john_hatcher: I always found this train of thought very „interesting“. At 8pm, do you stop selling games or only slow down/stop support? Are you selling games 24/7 all over the world? If so, why not giving support 24/7? I know, support only costs money.

Ropay: The right thing for who? GOG or the customer; excuse the rhetoric but clearly the latter. GOG's good will runs the risk of making a rod for its own back. From an economic perspective GOG should've held its own with regard to this whereas I fear now they are testing both their fan base AND their customer base to "do the right thing" (yes, I believe they are two different things, especially when it comes to GOG...but that's for another article).

I'm sorry but that's just how it is, "No good deed goes unpunished". I don't even own the game but, as an avid GOG supporter, it should be safe to say that a customer who buys such a game on GOG, should already be aware of the potential 'non-DRM' caveats (I'm not saying this is necessarily related to DRM, but more a blanket term for the extra work required for GOG releases).
i.e. lack of the Daily Challenge mode in Spelunky for example.

At least in this case the multiplayer feature is actually promised. Should Hello Games decide not to supply the content then we can start talking refunds.

GOG.com: We know that many of you expressed disappointment about the lack of the new multiplayer feature in the latest update to No Man's Sky on GOG.COM. While we have limited control over games and content updates, we want you to have the best and risk-free experience possible when you buy a game on GOG.COM.

Although Hello Games chose not to offer refunds over missing game content to our users and instead promised to bring the missing multiplayer content later this year, we understand that some of you might not be willing to wait. For this reason, entirely at GOG's own cost, we’re offering an extended refund policy for all owners of No Man’s Sky. Even if your purchase is no longer covered by the 30-Day Money Back Guarantee, you can contact our customer support team and we’ll issue a refund in wallet funds.

This extended refund policy applies to all owners of No Man's Sky on GOG.COM who request the refund by this Sunday, July 29, 10:00 PM UTC.

jorlin: While GOG is selling games world wide, their support team is all based in Poland. Support is populated by people, who need to eat and sleep, just like you do.

This is a very generous and customer-centered decision GOG made here. Bravo Support Team! Splendid service right there. I don't have the game (nor do I plan to), but this is a very nice gesture.

marcg1z28: How about istead of refund ,why don't you give us steam keys to get the game through them, no harm no foul?

john_hatcher: I‘m with you on this, but I still think, that you can‘t „make money 24/7“, but „support only from 8 to 5“. As I said before, there is no law against night shifts in europe.

SStoj: No lawyer necessary.

My post to customer service:

"I purchased No Man's Sky when it first came out and was severely disappointed with the lack of multiplayer capability at launch. I decided to wait for the game to update to see if it got added, rather than seek a refund at the time.

Ropay: Sorry marcg1z28, I'm not sure why you've quoted me but your comment on the weekly events is interesting as it's probably analogous to why there isn't a Daily Challenge in the GOG version of Spelunky.
This type of features requires a hosting server in which case Steam is fine and dandy whereas GOG has no such thing.
(Someone please correct me if I'm wrong as this is based purely on assumption).

If this IS the case then I fear this may be more complicated than I initially thought and I can see now why GOG are offering refunds already. Basically, they will decide on a 'go ahead' on the multiplayer aspect based on how many customers request the refund. They are in a way trying to 'prove' that the work required is worth it.
(Somebody stop me if I'm getting carried away...!)

Ropay: This would probably have to come from an agreement between Hello Games and Steam i.e. it has nothing to do with GOG

john_hatcher: I don‘t think that wouöd be a good idea to say „will be delayed“ and then some time down the road „sorry, not going to happen“, because as you may have read, there are a few people expressing that they are waiting for the multiplayer.
What do you think will happen, if there will never be a multiplayer mode for the GOG version?

paladin181: Same thing that happened with Necropolis. Nothing.

john_hatcher: Amyway. let's see how this multiplayer turns out. While I'm at it ... why doesn't GOG answers the questions "will GOG players be able to play with Steam players" and "when is soon". Both are very legit questions in my humble opinion.

paladin181: Especially with a limited window to get refunded right now.

LordIvan: My educated guess is 'no', based on the following:

1. Multiplayer is currently steam and PS4 only, but not on GOG - Which strongly implies that it's NOT using servers and multiplayer tech built and hosted by Hello Games, but instead using valve/steams networking services, and Sony's Play services.

2. If support is coming to GOG 'later', it implies they're going to implement it afresh. Either they build their own entire network stack and servers and migrate all steam/ps4 users to it, (hard), OR use GOGs new networking/multiplayer services instead, and let GOG host it. (easier than building all from scratch.)

Maybe someone else has more insight or facts on this, but for now, my best guess is 'no crossplay.'
I hope I'm wrong on this.