[Order didn't arrive after a day and wanted a refund]
Never, EVER order anything from GMG, then! o_O
(I Googled "Play-asia fraud" as you suggested, and saw many questions about whether or not is was a fraudulent site, and very little actual bad feedback. Compare with a Google search for "gog.com fraud" and "gmg fraud" and you'll (hopefully) get the idea...)
Incidentally, if you go to your order status, if it's not marked as "shipped" then you should be able to cancel the order there immediately. :)
Thanks for the replies people(sorry too tired to quote all responses).
I've purchased over 500 games from GoG, Steam, Amazon, Gamersgate and Desura and various indie bundle sites, and not once have I ever not received a code instantly. One of the main reasons I purchase games online rather than get physical copies is for convenience. Hence my assumption that fraud might have been the case in this instance. I realise that it is most likely a matter of shit-house business practise rather than fraud.
I buy a code for Steam through Play-Asia that I do not receive within the timeframe given by the website. The item was in stock at the time of purchase.
I receive no communication from the company informing me that they are out of stock. How can a retailer sell something that they do not have, with no mention of stock lacking? It's not a physical item so this makes no sense to me.
Customer service fails to respond promptly and when they finally do, tell me that they will not have more stock for 1-2 weeks. No automated or manual "we are out of stock" message. I have to scour their website and chase them up to receive a reply.
They have offered a refund, which I am seeking due to not wanting to support such poor business practises. Hopefully that refund(which I am still waiting for) is returned posthaste.
I can see how it was jumping to conclusions to assume fraud but I cannot believe people think this is the way to run an online gaming store. With the competition that is out there, I'll take my business(which is an enjoyable game buying addiction! lol) elsewhere. This experience has cost Play-Asia more than one potentially great customer.
Thank you GoG for running an online gaming store the RIGHT way for me <3