I just bought Pillars of Eternity and you have taken my Money from my credit card. But I cant get the game.

Solve this quickly

did you receive a mail confirmation? Recheck it again, or try installing our game via gog galaxy if you want to play asap. Otherwise send a ticket to the support team or recheck your library again by signing out and in again.

https://www.gog.com/support

Also check if you can see your order in the order history:
https://www.gog.com/account/settings/orders

Oh yeah I have the mail confirmation, and I have the withdrawel from my credit card.
I am using the gog galaxy but it wont show up their either unfortunatly.

I have logged out and back in again. Both on the website and the app.

There is a ticked done aswell.
Just me that dont have patient to wait for something I have paid for :-) Indeed its there.

Try an account refresh:
https://www.gog.com/user/refresh

Thanks for the tip.
Tried it but with my bad luck it didnt help

Hmm... then I guess you really need for support to get back to you. I hope they can help you fast.

Thanks for your effort and help. I highly appriciate it.

yeah I hope they do get back Quick, dont want to resolve it by crawling back to steam for it

Did you buy it as a game for your account, or as a gift (in which case you have to redeem the code that was mailed to you?

I know, sounds ridiculous, but I made the mistake myself once, so I'm just checking ;)

Good idea, but I bought it as a game for my account.

I don't know how it works with galaxy, but in the website many times it's confusing because it gets added to the original game as a dlc, and not marked as updated (at least to me as a backer with the weird ghost kickstarter edition).

l8r!

Yeah I check out that as well.
Funny thing when I go and check it says that the game is owned.
But still cant get it.

I dont really know what s going on either.

But I will give them Another hour , then I will ask for a refund and get it at steam or something ( really wish I didnt needed to, but my game time is precious due to not having much time for it.)

That would be a shame, but I sympathise.

I have an idea that might be worth trying. Since GOG claims that you own the game and the problem is just accessing it, maybe a direct link to the installer will work for you. Try clicking on the link for the version of the game you own:
Champion Edition
Hero Edition
Royal Edition

I got the links from MaGog (thanks, mrkgnao). Maybe someone who owns the game could provide you with Galaxy URLs as an alternative to the installer URLs.

Aaah, what a wonderfull idea. And a big thanks for getting the links . Gonna give it a try