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General discussionCan't purchase anything on GOG with my prepaid and support won't reply to my email. Help?(14 posts)(14 posts)
(14 posts)
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This is my favourite topic
Posted June 09, 2015
I have a prepaid card that I attempted to use the first day of the sale, but it won't work, it leaves me on the "waiting for verification of card" page until I leave the page. It will stay there for an hour and nothing will change. It is the last day of the sale and I REALLY want Beyond Good and Evil and Riddick, but I won't be able to play it. Does anyone have any advice? Please?

Thanks!
Posted June 09, 2015
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TheRokinRolla: I have a prepaid card that I attempted to use the first day of the sale, but it won't work, it leaves me on the "waiting for verification of card" page until I leave the page. It will stay there for an hour and nothing will change. It is the last day of the sale and I REALLY want Beyond Good and Evil and Riddick, but I won't be able to play it. Does anyone have any advice? Please?

Thanks!
It isn't the last day of the sale. The sale will end on 21 June. Have you tried paying through Paypal?
Posted June 09, 2015
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TheRokinRolla: I have a prepaid card that I attempted to use the first day of the sale, but it won't work, it leaves me on the "waiting for verification of card" page until I leave the page. It will stay there for an hour and nothing will change. It is the last day of the sale and I REALLY want Beyond Good and Evil and Riddick, but I won't be able to play it. Does anyone have any advice? Please?

Thanks!
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Grargar: It isn't the last day of the sale. The sale will end on 21 June. Have you tried paying through Paypal?
I've used Paypal and Debit/Credit card option, neither work for me.
Posted June 09, 2015
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TheRokinRolla: I have a prepaid card
I hope it's not Maestro .
Posted June 09, 2015
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TheRokinRolla: I have a prepaid card
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ne_zavarj: I hope it's not Maestro .
I've never seen that in the States.
Posted June 09, 2015
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TheRokinRolla: I have a prepaid card
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ne_zavarj: I hope it's not Maestro .
Its a Mastercard
Posted June 09, 2015
Perhaps there is a problem with the browser (or addon) you are using? What browser are you using. I'm using Friefox 38 and Paypal worked for me.
Posted June 09, 2015
I have heard from users in the US several times that their pre-paid cards were restricted to domestic purchases only. Perhaps you should check with the card issuer if that is the case with your card.
Posted June 09, 2015
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TheRokinRolla: I have a prepaid card that I attempted to use the first day of the sale, but it won't work, it leaves me on the "waiting for verification of card" page until I leave the page. It will stay there for an hour and nothing will change. It is the last day of the sale and I REALLY want Beyond Good and Evil and Riddick, but I won't be able to play it. Does anyone have any advice? Please?

Thanks!
#1: GOG's support staff are based in Poland, so they do not work on the same time zone as people living in the US. Please take this into consideration when emailing support.

#2: You didn't mention this, but it's been mentioned many times before on the forums that if you repeatedly email support, your support ticket actually gets pushed further to the back of the queue, or something to that effect at least. (People may not be aware of this if they don't regularly read the forums, so it's understood if you didn't know that.)

#3: I hate to sound rude, but it would have been a good idea if you had [url=http://www.gamesas.com/how-buy-games-gog-with-prepaid-card-the-usa-t366288.html]into the issue of pre-paid cards on GOG.

From cursory Googling it seems like some companies allow pre-paid cards to be used for international transactions...and some don't. From the Payment FAQ it looks like the only pre-paid cards they'll accept are Paysafe cards.
Posted June 09, 2015
The prepaid will probably never work, many credit processors block transactions associated with Cyprus (the country where GOG is incorporated), especially if it is a MasterCard/Maestro card. Your best bet is to keep trying PayPal. What exactly happens when you try using PayPal and are you trying to purchase through Galaxy or your browser?
Posted June 09, 2015
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Geralt_of_Rivia: I have heard from users in the US several times that their pre-paid cards were restricted to domestic purchases only. Perhaps you should check with the card issuer if that is the case with your card.
This is it. It is only valid in the US. Thank you!
Posted June 09, 2015
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TheRokinRolla: ...
Please check your PM.
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Geralt_of_Rivia: I have heard from users in the US several times that their pre-paid cards were restricted to domestic purchases only. Perhaps you should check with the card issuer if that is the case with your card.
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TheRokinRolla: This is it. It is only valid in the US. Thank you!
Chat messages don't seem to be displaying correctly for me (both in Firefox and in the Galaxy Client), so please confirm that you received my message.
Post edited June 09, 2015 by rampancy
Posted June 09, 2015
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TheRokinRolla: ...
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rampancy: Please check your PM.
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TheRokinRolla: This is it. It is only valid in the US. Thank you!
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rampancy: Chat messages don't seem to be displaying correctly for me (both in Firefox and in the Galaxy Client), so please confirm that you received my message.
I'm sorry, I haven't received your message, but I have sent you a chat message.
Posted June 09, 2015
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rampancy: Please check your PM.

Chat messages don't seem to be displaying correctly for me (both in Firefox and in the Galaxy Client), so please confirm that you received my message.
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TheRokinRolla: I'm sorry, I haven't received your message, but I have sent you a chat message.
You may or may not be able to deposit money into PayPal from your card. Then you can use PayPal's balance to maker purchases.
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This is my favourite topic
Community
General discussionCan't purchase anything on GOG with my prepaid and support won't reply to my email. Help?(14 posts)(14 posts)
(14 posts)