grynn: Just get in live chat, support dudes add unredeemable cdkeys manually.
Last time I asked them to do that, they outright refused stating over and over that the cannot do it as they don't have the means to do so. This, despite showing them proof that they did just that only a few days earlier with the same game for someone else.
So ultimately, EA support is now a lottery and chances of getting someone actually willing to add games these days, no matter the reason, is getting slimmer.