The situation currently going on with Top Hat Studios, a small publisher, is very apropos to GOG's Devotion debacle.
An angry online mob of supposed "gamers" demanded that the devs/publisher ban and/or censor the game, and they harassed the devs/publisher, and threatened to "review bomb" the game, and some even sent death threats.
But the devs/publisher told the mob to pound sand and they aren't going to be bending the knee to them at all whatsoever, as you can see in tweets like this: https://twitter.com/TopHatStudiosEN/status/1345071217636732930
And here are some examples of what the mob did to them: https://twitter.com/TopHatStudiosEN/status/1345503707203571716
As a result of their firm position against
bowing down to an outage mob, this publisher/dev are seen as heroes and universally acclaimed by all gamers who are aware of the situation. And the game is massively increasing its sales, no doubt, as a direct result of the hate mob who tried to get it censored and the real gamers who won't stand for that crap and who will support devs/publishers who won't either.
Now, imagine if GOG had the very same courage as this small Top Hat Studios publisher does! In that case, instead of GOG flushing what good was left of their reputation right down the toilet, they too would have been seen as heroes and universally acclaimed and had a massive influx of sales from both old and new customers, of both Devotion and also all other games on GOG as well.
It would have been a win/win situation all around, for both GOG and for gamers.
But instead of that ideal situation, GOG has a disaster on their hands, because they made a horrible decision, and then made it even worse by refusing to reverse it. All they 'accomplished' by doing that is alienating their old customers and repelling most potential new ones.