Wait, you mean the standalone installers don't work at all? WHAT. THE WHOLE POINT OF INSTALLERS IS THAT THEY INSTALL.

GOG, what are your devs smoking? When your customer base is mostly made up of people who don't like clients, why are you trying to introduce a mandatory client?

Current update, was given some guidance on how to download things and the recommendation was to use Galaxy. Currently I am sharpening the pitchfork whilst waiting for a response to my reply. Note, its in this thread about the release:
http://www.gog.com/forum/general/release_legends_of_eisenwald_dd51c

Becasue there is a much bigger customer base out there that loves clients, and GOG wants them more then they want us apparently.

Do I understand it correctly that even after making certain that there are no Galaxy lefovers, it still didn't work as should?

Sounds like they're not concerned nor plan to make sure standalone installers don't choke over Galaxy getting in the way, even if it's no longer installed. Not particularly professional, imho.



^This.

The day Galaxy becomes mandatory for certain games is the day we might as well use Steam. CD Project needs to realize that the "optional" aspect of Galaxy is a key feature of GOG.com.

GOG Galaxy should never be required to do anything, in terms of the games themselves. Expansions, patches, DLC's, and multiplayer should all be accessible without Galaxy.

well, i did have such reply from gog support once...
it made me realise that the top notch praisable gog support i had been accustomed for was now dead and buried more than 6 feet under

i even had one case of a game (an update) that behaved strangely (didnt contact support anyway), when in the end, using galaxy worked yet still had no clue why (same game, two machines with same os... old version of game installed and running on one of them... game crashing at launch on the other with updated version, so got back my backup unpatched gog-day1-released version, same problem... read various faq on net about the bug, nothing workzd)
by the end i used galaxy to install the game and it works (yet badly crashes on... exiting the game :))

but using galaxy, even it it works, shouldnt be an answer to a problem, on a drm free store. and should not even be a customer support's answer, needless to say.
galaxy is a convenience at best, a temporary workaround at worst... not a solution (it is still "beta", yet launched in full prod effect, and still though mentionned as "optionnal"... a beta optionnal thing cannot be a customer support solution)

Indeed. The customer base isn't made up mostly of people who don't like clients - the customer base is made up mostly of people who don't like being tethered to an online service even when the games are stored locally. There's a difference.

That being said, GOG fails on both terms here, because you apparently cannot download a standalone copy of the DLC anyway.

I'm glad the downloader still works. The most convenient and simple tool GOG has put out yet and it didn't need much more except a fix here and there.

It may be 'optional', but anyone who didn't know that Galaxy is the focus going forward when it comes to the 'preferred' way to launch and manage games either wasn't paying attention or just being naive. You don't market the living hell out of something, including putting a nice visible banner on the homepage and mentioning Galaxy every chance you can get if it's just some piece of software that users can try if they want. GoG wants users to use Galaxy, it would allow them to fully devote development to one resource vs. multiple ones (like the downloader).
Yet wasn't there a sizeable wishlist entry for a client?

Assuming this is one of those can't play without Galaxy issues, I would say most likely there was still a trace of Galaxy on your machine, probably in the registry most likely assuming you removed the hidden ProgramData folder. Using a registry cleaner like CCleaner may have fixed it. There isn't much they can do about that other than improve the way Galaxy uninstalls in the future versions and makes sure nothing is left behind in the process. Obviously if any part of Galaxy is left the game thinks Galaxy is there and it messes up (issues launching, ect) because it's really not, I've seen a few people report such issue.

And since one can mess up their PC by messing with the registry, GOG support telling people to re-install Galaxy would be the better solution in this case unfortunately...

---

As far as focusing less on Galaxy, hell compared to other game companies with clients GOG isn't really focused on it much at all. Sure they advertise it, but they are slow to add any meaningful changes and it honestly feels they have bitten off more than they can chew compared to Valve with Steam, EA with Origin, or hell even MS with the Xbox app on Windows 10. That feels more complete and stable compared to Galaxy and it probably has been in development about the same amount of time or even less.

GOG just needs to hire more people, and based on their now hiring section they are having trouble getting them.
There was.

And according to data released by CD... GOG has like doubled or tripled in size since Galaxy and the Witcher 3. Sure Witcher 3 has a lot to do with that, but nearly 1 million people are playing it with Galaxy. So you can disagree with the concept of clients, but there is no mistake that gamers by large want a client and that GOG is benefiting greatly by having one.

That's really unacceptable, if true. Source?

Yep, but I doubt it's going to be that way, it's already starting.

My purchases here have dropped off heavily in the past few months. Partly because the Canadian dollar is shit, but the focus on Galaxy just makes me wary of buying anything here unless it's a classic.

Whenever Judas just pops onto a thread like this I think of my parents walking in on me masturbating.