Posted March 07, 2011
Hi datakeeper,
please follow this guide before contacting support:
1) Make sure that you have downloaded and installed all important updates for your operating system here.
2) Make sure that all of your drivers are up to date, most importantly your graphics card drivers (however it's a good practice to keep all your system drivers up to date). Depending on your graphics card manufacturer, go here:
www.nvidia.com (nVidia),
www.ati.com (ATI/AMD),
www.intel.com (Intel).
3) Many problems can be fixed by installing the June 2010 DirectX runtime package. Some older games aren't compatible with the libraries included with current releases of DirectX and this package should help. You can find the installer here.
You will have to extract the files into a selected folder, then open that folder and launch the DXSETUP.exe file in order to proceed with the installation.
4) Make sure that the installer passed the file integrity check - if not, please redownload the installer or, if the problem persists, consult this support article.
5) Make sure you launch the game on an account with Administrator privileges.
6) Check if the problem persists after you restart your computer and, if that doesn't help, after you reinstall the game.
7) [Windows Vista/7 only] Turn off UAC (User Account Control). Click here for instructions on how to do this.
8) [Windows Vista/7 only] Try running the game by right-clicking it and selecting "Run as Administrator" (even if you're logged onto an account with Administrator privileges).
9) [DOSBox games only] Try different settings of the "Graphics mode setup" utility, found in the game's Start Menu group (folder).
10) Turn off any non-crucial third-party programs, especially anti-virus software, as some of these can interfere with some games.
To make sure no third-party software is running in the background, you should create a new Administrator account on your system, restart your computer and log onto that new account.
11) [Multi-GPU systems only] If you own a multi-GPU system, you should try disabling Catalyst AI (for Radeon X2-type cards) or disabling SLI/Crossfire (for systems with multiple graphics cards), as many old games are incompatible with these technologies. Click here for instructions on how to do this.
12) Make sure DEP (Data Execution Prevention) is on the default setting ("Turn on DEP for essential Windows programs and services").
13) [Non-Unicode operating systems (eg. Japanese) only] If you're using a non-Unicode system, try using Microsoft's AppLocale tool to launch the game:
http://www.microsoft.com/globaldev/tools/apploc.mspx.
14) Finally, make sure that your system files aren't corrupted by using the System File Checker application.
To launch it, click Start -> Run (or click the text field in Vista/7), type in: SFC /scannow and press Enter. You may be prompted to insert the Windows installation CD/DVD.
If after those steps the problem will still be there, please contact Support.
please follow this guide before contacting support:
1) Make sure that you have downloaded and installed all important updates for your operating system here.
2) Make sure that all of your drivers are up to date, most importantly your graphics card drivers (however it's a good practice to keep all your system drivers up to date). Depending on your graphics card manufacturer, go here:
www.nvidia.com (nVidia),
www.ati.com (ATI/AMD),
www.intel.com (Intel).
3) Many problems can be fixed by installing the June 2010 DirectX runtime package. Some older games aren't compatible with the libraries included with current releases of DirectX and this package should help. You can find the installer here.
You will have to extract the files into a selected folder, then open that folder and launch the DXSETUP.exe file in order to proceed with the installation.
4) Make sure that the installer passed the file integrity check - if not, please redownload the installer or, if the problem persists, consult this support article.
5) Make sure you launch the game on an account with Administrator privileges.
6) Check if the problem persists after you restart your computer and, if that doesn't help, after you reinstall the game.
7) [Windows Vista/7 only] Turn off UAC (User Account Control). Click here for instructions on how to do this.
8) [Windows Vista/7 only] Try running the game by right-clicking it and selecting "Run as Administrator" (even if you're logged onto an account with Administrator privileges).
9) [DOSBox games only] Try different settings of the "Graphics mode setup" utility, found in the game's Start Menu group (folder).
10) Turn off any non-crucial third-party programs, especially anti-virus software, as some of these can interfere with some games.
To make sure no third-party software is running in the background, you should create a new Administrator account on your system, restart your computer and log onto that new account.
11) [Multi-GPU systems only] If you own a multi-GPU system, you should try disabling Catalyst AI (for Radeon X2-type cards) or disabling SLI/Crossfire (for systems with multiple graphics cards), as many old games are incompatible with these technologies. Click here for instructions on how to do this.
12) Make sure DEP (Data Execution Prevention) is on the default setting ("Turn on DEP for essential Windows programs and services").
13) [Non-Unicode operating systems (eg. Japanese) only] If you're using a non-Unicode system, try using Microsoft's AppLocale tool to launch the game:
http://www.microsoft.com/globaldev/tools/apploc.mspx.
14) Finally, make sure that your system files aren't corrupted by using the System File Checker application.
To launch it, click Start -> Run (or click the text field in Vista/7), type in: SFC /scannow and press Enter. You may be prompted to insert the Windows installation CD/DVD.
If after those steps the problem will still be there, please contact Support.
Post edited March 07, 2011 by Galimatias