":\&am p;am p;am p;qu ot;https:\\\/\\\/api.gog.com\\\/en\\\/downloader2\\\/user\\\/\",\"get_user_games\":\"https :\\\/\\\/api.gog.com\\\/en\\\/downloader2\\\/user_games\\\/\",\"get_game_details\":\"https :\\\/\\\/api.gog.com\\\/en\\\/downloader2\\\/game\\\/\",\"get_installer_link\":\"https:\\\ /\\\/api.gog.com\\\/en\\\/downloader2\\\/installer\\\/\",\"get_extra_link\":\"https:\\\/\\ \/api.gog.com\\\/en\\\/downloader2\\\/extra\\\/\",\"set_app_status\":\"https:\\\/\\\/api.g og.com\\\/en\\\/downloader2\\\/set_app_status\\\/\"}}"}
1334782184 User elesea logged in
1334782184 Deserialization started
1334782184 Deserialization ended
1334782184 Login ended
1334782184 Started download info: broken_sword_4

Ok so I tired to include the logger.log file in my last post but it came up all funny on the screen when the message was officially posted. I'm not sure how to send the logger.log file without it going funny. Can you tell I'm not very good with computers? I try my best but they often get the better of me :)

I can re-send the log information if someone tells me how, sorry I'm not very good at all of this...
Post edited April 18, 2012 by elesea
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elesea: snip
There is your e-mail address along with other info appearing in the log, maybe you would want to edit that.
Post edited April 18, 2012 by Gersen
avatar
elesea: snip
avatar
Gersen: There is your e-mail address along with other info appearing in the log, maybe you would want to edit that.
Thanks. I feel like such a twit :)
avatar
elesea: I am on Windows 7 and when I uninstalled the software, I did delete the files in the appdata\roaming\gog.com directory, but it didn't make any difference.

I just checked the directory now and there are no .bin files but there is a logger.log file that I've included below.
The .bin files in the %appdata%\gog.com folder are storing the information of the download, what files have been added to the queue, how much is downloaded etc, etc. It is possible that when parsing them something goes wrong, thus by deleting them you could have made the downloader skip that problem, but this is not the case it seems :(
The log file so far seems to be fine, it logs you in, adds Broken Sword 4 to the queue, and then stops, so I guess the problem is in that part. I'd suggest waiting for Fallen_Zen to contact you, or if he doesn't do so in a short time, send him a PM. The only other possibility I can think of is for the .NET installation to be damaged.
For the time being, you can download your games without using the downloader, by changing the downloader selection from ON to OFF (see attached).
Attachments:
switch.jpg (24 Kb)
avatar
elesea: My GOG Downloader won't work. Every time I try to download a game, I get the message:

"GOG.com Downloader has stopped working

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

I am using the newest version of the Downloader 3.0.25.

I have tried uninstalling both the Downloader and Adobe Air, clearing out any files on my computer related to both, and clearing any related registry entries. I then restarted the computer and reloaded the Downloader but I get the same message no matter what.

If anyone could help me I'd be so very grateful and I am very worried about not being able to download my new games.

Best wishes, Elese
Ok, first of all, does the downloader crash for you when you add games to the queue? If the downloader starts without any game on the list, does it work fine?

Use this tool to verify that you your .NET 3.5 SP1 is installed correctly:
http://blogs.msdn.com/b/astebner/archive/2008/10/13/8999004.aspx

Remove the contents of the Roaming\GOG.com folder and try re-running the app. Send me the newly created logger.log if the app will still crash.
avatar
Fallen_Zen: Ok, first of all, does the downloader crash for you when you add games to the queue? If the downloader starts without any game on the list, does it work fine?

Use this tool to verify that you your .NET 3.5 SP1 is installed correctly:
http://blogs.msdn.com/b/astebner/archive/2008/10/13/8999004.aspx

Remove the contents of the Roaming\GOG.com folder and try re-running the app. Send me the newly created logger.log if the app will still crash.
The Downloader works fine without any game on the list. I can log in, change the settings, etc. It only fails if I try to add a game to the queue. I used the tool you suggested and the .NET 3.5 SP1 verified correctly. I then removed the Roaming\GOG.com folder and tried re-running the app. Same problem as before. I've added the newly created logger.log file below.

Thanks so much for your help :)

1334845085 Log started
1334845085 init started
1334845085 Requesting https://api.gog.com/en/downloader2/status/stable/
App online: True
1334845086 Init ended
1334845086 Login started
1334845086 Requesting https://api.gog.com/en/downloader2/user/stable/?oauth_consumer_key=1f444d14ea8ec776585524a33f6ecc1c413ed4a5&oauth_nonce=9705729&oauth_signature_method=HMAC-SHA1&oauth_timestamp=1334845086&oauth_token=89751e3122a5eb54497b95cf1e68766feae91c83&oauth_version=1.0&oauth_signature=is72D0BSCz5tm0yG%2BpThNnz8EwE%3D
User details: {"result":"ok","timestamp":1334845085,"user":{"id":"713 471877291","xywka":"elesea","avatar":{"small":"http:\/\/stat ic.gog.com\/upload\/avatars\/2012\/04\/c1225aebc87b75faf96ec656fa3bf38a826de0ad_t2.jpg","big":& amp; quot;"},"notifications":{"messages":2,"forum":0}},"status":" {\"status\":\"OK\",\"current_version\":{\"version\":\"3.0.25\& ;quo t;,\"url\":\"http:\\\/\\\/static.gog.com\\\/download\\\/d3\\\/stable\\\/Setup_Downloader_3.0.25 .exe\"},\"current_timestamp\":1334845085,\"config\":{\"oauth_get_temp_token\& ;quo t;:\"https:\\\/\\\/api.gog.com\\\/en\\\/oauth\\\/initialize\\\/\",\"oauth_authorize_temp_token\ ":\"https:\\\/\\\/api.gog.com\\\/en\\\/oauth\\\/login\\\/\",\"oauth_get_token\":\& ;quo t;https:\\\/\\\/api.gog.com\\\/en\\\/oauth\\\/token\\\/\",\"get_user_details\":\"https:\\\ /\\\/api.gog.com\\\/en\\\/downloader2\\\/user\\\/\",\"get_user_games\":\"https:\\\/\\\/api .gog.com\\\/en\\\/downloader2\\\/user_games\\\/\",\"get_game_details\":\"https:\\\/\\\/api .gog.com\\\/en\\\/downloader2\\\/game\\\/\",\"get_installer_link\":\"https:\\\/\\\/api.gog .com\\\/en\\\/downloader2\\\/installer\\\/\",\"get_extra_link\":\"https:\\\/\\\/api.gog.co m\\\/en\\\/downloader2\\\/extra\\\/\",\"set_app_status\":\"https:\\\/\\\/api.gog.com\\\/en \\\/downloader2\\\/set_app_status\\\/\"}}"}
1334845087 User elesea logged in
1334845087 Deserialization started
1334845087 Deserialization ended
1334845087 Login ended
1334845087 Started download info: broken_sword_4
Fallen Zen is a STAR!!!

The solution is so trivial I am embarassed to mention it.

I was trying to save the game to my Program Files directory instead of my documents/desktop environment.

All solved! Thanks everyone who pitched in, I am not very good with computers and I am very grateful to you all :)
avatar
elesea: Fallen Zen is a STAR!!!

The solution is so trivial I am embarassed to mention it.

I was trying to save the game to my Program Files directory instead of my documents/desktop environment.

All solved! Thanks everyone who pitched in, I am not very good with computers and I am very grateful to you all :)
Well, we'll make the Downloader to tell you if it has access privileges to the chosen path or not in the upcoming update :) This will avoid problems for anyone else.
avatar
elesea: My GOG Downloader won't work. Every time I try to download a game, I get the message:

"GOG.com Downloader has stopped working

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

I am using the newest version of the Downloader 3.0.25.

I have tried uninstalling both the Downloader and Adobe Air, clearing out any files on my computer related to both, and clearing any related registry entries. I then restarted the computer and reloaded the Downloader but I get the same message no matter what.

If anyone could help me I'd be so very grateful and I am very worried about not being able to download my new games.

Best wishes, Elese
avatar
Fallen_Zen: Ok, first of all, does the downloader crash for you when you add games to the queue? If the downloader starts without any game on the list, does it work fine?

Use this tool to verify that you your .NET 3.5 SP1 is installed correctly:
http://blogs.msdn.com/b/astebner/archive/2008/10/13/8999004.aspx

Remove the contents of the Roaming\GOG.com folder and try re-running the app. Send me the newly created logger.log if the app will still crash.
http://blogs.msdn.com/b/astebner/archive/2008/10/13/8999004.aspx

netfx_setupverifier_new i think is called everything is okay.

Description:
Stopped working

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: gog.com downloader.exe
Problem Signature 02: 3.6.0.0
Problem Signature 03: 526147f9
Problem Signature 04: Microsoft.VisualBasic
Problem Signature 05: 8.0.0.0
Problem Signature 06: 530f27dc
Problem Signature 07: 88
Problem Signature 08: 54
Problem Signature 09: System.BadImageFormatException
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

I think ill make a separated.
Attachments:
stopped.jpg (187 Kb)