Posted November 05, 2020
Ticket #763166: took 12 days to get its first response from GOG
kbnrylaec
Asuka Tanaka
Registered: Nov 2011
From Taiwan
kbnrylaec
Asuka Tanaka
Registered: Nov 2011
From Taiwan
Posted November 10, 2020
Ticket #765597: took 13 days to get its first response from GOG
throwaway124
New User
Registered: Nov 2020
From Denmark
Posted November 10, 2020
Lost access to my account, been waiting for 5 days so far with no response. Literally all I need is an email change.
Ticket #779354 in case anyone that can help sees this.
Contacted them with just my email so I can't even see if they got my response when I responded to their automatic covid19 email that tried to close the ticket.
I've had to deal with support a number of times this year and I've got to say I have never had a worse experience with a support department. I understand that they are understaffed. But this handling by management is inexcusable and frankly you would've have thought they'd improved it by now. Something like contracting a few more people while the pandemic is on seems reasonable?
Every ticket since March 2020 has taken 3 weeks+ to get even a single acknowledgement. Anything from small problems and annoyances to complete service failure. Only exception has been refunds which usually just takes 1-2 days to get fully finished.
Glad this thread exists, I'll try to use it if I get my account back.
Ticket #779354 in case anyone that can help sees this.
Contacted them with just my email so I can't even see if they got my response when I responded to their automatic covid19 email that tried to close the ticket.
I've had to deal with support a number of times this year and I've got to say I have never had a worse experience with a support department. I understand that they are understaffed. But this handling by management is inexcusable and frankly you would've have thought they'd improved it by now. Something like contracting a few more people while the pandemic is on seems reasonable?
Every ticket since March 2020 has taken 3 weeks+ to get even a single acknowledgement. Anything from small problems and annoyances to complete service failure. Only exception has been refunds which usually just takes 1-2 days to get fully finished.
Glad this thread exists, I'll try to use it if I get my account back.
lmgava_backup
New User
Registered: Apr 2022
From Italy
Posted April 09, 2022
A month in a couple of days.
EDIT: fixed today -> https://www.gog.com/forum/general/one_month_without_access_to_my_account
Total time: 4 weeks
Post edited April 10, 2022 by lmgava_backup