People have mentioned various things they want to see improved around here (to varying degrees of importance).
But usually when GOG thinks
they are "improving" things, they are actually, in reality
making things much worse.
In addition to the Galaxy 2.0 example, there is also the example of how most GOG sales are now colossally aggravating to navigate, because GOG forces a horrible new format which features intrusive & unwanted pop-ups that go into the customers' face and block the view of the things that they are actually trying to look at, whenever they move their cursor over the games in the sale.
Instead of GOG doing the right thing, which would be quickly to realize that this new sales format is garbage, and reverting back to the previous format which had none of this crap in it and which was at least 100,000x more comfortable to use, GOG instead doubled-down
on the horrible new format by continuing to use it, and also adding it to Galaxy 2.0 as well, for which GOG bragged about this new "feature" as if
it's a "good" thing in an announcement thread the other month related to its recent inclusion in the newest version of Galaxy.
And remember when GOG totally wrecked the website for the 10th Anniversary in many different ways, all in the name of "improvement," and some of the things they wrecked at that point are still
not fixed all these years later, like all reviews on GOG now transforming ampersand symbols into strange characters that the authors of the reviews never actually wrote, but yet which appear in their reviews as if they did write them.
So, examples like all of these ones show that GOG's customers are generally much better off when GOG doesn't
try to "improve" things.