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Have they gotten back to you?
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darkwolf777: I use a password manager...
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Lemon_Curry: Which one? And does it require you to log on?
KeePass is the one I recommend. I've used it for around 10 years now, though when I started using OS X a while back I switched over to 1Password because KeePassX didn't support KeePass 2.x databases. Now I'm off OS X so back to KeePass (and last I heard KeePassX (the Linux and OS X port of KeePass, if it wasn't obvious) is working towards KeePass 2.x database support, if it hasn't already been implemented. KeePass 1.x databases are fine for most things, they just don't have the full range of fields that 2.x has, so storing things like credit card information, software license keys, server/router/etc configurations isn't really possible. If you just need passwords, 1.x and KeePassX is fine.)

There are browser extensions for Chrome and Firefox (not sure about IE) that you can use to quickly pass login information from KeePass to a website you're logging into, or you can use KeePass's built in Auto-Key function, which isn't perfect but generally pretty good. Or simply copy & paste from KeePass to the login prompt if the previous options aren't working. And there are apps for both iOS and Android (not sure about Windows phone or Blackberry), so you can always have access to them when you need it.

And yes you do need a password to unlock the database, but no you don't need an online login (which is the main reason I don't recommend LastPass, I much prefer to keep my password database offline). I also don't allow Chrome or Firefox to store passwords, more for my own peace of mind than anything. And since it's just the one password that you need to remember (or write down and keep in a safe place) it's not too bad. Almost anyone can memorize a single password of pretty much any length or complexity.
I logged on yesterday to find out that the same thing happened to me. Email has been changed to a .ru site :( I've contacted support so hopefully GOG can help me soon
Still no response, although my account username has now been changed!? :(

(I lie, i got a brief response from Judas saying log a ticket but nothing else: i sent back I had already!)

I really wish there was some way of getting support >_<
Post edited June 05, 2015 by babiotter
Still no response for me either. Judas told me to send a support ticket (already done). Maybe this sale is keeping them occupied.
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arturotuono: Still no response for me either. Judas told me to send a support ticket (already done). Maybe this sale is keeping them occupied.
*shrugs* getting silly to be honest.

Hey at least I've remained logged in on the website... oh wait that means when i do get my account back whoever has it at the moment and whoever it's passed through may still have active sessions and access to it... great.

So how is this going to be fixed exactly?

Huh,


So I just went and checked the FAQ

"How do I change my username?
Usernames can only be changed through Support. Please contact us if you wish to have yours changed."

So they've managed to process a request for the person who's hijacked my account to change my username, but not managed to even respond to my request for some damn help....
Post edited June 05, 2015 by babiotter
That last bit about the username is disturbing...

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arturotuono: Still no response for me either. Judas told me to send a support ticket (already done). Maybe this sale is keeping them occupied.
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babiotter: *shrugs* getting silly to be honest.

Hey at least I've remained logged in on the website... oh wait that means when i do get my account back whoever has it at the moment and whoever it's passed through may still have active sessions and access to it... great.

So how is this going to be fixed exactly?

Huh,

So I just went and checked the FAQ

"How do I change my username?
Usernames can only be changed through Support. Please contact us if you wish to have yours changed."

So they've managed to process a request for the person who's hijacked my account to change my username, but not managed to even respond to my request for some damn help....
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arturotuono: Still no response for me either. Judas told me to send a support ticket (already done). Maybe this sale is keeping them occupied.
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babiotter: *shrugs* getting silly to be honest.

Hey at least I've remained logged in on the website... oh wait that means when i do get my account back whoever has it at the moment and whoever it's passed through may still have active sessions and access to it... great.

So how is this going to be fixed exactly?

Huh,

So I just went and checked the FAQ

"How do I change my username?
Usernames can only be changed through Support. Please contact us if you wish to have yours changed."

So they've managed to process a request for the person who's hijacked my account to change my username, but not managed to even respond to my request for some damn help....
Hello,
my account is also hijacked at the moment. Three days ago the support wrote me that they can change my email, if needed. Now I am waiting for them to change it back. I hope it doesnt take 2 weeks.
Post edited June 05, 2015 by OhNOez
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arturotuono: That last bit about the username is disturbing...
You're telling me!
I was looking forward to giving Gog.com some of money and getting some stuff during the sale, but at the rate at which they seem to be solving this, I doubt they'll get it done before the sale is over.

Wait, Support said that they can change your username? How would that help?

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babiotter: *shrugs* getting silly to be honest.

Hey at least I've remained logged in on the website... oh wait that means when i do get my account back whoever has it at the moment and whoever it's passed through may still have active sessions and access to it... great.

So how is this going to be fixed exactly?

Huh,

So I just went and checked the FAQ

"How do I change my username?
Usernames can only be changed through Support. Please contact us if you wish to have yours changed."

So they've managed to process a request for the person who's hijacked my account to change my username, but not managed to even respond to my request for some damn help....
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OhNOez: Hello,
my account is also hijacked at the moment. Three days ago the support wrote me that they can change my username, if needed. Now I am waiting for them to change it back. I hope it doesnt take 2 weeks.
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arturotuono: I was looking forward to giving Gog.com some of money and getting some stuff during the sale, but at the rate at which they seem to be solving this, I doubt they'll get it done before the sale is over.

Wait, Support said that they can change your username? How would that help?

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OhNOez: Hello,
my account is also hijacked at the moment. Three days ago the support wrote me that they can change my username, if needed. Now I am waiting for them to change it back. I hope it doesnt take 2 weeks.
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arturotuono:
my fault, they wrote that they could change the email.
This whole business has made me wonder whether I've become so accustomed to fast replies and quick resolution of problems that two or three days without a reply or further notice seems an eternity to me.

I really think we should push for two-step verification or slightly better security measures on this site.
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arturotuono: This whole business has made me wonder whether I've become so accustomed to fast replies and quick resolution of problems that two or three days without a reply or further notice seems an eternity to me.

I really think we should push for two-step verification or slightly better security measures on this site.
Just confirm an email change from existing email address would do, most other services offer this!
I was contacted a few hours ago and now everything's back to normal :)

A Pity it took so long, but at least it is sorted!
Yeah, things appear back to normal. Although, how do I make sure the other guy is not logged in on my account?