wanderer_27: With their extraneous collection of Personal info and the infamous "Are you sure you want to Leave Page?" setup - GMG has become a somewhat sleazy site as far as I'm concerned.
Won't be doing business there anytime soon.
I have to agree with your assessment. When I started buying games online for the first time in late 2012 it was just at GOG originally, then through the forums and perhaps even this specific thread I discovered the variety of online game retailers that are out there which I was blissfully unaware of up until then, and I discovered the various bundle sites as well (only was aware of Humble before that). GMG was one of the ones that people talked quite a bit about with praise over the site and their prices, so I started following them and getting their newsletter. When seasonal promos came along they almost always had the best prices on Steam games due to their additional 20-25% off discount vouchers. I hadn't bought games for Steam directly from Steam previously but I started buying some bundles from Humble and Bundlestars, then IndieGala so I had a growing Steam account, and eventually I bought some games from GMG also as the deal was too good to pass up and all I had heard about them was good things. I had good experiences for a long time with them as well, but it seems now that was only because nothing went wrong.
At a certain point in time I had a need to contact their technical support and they were slow to respond and gave rather poor quality customer service. Eventually the issue at hand was resolved but I never felt like they were giving customer service but rather I felt like they felt burdened to have to even respond to me or something. I've had dozens of interactions with GOG support over multitudes of issues in contrast and never had a bad experience here.
Anyhow, I continued to visit GMG's storefront for some time after that but cautiously. Once the news broke that they obtained copies of The Witcher 3 in the way of unauthorized GOG keys underhandedly through online black/grey markets, I considered that to be a rather shady and untrustworthy business tactic. I had to ask myself - "If this is how they act professionally among their competitors and potential business partners, do I really want to trust them to treat me as a customer with any higher moral or ethical expectations?" I was appalled by this type of unethical business practice and decided I would no longer shop there. Unsubscribed from their newsletter and removed my bookmarks.
I've visited links to their site over time out of curiosity but without any intentions to buy anything, and stopped recommending them to friends/etc. and cautioning people as well. Personally, I consider GMG to be only one step higher on the ladder than G2A nowadays so I avoid them.
I just checked their website and it seems they've made "improvements" so to speak, but the changes seem to make it even more difficult to navigate around and even find anything.
At any rate, they sure do seem to fit the sleazy/shady badge IMHO.