When was the new system introduced?
I went to the link you posted, it shows my username at the top menu, but no activity is listed.

GOG removed Softporn Adventure from many users' account several days ago.
I filed a ticket (#222643) for it and GOG have zero response over 40 hours.

Nevermind, necro thread.

Another bad GOG Supoort case:

GOG ignored ErekoseDM's ticket for two weeks:
https://www.gog.com/forum/general/release_earthlock_25137/post36

The ticket finally resolved:
https://www.gog.com/forum/general/release_earthlock_25137/post39

I was going to sit here and skim through all of my open and/or unresolved tickets but 1) I have better things to do 2) I helped an elderly couple with 6 large bags of mulch about a hour ago on my way to the library and well I;m in a bit of pain and 3) I have better things I could be doing.

I;m just going to stick with legal@ taking more than two weeks and at least two support tickets to get a response out of them:

Escalation email fired off to their legal@ email address as per their own policies - April 3rd.

Follow up email again fired off to their legal@ email address - April 5th

Ticket #240590 opened April 17th concerning those two emails.

Unrelated (and rather rude) response from GoG staff April 18th which had nothing to do with that ticket.

Follow up from me shortly there after which basically involved me copying and pasting the contents of ticket #240590.

Response from a Support Supervisor stating that they can only find a single email from me to legal and they'll get a response fired off.

Email received from legal@ this morning 4/19 consisting of "We're discussing what's going on".

If a staff member sees this, I would like to point out once again that it appears your ticketing system is dropping emails from tagged (ie myname+something@mydomain.tld) addresses. I believe I pointed that out over a year ago but it looks like support tickets over a year old get deleted.

Ticket #248383, over one week and no any response from GOG
(The bugs mentioned in it are still there.)

Ticket #248421, over one week and no any response from GOG
(The bug mentioned in it got fixed after 5 days since I filed the ticket.)

Good luck. After the last response I got from legal@, I've given up.

Yes all of my tickets got answered in less then 24 hours

After 20 days, the overcharge issue is still not solved. GOG Support ticket #248383.

I sent one Friday about the weekend sale and haven't gotten a response yet.

GOG Support is super slow and unprofessional.

Well you provided facts and so they have to acknowledge.

I only have one question for you, why do you need to send so many tickets? Over 7 years or so on Steam, I only needed to send them three formal tickets.

1 because I got locked out by security measure they implemented.
1 because I got my screenshot banned for nothing. I wrote polite ticket and they apologized and restored my screenshot.
1 because of failing to enter my valid, legitimate, credit card number to purchase. They fixed the issue on my account and I was able to purchase again.

And another four 'tickets' for refunds -- which they replied within a day or less. These aren't real tickets though since it's an automated system mostly.

https://www.gog.com/forum/general/25_of_my_gog_support_tickets_took_1_week_to_get_the_first_response/post10

Sent 2 tickets, one for new shantae game missing 64bit exe and account with screwed up wallpaper and duplicates that I want to see can get fixed or will it be over time. let's see how long it will take for me. so far I am sitting on 1 day and a half wait time.

You'd love square-enix: i got a refund for a game (for technical issues and the game is still available to me in googleplay) and got an email notification a few months later.