Thanks for posting that info.
I support the point you are making.
Although at the same time, I don't think we can blame the Support rep who was responding to your ticket. For him to give you the kind of real answer that you are looking for and that you deserve to have...no doubt that is something that goes beyond his jurisdiction to provide.
Having said that, the proper response would be for that Support rep to escalate the matter to a higher level in the company, and then for someone who has the authority to speak on the matter actually to do so, both in reply to your ticket, and also via a public announcement to all GOG customers too.
Definitely GOG is being real shady by refusing to have anyone
in the company speak about the matter and tell their customers, with open full disclosure, what, exactly, GOG has done about the problem so far, what the devs have said in response to GOG about it, and what else, if anything, will GOG do about it in the event that the devs choose not to fix the problem.