Posted December 17, 2020
We’ve received a massive influx of new support tickets from you since December 10th and are currently at a 6 times higher backlog than ever before.
Additionally, on December 10th alone we’ve received as many tickets as we would normally get over an entire regular month. After a few days, we still get as many tickets every day, as we would normally get in 10 days.
Our Support Team is working tirelessly & around the clock to answer every request but delays in replies are to be expected. We’re staffing up with part-time helpers, and are triaging tickets to reply to as many time-sensitive ones as possible, but we’ll be sorting out the backlog at least throughout January. We are also working on making sure we will be able to offer Winter Sale discounts to those that we couldn’t have helped during the promo period. In case of doubt about your ticket, please make sure to at least answer it once.
In regards to Cyberpunk 2077 related inquiries - before sending us a ticket, please check these solutions for the most common Cyberpunk 2077 issues https://bit.ly/CP2077Support
Remember that if your issue/request is resolved before our Support gets back to you, please close the ticket or reply to it with #solved.
Please keep in mind messaging a moderator to dispute your ticket, or opening a thread about your refund on the forum will not escalate the case. We will delete such threads from now on, as they make it hard for others to follow the forum.
We ask for your patience & appreciate your understanding. Thank you!
Additionally, on December 10th alone we’ve received as many tickets as we would normally get over an entire regular month. After a few days, we still get as many tickets every day, as we would normally get in 10 days.
Our Support Team is working tirelessly & around the clock to answer every request but delays in replies are to be expected. We’re staffing up with part-time helpers, and are triaging tickets to reply to as many time-sensitive ones as possible, but we’ll be sorting out the backlog at least throughout January. We are also working on making sure we will be able to offer Winter Sale discounts to those that we couldn’t have helped during the promo period. In case of doubt about your ticket, please make sure to at least answer it once.
In regards to Cyberpunk 2077 related inquiries - before sending us a ticket, please check these solutions for the most common Cyberpunk 2077 issues https://bit.ly/CP2077Support
Remember that if your issue/request is resolved before our Support gets back to you, please close the ticket or reply to it with #solved.
Please keep in mind messaging a moderator to dispute your ticket, or opening a thread about your refund on the forum will not escalate the case. We will delete such threads from now on, as they make it hard for others to follow the forum.
We ask for your patience & appreciate your understanding. Thank you!